Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Russ Darrow Toyota of West Bend
West Bend, WI
948 Reviews
Russ Darrow Toyota, located in West Bend, WI, is your trusted destination for new and used Toyota vehicles. With a wide selection of cars, trucks, and SUVs, we’re proud to offer reliable and fuel-efficient models to suit every driver’s needs. Each pre-owned vehicle undergoes a rigorous inspection to ensure top quality and dependability. Our commitment to exceptional customer service and competitive pricing sets us apart, making Russ Darrow Toyota the go-to dealership for drivers in West Bend and the surrounding areas. Visit us today and experience the Russ Darrow difference!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 948 reviews
September 05, 2019
Easy to work with. Easy to deal with, prompt, would buy cars in the future from Jim. The dealership was clean, and everyone was personable and not pushy. Keep up the goo Easy to deal with, prompt, would buy cars in the future from Jim. The dealership was clean, and everyone was personable and not pushy. Keep up the good work. More
by Dlemke
Employees Worked With
Jim Dunker
September 04, 2019
Oil Change tire rotate All went well, service was done in the time that was given to me, no surprises sprung on me. I’m very satisfied with the Service Dept. All went well, service was done in the time that was given to me, no surprises sprung on me. I’m very satisfied with the Service Dept. More
by Gristow
Employees Worked With
Coty Becker
September 03, 2019
Excellent From customer service, to making a great deal and sale on a car. My long 3 hour drive was worth every minute, the salesman and financial team were hel From customer service, to making a great deal and sale on a car. My long 3 hour drive was worth every minute, the salesman and financial team were helpful and understanding. It's a dealership you cant really find especially from my area. So, after finding this dealership, I hope to come back again soon. Thank you Russ Darrow Toyota of West Bend. More
by Tou Cia Thao
Employees Worked With
September 03, 2019
Great experience Bob was great to work with. Very timely about getting back to us with any questions we had. He kept us up to date on new arrivals and we appreciated h Bob was great to work with. Very timely about getting back to us with any questions we had. He kept us up to date on new arrivals and we appreciated his honesty and no pressure sales approach. It was always very clear that he was interested and willing to help meet our needs. We truly appreciate all of the time and advice he gave us! More
by Czarnecki
Employees Worked With
Robert Burger
August 29, 2019
We bought a new Toyota Highlander yesterday everyone was so Our experience choosing a new Highlander at Russ Darrow Toyota was a pleasant one. Danny Shutts and his staff were very helpful, patient, and knowledg Our experience choosing a new Highlander at Russ Darrow Toyota was a pleasant one. Danny Shutts and his staff were very helpful, patient, and knowledgeable. Our salesman Dan Domask was the Best ! More
by Richie GT
Employees Worked With
Daniel Domask, Danny Shutts
August 29, 2019
New vehicle Bob Burger is a great sale person and answered all my questions. This dealership is great, this is our third vehicle. Had great experience every time. Bob Burger is a great sale person and answered all my questions. This dealership is great, this is our third vehicle. Had great experience every time. More
by Tom123
August 23, 2019
A+ Service Rob was extremely friendly and knowledgeable. Gave me best/worst case scenarios, explained everything so I could understand and kept me informed on th Rob was extremely friendly and knowledgeable. Gave me best/worst case scenarios, explained everything so I could understand and kept me informed on the progress. More
by Deb
Employees Worked With
August 21, 2019
Excellent experience!! Salesman Matt was absolutely wonderful! Do to my current vehicle being out of commission, I needed to decide quickly! His patience and kindness was ap Salesman Matt was absolutely wonderful! Do to my current vehicle being out of commission, I needed to decide quickly! His patience and kindness was appreciated More
by Karen18
Employees Worked With
August 21, 2019
Amazing Service. Would Recommend to Everyone Heather was amazing helping me purchase my first car. She made the process easy, understandable, and enjoyable! Anyone looking for a car, go see her! Heather was amazing helping me purchase my first car. She made the process easy, understandable, and enjoyable! Anyone looking for a car, go see her! More
by Poppe712
Employees Worked With
August 18, 2019
Best Experience Ever Just bought my first brand new vehicle. I looked for months and test drove a few at different places. Originally I had gone into a different place and Just bought my first brand new vehicle. I looked for months and test drove a few at different places. Originally I had gone into a different place and had the worst experience of my life. A few weeks later I came to Russ Darrow Toyota in West Bend. I worked one on one with Cody Baertschy. He was super professional, kept it light and breezy. I had two trade ins and Cody and the GM worked with me to get what I needed out of them. This was a dream that I wasn’t sure was going to happen. Anyone that asks, I tell them how awesome it was there and to request Cody. Real people that treat their customers like real people. Highly recommend them! More
by dreaweez88
Employees Worked With
Cody Baertschy
