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Rusty Wallis Honda

Dallas, TX

Overview
Employees
Reviews
Vehicles
4.7
4,815 Reviews
We're Dallas' Premier Honda Automobile Dealer, and we're here to help you navigate the car-buying experience. Connect with us! 214 348-7500
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12277 Shiloh Rd

Dallas, TX

75228

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Showing 4,815 reviews

September 24, 2023

I have loved every encounter with Rusty Wallis. Everyone is so helpful and considerate. They try to make sure you get the best deal possible and have a positive experience. More

by AGUERRERO923
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Harper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alliona Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2023 -

Rusty Wallis Honda responded

We are very happy to have provided you with such a positive experience! Kevin, Alliona, and our team sincerely value your business and look forward to your next visit.

September 22, 2023

I feel GREAT! ! I walked in with doubts and walk out with smiles… The customer service was great from the front door to the back. Thanks for the great service I’ve More

by Trinika drennon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Harper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alliona Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ondra Calvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2023 -

Rusty Wallis Honda responded

Trinika, Thank you for choosing Rusty Wallis Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 22, 2023

They are caring people. . and understanding they will do all they can to help you! More

by Amazing0771
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manny Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Harper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alliona Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 24, 2023 -

Rusty Wallis Honda responded

Thank you so much for your excellent review! We are so glad that Manny had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

September 21, 2023

|The car buying process seemed rush. I didn't get a break down of how much the MSRP. Tax, Title, and other items were calculated and how much money my trade in and down payment knocked More

by MSWANN_3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alliona Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 24, 2023 -

Rusty Wallis Honda responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

September 20, 2023

2.5+ hours for an oil change seems excessive. The overall service this time was fine. Based on this, I rate this particular experience poor and I would not recommend having your oil changed here. More

by PUDDL3S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rusty Wallis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 23, 2023 -

Rusty Wallis Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

September 19, 2023

Thank you for providing the diagnostics on the 1995 Accord. Great feedback. It was unfortunate that I have to source my own parts for the bulk of the repairs. More

by Kim Scott
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hernandez
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Sep 19, 2023 -

Rusty Wallis Honda responded

Thank you, Kim! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rusty Wallis Honda.

September 19, 2023

In two days I had my new car super easy and very good people took care of me, excellent. More

by Juan Felan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesse Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Banales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2023 -

Rusty Wallis Honda responded

Thank you for your very kind review, Juan. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rusty Wallis Honda.

September 14, 2023

Julián la an awesome service advisor! If you are needing quick service done he’s the guy! Make sure to ask for Julian! More

by jessicarubio444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julián
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Sep 15, 2023 -

Rusty Wallis Honda responded

Thank you for your business and this review. We're happy Julian was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 13, 2023

Customer service was excellent. They got my car in quickly, performed the services and I was out just as fast. More

by Tabitha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julius
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Sep 14, 2023 -

Rusty Wallis Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

September 12, 2023

The team at rusty wallace was great,could not have been more pleased,right down to business very straightforward and all very nice!! More

by sunthotn.amerson64
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesse Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Banales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Williams, Manny Morales
Report | Print
Sep 13, 2023 -

Rusty Wallis Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rusty Wallis Honda.

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