Russ Darrow Toyota of West Bend

Great Everyone in the service department were very nice and professional. Got me in and out in a timely manor. Washed the car and that was a bonus Everyone in the service department were very nice and professional. Got me in and out in a timely manor. Washed the car and that was a bonus More

Buying our 2018 Toyota 4Runner Mike made are car buying experience easy and great. One of the best car buying experiences we’ve had. We will recommend him and Russ Darrow to othe Mike made are car buying experience easy and great. One of the best car buying experiences we’ve had. We will recommend him and Russ Darrow to other people. More

Travis/Justin/Danny These guys were great! Travis hooked me up with my Rav4 and even synced my phone for me. Justin made the finance paperwork pretty easy. And Danny gave These guys were great! Travis hooked me up with my Rav4 and even synced my phone for me. Justin made the finance paperwork pretty easy. And Danny gave me a great value on my trade-in. These guys are very professional and friendly. I would recommend Russ Darrow Toyota to my friends and family. More

Cole ALWAYS goes above and beyond! The staff is knowledgeable and experienced. They take the time to fully answer any and all questions and concerns. Makes the buying experience easy! W The staff is knowledgeable and experienced. They take the time to fully answer any and all questions and concerns. Makes the buying experience easy! Would definitely recommend to others. More

Great dealing locally I like dealing locally when I can and it definitely worked for me. Everyone was easy to work with and responsive to my questions/concerns. I like dealing locally when I can and it definitely worked for me. Everyone was easy to work with and responsive to my questions/concerns. More

Purchase new Tundra Sales process led by Heather went very well. She was responsive and attentive to my detailed requests. Picking up the vehicle was disappointing. I Sales process led by Heather went very well. She was responsive and attentive to my detailed requests. Picking up the vehicle was disappointing. I had a 3:00 appointment and I did not leave until 5:00. Two hours for paperwork and waiting? My second disappointment was the hard sell the business manager used for extended warranty and service options. This should be presented by the sales person during the original selling process not a last minute gun to the head approach.. More

Car Buying Experience Not So Great I purchased a 2009 Subaru from the dealership. Upon leaving with it the car started shaking, engine light came on, and had to bring the car back to th I purchased a 2009 Subaru from the dealership. Upon leaving with it the car started shaking, engine light came on, and had to bring the car back to the dealership. (1hour from signing of papers to this happening) the dealership was great in the sense they said they fixed the problem. But not even a week after picking it up the problem started again. They charge a pretty astronomical service fee on all their cars so one would assume if you are paying this that the car would be inspected pretty darn well. Im beginning to think thats not the case and they just like to charge their customers this crazy fee. Needless to say two weeks after purchasing the car, with one week of it being at the dealership for repair, the problem still exists and i have a car that will barely run. What a great feeling. Side note: only 5 months after purchasing the vehicle the transmission was shot from the shaking they said they couldn't feel but was there the whole time! More

Pre-permed purchase. Easy to deal with. Willing to negotiate. Fair on trade. Would do business with dealer again. Nice friendly staff. Large network of dealers so able to Easy to deal with. Willing to negotiate. Fair on trade. Would do business with dealer again. Nice friendly staff. Large network of dealers so able to work reasonable deals on trades of various types. More

Our first Toyota We needed a car that was dependable with service nearby and with room to put a wheelchair. Family and friends thought a RAV4 would work. Buying it was We needed a car that was dependable with service nearby and with room to put a wheelchair. Family and friends thought a RAV4 would work. Buying it was seamless as the dealership was efficient, thoughtful and explained carefully each step along the way. More

2018 Toyota 4Runner This is an amazing car to drive! We test drove two other crossovers and SUVs and this was the best fit for us. Jacob was excellent and let us drive This is an amazing car to drive! We test drove two other crossovers and SUVs and this was the best fit for us. Jacob was excellent and let us drive whatever we were interested in and gave us great pointers on the vehicle's features. Jacob is a great salesman and someone the company surely values. Thank you for the great experience! More