Rusty Wallis Honda

Our service advisory Nycholas W. was extremely helpful in checking in our car and telling us what our scheduled maintenance would involve. He called and updated us on replacements was extremely helpful in checking in our car and telling us what our scheduled maintenance would involve. He called and updated us on replacements or parts that were needed and he gave us a very accurate update on when the car would be ready. We appreciate the Rusty Wallis service department so much and will continue to use them. Thanks Nycholas!! More

They were very welcoming and knowledgeable about their products. We had called to set yp an appointment. When we arrived our salesman was ready to show us the cars we had talked to them about. products. We had called to set yp an appointment. When we arrived our salesman was ready to show us the cars we had talked to them about. More

Overall a good experience. Haven’t bought a new vehicle in over twenty years and it was relatively painless. Haven’t bought a new vehicle in over twenty years and it was relatively painless. More

Great service starting from the first time I came to buy my car, will all be a Rusty Willis customers my car, will all be a Rusty Willis customers More

Honestly Eric is the person you need to come see! He is so helpful and he will do whatever it takes to get you the best deal! Very informative, very patient, very understanding of your needs! I never He is so helpful and he will do whatever it takes to get you the best deal! Very informative, very patient, very understanding of your needs! I never once felt pressured like other dealerships. Eric puts the E in Easy! Looking for a car come here and ask for Eric he will take care of you, you won’t regret it. ☺️ More

I took my son’s 2018 civic in for air conditioner maintenance. I was initially told it was under warranty. After three days once the part came in I received another call telling me it was not under w maintenance. I was initially told it was under warranty. After three days once the part came in I received another call telling me it was not under warranty because the part was after market. I bought the car at David Mcdavid in Frisco and was told I should call there. I asked if I could pick the car up and just take it to them and was told there were already labor costs involved I would have to pay. After contacting the service manager at David Mcdavid he assured me the part was a Honda part. After spending about a day trying to figure this out I got a call from Rusty Wallis telling me it was a mistake and the part was indeed a Honda part but it could bot be repaired that day because it was too late. The car was repaired and the a/c works well but I had also been told there was a nail in one of the tires that had to be patched and it would cost $30. After the admitted mistake, my time and frustration I would and do expect at least that amount of customer service where the tire could have been patched at no cost. I ended up taking it a tire place who patched it for $10. The experience gives me second thoughts about taking it here again. More

Thank you so much! Outstanding indeed! My battery was tested and it was determined that it needed to be replaced and it was taken care of expediently thanks again! Greg Outstanding indeed! My battery was tested and it was determined that it needed to be replaced and it was taken care of expediently thanks again! Greg fine did a fine job! - JSTIII More

I enjoyed this dealership, everyone was so helpful! I love my new car! It is exactly what I was looking for and I am so excited for my new adventures! Thank you Kevin Harper and Rusty Wallace Honda! :) I love my new car! It is exactly what I was looking for and I am so excited for my new adventures! Thank you Kevin Harper and Rusty Wallace Honda! :) More

The staff provide friendly customer service and the techs do a good job of working with my older car. The service center charges a diagnostic fee but then apply that to repairs as needed. They have also be do a good job of working with my older car. The service center charges a diagnostic fee but then apply that to repairs as needed. They have also been able to source hard to find parts when needed. More

Eric was so helpful in the process of getting out of my Honda lease and financing my car. He answered all of my questions and made the process easy. When sitting with him, he listened to all of my concerns Honda lease and financing my car. He answered all of my questions and made the process easy. When sitting with him, he listened to all of my concerns and helped me make an informed decision to figure out the best option for me and my needs. I didn’t feel pushed to make a decision. I felt welcomed, taken seriously, and I didn’t feel like I was against a time restraint. When you go to Rusty Wallis, Eric is who you want to work with you. More