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Russ Darrow Toyota of West Bend

West Bend, WI

4.6
973 Reviews
Russ Darrow Toyota, located in West Bend, WI, is your trusted destination for new and used Toyota vehicles. With a wide selection of cars, trucks, and SUVs, we’re proud to offer reliable and fuel-efficient models to suit every driver’s needs. Each pre-owned vehicle undergoes a rigorous inspection to ensure top quality and dependability. Our commitment to exceptional customer service and competitive pricing sets us apart, making Russ Darrow Toyota the go-to dealership for drivers in West Bend and the surrounding areas. Visit us today and experience the Russ Darrow difference!
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2700 W Washington Street

West Bend, WI

53095

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Showing 973 reviews

November 29, 2021

Very good customer service I traded in old lease for a new lease every one did a good job More

by Sdbechler
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Wagner
Dec 30, 2021 -

Russ Darrow Toyota of West Bend responded

thanks mr bechaler!! danny shutts, gm

November 28, 2021

Dan in the Service Dept. is always very efficient and friendly gets repair done in a timely manner. Always willing to answer any questions that I have with a solid answer. More

by gnoeske
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Wagner, Daniel Rouse
Dec 30, 2021 -

Russ Darrow Toyota of West Bend responded

we agree Dan is awesome!! danny shutts, gm

November 26, 2021

We’re very pleased with the service and treatment we received at Russ Darrow Toyota, especially from service advisor, Seth Tearney. Seth was through, professional and friendly. He expedited our repairs More

by Dan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Tearney
Dec 30, 2021 -

Russ Darrow Toyota of West Bend responded

Dan, we think Seth is pretty awesxome too!! danny shutts, gm

November 24, 2021

Good service team.. I was very happy with everyone in the dealership. They were on time and everything went smoothly. More

by Don
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noah Luckiesh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Bechler
5.0
This rating includes all reviews, with more weight given to recent reviews.
ellisha donath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny Shutts, Ivan Lawler, Coty Becker, Kayla Gagliano, Daniel Rouse, Patrick Moschea
Dec 30, 2021 -

Russ Darrow Toyota of West Bend responded

thanks for the 5 stars!! danny shutts, gm

November 23, 2021

Very efficient and friendly! I would definitely deal with them again and recommend them to friends. More

by Elizabeth
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Schubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2021 -

Russ Darrow Toyota of West Bend responded

thanks!! danny shutts, gm

November 18, 2021

Great service for getting my schedule maintenance done. Service department awesome. Very clean dealership. Very friendly and helpful at the service department. More

by djdielsdan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Rouse
Dec 30, 2021 -

Russ Darrow Toyota of West Bend responded

wow!! what a nice review...we greatly appreciate!! danny shutts, gm

November 16, 2021

Did a good job with service, but it took 1 hour and 40 minutes to complete! I will say they made it right in the end! More

by Thomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Lundberg
Dec 30, 2021 -

Russ Darrow Toyota of West Bend responded

thanks for bringing to my attention...will continue to hire enough staff to meet the needs!! danny shutts, gm

November 16, 2021

Very efficient sign in process including drop off service. Car was ready when promised. Courtesy call for pickup was appreciated. More

by jswanson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris, Daniel Rouse
Dec 30, 2021 -

Russ Darrow Toyota of West Bend responded

thanks for the 5 stars!! danny shutts, gm

November 08, 2021

Russ Darrow Toyota West Bend has been servicing my Toyota since I purchased in 2016, and have been nothing but exceptional and professional. Making great service recommendations which I then choose to have More

by timgulley2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cole Lutz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Buettner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Rouse
Dec 30, 2021 -

Russ Darrow Toyota of West Bend responded

thank you so much Time for the great review!! danny shutts, gm

October 28, 2021

Professional personal experience! I drive quite a few miles out of my way to take advantage of this dealership. More

by DJDurmick
Recommend Dealer
Yes
Employees Worked With
Danny Shutts, Daniel Rouse
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