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Russ Darrow Toyota of West Bend
West Bend, WI
948 Reviews
Russ Darrow Toyota, located in West Bend, WI, is your trusted destination for new and used Toyota vehicles. With a wide selection of cars, trucks, and SUVs, we’re proud to offer reliable and fuel-efficient models to suit every driver’s needs. Each pre-owned vehicle undergoes a rigorous inspection to ensure top quality and dependability. Our commitment to exceptional customer service and competitive pricing sets us apart, making Russ Darrow Toyota the go-to dealership for drivers in West Bend and the surrounding areas. Visit us today and experience the Russ Darrow difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 948 reviews
July 23, 2019
Always a great experience. Everytime I get service work done here I have a great experience. Everyone is pleasant and very knowledgeable. I have never had any problems or concer Everytime I get service work done here I have a great experience. Everyone is pleasant and very knowledgeable. I have never had any problems or concerns. More
by Erica
Employees Worked With
Coty Becker
July 21, 2019
Problem Solved I came in for a tire balance and the service department noticed a more pressing issue, my tires were not suitable for my up coming road trip. They hel I came in for a tire balance and the service department noticed a more pressing issue, my tires were not suitable for my up coming road trip. They helped me chase down a set of tires since they weren’t in stock then proceeded to do the install them shortly after. I can say how much I am thankful for all that they did! Outstanding!! More
by krenzkyl
Employees Worked With
Chris, Miranda Zarling
July 15, 2019
Free oil changes with car purchase I love that I’v had my car for 5 years and I just used my last free oil change. Such a bargain! I would consider buying there again I love that I’v had my car for 5 years and I just used my last free oil change. Such a bargain! I would consider buying there again More
by Ballberry
Employees Worked With
Miranda Zarling
July 14, 2019
Great buying experience!!!! Wow! Yesterday was one of best experiences we've had buying a vehicle! Cody was a blast! Very helpful and kept us laughing!! He is very personable!! W Wow! Yesterday was one of best experiences we've had buying a vehicle! Cody was a blast! Very helpful and kept us laughing!! He is very personable!! Would definately do business with him again!!! More
by ebaysmom1
Employees Worked With
Cody Baertschy
July 12, 2019
No pressure I though Jim did a great job. He helped me feel at easy and explained things thoroughly. He took into consideration all our needs. I felt no pressure I though Jim did a great job. He helped me feel at easy and explained things thoroughly. He took into consideration all our needs. I felt no pressure while working with him. I would absolutely recommend to anyone working with this salesman. More
by Suomikuutsa
Employees Worked With
Jim Dunker
July 07, 2019
Awesome Had Travis and he was excellent to work with. Willing to give us whatever he could to make sure we had the best payment possible! Thank you Travis! L Had Travis and he was excellent to work with. Willing to give us whatever he could to make sure we had the best payment possible! Thank you Travis! Liked working with Justin in finance! More
by Kstory94
June 30, 2019
New car purchase Arrived at the dealership around 9 to test drive used and new vehicles. Completed a purchase by 1230. Cody (sales) was fantastic. Answered every qu Arrived at the dealership around 9 to test drive used and new vehicles. Completed a purchase by 1230. Cody (sales) was fantastic. Answered every question. Provided multiple options. Never felt pressured. Listened carefully. Justin (finance) completed the process faster than any other major purchase I’ve had in 30+ years. Knowledgeable, friendly, courteous, efficient. Clean facility. All around fantastic experience. More
by New Camry Owner
Employees Worked With
Justin Gersonde , Cody Baertschy
June 28, 2019
Superb customer Service My fiancé and I stopped in to begin our research on purchasing in the future, a SUv. Jim helped us and took us on a test drive. He was very knowledgea My fiancé and I stopped in to begin our research on purchasing in the future, a SUv. Jim helped us and took us on a test drive. He was very knowledgeable, friendly, non pressing, and we really appreciated the professional attention we received. Buying a new vehicle is a big deal and we have more research to do, but we definitely recommend Our Russ Darrow in West Bend and salesman Jim. More
by Jen1973
June 27, 2019
Excellent service Excellent and quick service buying our new to us used Rav 4. Didn’t feel rushed or pushed into anything. Best experience buying a car! Excellent and quick service buying our new to us used Rav 4. Didn’t feel rushed or pushed into anything. Best experience buying a car! More
by Family of4
Employees Worked With
Jim Dunker
June 26, 2019
OIL CHANGE I Had 1:00 PM appointment for oil change service, took car in right away and was on my way in less than 30 min. I Had 1:00 PM appointment for oil change service, took car in right away and was on my way in less than 30 min. More
by rowa57c
Employees Worked With
Daniel Rouse
