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Russ Darrow Toyota of West Bend
West Bend, WI
936 Reviews
Russ Darrow Toyota, located in West Bend, WI, is your trusted destination for new and used Toyota vehicles. With a wide selection of cars, trucks, and SUVs, we’re proud to offer reliable and fuel-efficient models to suit every driver’s needs. Each pre-owned vehicle undergoes a rigorous inspection to ensure top quality and dependability. Our commitment to exceptional customer service and competitive pricing sets us apart, making Russ Darrow Toyota the go-to dealership for drivers in West Bend and the surrounding areas. Visit us today and experience the Russ Darrow difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 936 reviews
March 29, 2025
The employees are amazing and super friendly to work with. I love the idea of the tracker. with. I love the idea of the tracker. More
by TAMMY kersten
Verified CustomerEmployees Worked With
March 29, 2025
The dealership and its employees are amazing! However Toyota’s answers to what is wrong with our vehicle is not acceptable. However Toyota’s answers to what is wrong with our vehicle is not acceptable. More
by sbaerber94
March 28, 2025
I did not receive the car that I ordered. I was supposed to get black interior the car came with 2 tone gray. Our Salesman Abdel told me it doesn’t come in black anymore. That was a lie so he I was supposed to get black interior the car came with 2 tone gray. Our Salesman Abdel told me it doesn’t come in black anymore. That was a lie so he could sell the car. Silly me believed him what a mistake. In helping me set it up the electronic system he screwed everything up and I have been back twice. Will be the last time I deal with Russ Darrow. More
by BYENOR
Employees Worked With
March 28, 2025
Wonderful experience. Don't have time right now. But I always go there. I'll see you next time. Don't have time right now. But I always go there. I'll see you next time. More
by m.barr48
March 28, 2025
Everyone was very friendly and seemed like a good team. Multiple people ask if they could help me. The report on the condition of my service was very complete. Although one section of the video had a bad a Multiple people ask if they could help me. The report on the condition of my service was very complete. Although one section of the video had a bad audio connection. (No one’s fault). I will be returning for future service. More
by dutrisac24
March 28, 2025
Nice and cooperative staff, great service, I like it. I would love to keep the relationship I would love to keep the relationship More
by ZAHOOR3399
Employees Worked With
March 27, 2025
Everything was efficient and went smoothly. I was consulted on an air filter replacement. Thank you for a smooth checkup! I was consulted on an air filter replacement. Thank you for a smooth checkup! More
by napoliblueaquapj
March 27, 2025
I’ve been here a few times for oil changes and warranty work. They have been great to deal with every single time! work. They have been great to deal with every single time! More
by Josh Z
March 26, 2025
Pleasant greeting! ! Worked fast and explained everything to me. Fast service. Very pleased with them ! Worked fast and explained everything to me. Fast service. Very pleased with them More
by SMS3
Employees Worked With
March 26, 2025
Abby is among the best representatives that I’ve worked with at your shop.She is professional, competent and honest. She explains all the work being done,and makes you feel like Russ Darrow cares about the with at your shop.She is professional, competent and honest. She explains all the work being done,and makes you feel like Russ Darrow cares about their customers. You folks are fortunate to have her working on your behalf. More
by Cliff Van Beek
Employees Worked With
