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Russ Darrow Toyota of West Bend

West Bend, WI

4.6
973 Reviews
Russ Darrow Toyota, located in West Bend, WI, is your trusted destination for new and used Toyota vehicles. With a wide selection of cars, trucks, and SUVs, we’re proud to offer reliable and fuel-efficient models to suit every driver’s needs. Each pre-owned vehicle undergoes a rigorous inspection to ensure top quality and dependability. Our commitment to exceptional customer service and competitive pricing sets us apart, making Russ Darrow Toyota the go-to dealership for drivers in West Bend and the surrounding areas. Visit us today and experience the Russ Darrow difference!
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2700 W Washington Street

West Bend, WI

53095

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Showing 973 reviews

August 03, 2018

Great Everyone in the service department were very nice and professional. Got me in and out in a timely manor. Washed the car and that was a bonus More

by Jodith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Shutts, Coty Becker
Aug 04, 2018 -

Russ Darrow Toyota of West Bend responded

Thank you so much for your kind review and business!! danny shutts, gm

August 03, 2018

Buying our 2018 Toyota 4Runner Mike made are car buying experience easy and great. One of the best car buying experiences we’ve had. We will recommend him and Russ Darrow to othe More

by Hawk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Wagner
Aug 04, 2018 -

Russ Darrow Toyota of West Bend responded

Thank you very much for this great review and your business!! thanks danny shutts, gm

August 01, 2018

Travis/Justin/Danny These guys were great! Travis hooked me up with my Rav4 and even synced my phone for me. Justin made the finance paperwork pretty easy. And Danny gave More

by Martha D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Schubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny Shutts
Aug 01, 2018 -

Russ Darrow Toyota of West Bend responded

Martha we really appreciate this review and your business!! was a pleasure!! danny shutts, gm

July 31, 2018

Cole ALWAYS goes above and beyond! The staff is knowledgeable and experienced. They take the time to fully answer any and all questions and concerns. Makes the buying experience easy! W More

by Toyotafan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cole Lutz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2018 -

Russ Darrow Toyota of West Bend responded

wow thanks!! what a great review! really appreciate your business and this review!! danny shutts, gm

July 30, 2018

Great dealing locally I like dealing locally when I can and it definitely worked for me. Everyone was easy to work with and responsive to my questions/concerns. More

by West Bend native
Recommend Dealer
Yes
Employees Worked With
Noah Luckiesh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Schubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Wagner
Jul 30, 2018 -

Russ Darrow Toyota of West Bend responded

wow!! thanks for very much for this great review and your business!! danny shutts, gm

July 28, 2018

Purchase new Tundra Sales process led by Heather went very well. She was responsive and attentive to my detailed requests. Picking up the vehicle was disappointing. I More

by Joe Klahn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Gagliano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Business Manager Matt
Jul 28, 2018 -

Russ Darrow Toyota of West Bend responded

Joe, thanks for your business and kind review. I'm sorry about the wait...much busier yesterday than we had anticipated. Unfortunately our salespeople are not trained or licensed to offer additional protective products that our business managers offer. Thanks again for your business!! Danny Shutts, GM

July 27, 2018

Car Buying Experience Not So Great I purchased a 2009 Subaru from the dealership. Upon leaving with it the car started shaking, engine light came on, and had to bring the car back to th More

by Lisams4810
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Noah Luckiesh
4.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Gagliano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Coty Becker, Patrick Moschea
Jul 27, 2018 -

Russ Darrow Toyota of West Bend responded

Lisa I'm really sorry you are having trouble with the car you purchased. I've left you a message and would like to address this and take care of it for you. thanks, danny shutts, general manager 262-334-9411

July 21, 2018

Pre-permed purchase. Easy to deal with. Willing to negotiate. Fair on trade. Would do business with dealer again. Nice friendly staff. Large network of dealers so able to More

by Jwis1982
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Racette
Jul 21, 2018 -

Russ Darrow Toyota of West Bend responded

we really appreciate your business and great review!! danny shutts, gm

July 19, 2018

Our first Toyota We needed a car that was dependable with service nearby and with room to put a wheelchair. Family and friends thought a RAV4 would work. Buying it was More

by Cedar Ridge couple
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Darrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Gagliano
Jul 20, 2018 -

Russ Darrow Toyota of West Bend responded

Thank you so much for your business and this great review!! We think Justin and Mitch are pretty great too!! Danny Shutts, GM

July 17, 2018

2018 Toyota 4Runner This is an amazing car to drive! We test drove two other crossovers and SUVs and this was the best fit for us. Jacob was excellent and let us drive More

by Ashley Larsen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Verhaalen
Jul 20, 2018 -

Russ Darrow Toyota of West Bend responded

Ashley, Thanks so much for your business and this great review!! Danny Shutts, GM

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