Russ Darrow Toyota of West Bend

Great service again The Russ Darrow Toyota West Bend team did a great job again! We purchased our second vehicle from them today and they went above and beyond anything The Russ Darrow Toyota West Bend team did a great job again! We purchased our second vehicle from them today and they went above and beyond anything we had expected. We aren’t afraid to ask them tough questions about things we want and they are honest, upfront and try in every way possible to make things work. Travis was are sales associate and we chose to work with him again and we will continue to do so. He’s a hard worker and very easy to work with. I highly recommend Russ Darrow Toyota in West Bend! More

Warranty repair for recall. Terrible! $70 unauthorized char Called and scheduled warranty repair (through the 888 number, then called to confirm). Asked if waiting or loaner. Told them waiting. Dropped off earl Called and scheduled warranty repair (through the 888 number, then called to confirm). Asked if waiting or loaner. Told them waiting. Dropped off early, told no chance of it being completed that day even though they picked the appt time (it was a friday, so maybe they let their techs off even though appointments were scheduled). Was given a loaner car. Loaner car missing wheel center cap that wasn't listed on condition paperwork. Brought loaner car back, was charged $72, even as soon as I noticed it was missing I drove back that same day and showed them. When coming to pick up my vehicle was told I was not welcome ever again for service and to leave. Then I get in my vehicle and there are grease marks on the dash near the area where work was done. Parts guy Nick is awesome. Service Manager is a crook. Next time I am told that service will not be completed while I wait, I will reschedule. And no loaner cars ever again. Too bad it was this terrible to bring my car for the airbag replacement. Original airbag has maufacturing defect in that when it goes off it explodes and try to stick the occupants with shards of metal, so in the interest of safety I spent my time, gas money and 2 trips to this dealer for my safety and I am rewarded with BS charges. More

Amazing service! Quick and easy! My salesman was amazing! I wouldn’t buy a car from anywhere else but here! Just a great experience! Highly recommended! They have a huge selection of new and used vehicles! I wouldn’t buy a car from anywhere else but here! Just a great experience! Highly recommended! They have a huge selection of new and used vehicles! More

It was fine. I like the cars that we have bought there in the past. I like the convenience of dropping of my car and getting a ride to work. I like not having to I like the cars that we have bought there in the past. I like the convenience of dropping of my car and getting a ride to work. I like not having to rely on others for rides and the location is good for me. More

Very easy doing purchase. Professionals Russ Darrow Toyota of West Bend met all my expectations. Was leary at other dealerships in past, but not here. They reached out to gain my confidence Russ Darrow Toyota of West Bend met all my expectations. Was leary at other dealerships in past, but not here. They reached out to gain my confidence with honesty, courteous and professional experience. From the instant return contact to the ‘ come on in’ test drive and the’ what’s it take for you to purchase’ attitude I found it hard to pass up. True core of team work across the board.!! More

Repair on Camry Was happy with my initial interaction with Coty on Friday, October 12th. After explaining the repair work required, Coty said he would be able to give Was happy with my initial interaction with Coty on Friday, October 12th. After explaining the repair work required, Coty said he would be able to give me $150 off the repair on my vehicle but neglected to write it down on my paperwork. When I picked up my vehicle on Monday, October 15th, Coty was not working. Seth said there was nothing written so he could not honor the verbal $150 discount Coty said he could give me. Thankfully, I had printed out a $100 coupon online. Seth was just not as helpful as Coty had been to me. Abigail Lundberg was helpful and courteous with the processing and return of my car rental. More

Thorough and fair describes our dealing w/RussDarrowToyota Travis was sincere and thorough in his sales approach. Took his time and highlighted the many features of the Highlander! No pressure approach, very s Travis was sincere and thorough in his sales approach. Took his time and highlighted the many features of the Highlander! No pressure approach, very successful!! More

Top notch Never dealt with this dealership before. Wanted to stay local and they treated me right. First vehicle that I purchased where I felt extremely satisfi Never dealt with this dealership before. Wanted to stay local and they treated me right. First vehicle that I purchased where I felt extremely satisfied. Kudos to everyone involved More

2018 Camry purchase Very polite and accomodating sales professional. Explained thoroughly and patiently went over some of my repeated questions. I knew I made the right Very polite and accomodating sales professional. Explained thoroughly and patiently went over some of my repeated questions. I knew I made the right choice with Toyota personnel and car. More