Rusty Wallis Volkswagen

Exceptional Customer Service June 2014 I received exceptional customer service. What made it exceptional was I had inadvertently left my wallet on the front seat of my car but di June 2014 I received exceptional customer service. What made it exceptional was I had inadvertently left my wallet on the front seat of my car but did not discover missing wallet until 2 hrs later when it was time to pay. My CSA went out to my car to look for it and there it was - credit cards, money and ID. You are fortunate to have such honest employees. I am HR Director and in my career, I have terminated more employees for theft than I care to count. Nancy Kessler Grapevine, TX More

Super staff and service http://goturbo.us/aboutme/txrwv/images/banner/banner-700.png Hello Linda, Thank yo http://goturbo.us/aboutme/txrwv/images/banner/banner-700.png Hello Linda, Thank you so much for your recent business here at Rusty Wallis Volkswagen. I can’t thank you enough for the very kind words you had to say about us on your last VW survey. Unfortunately the only people that get to see that great comment is representatives from VW and us. There is nothing better than word of mouth and I would to love show other people out there what you had to say. I have gone ahead and copied your comment here: I have been a customer of Rusty Wallis VW since 2000. I have always received exceptional service. I am greeted by friendly staff and kept informed of the progress of the service on my vehicle. If I do not have discount coupons with me, they are applied anyway, without question. I would not change VW dealers for purchase of a new auto or service. Aaron, Evan and all the staff know the business and make you feel welcome and special. THANK YOU! More

Scheduled Maintenance I really appreciate Aaron Allison taking care of my service call. She was friendly, knowledgable, and definitely helpful. I appreciate how Aaron made I really appreciate Aaron Allison taking care of my service call. She was friendly, knowledgable, and definitely helpful. I appreciate how Aaron made me feel comfortable with the 80,000 mile service and explained everything in detail. I have dealt with two different service consultants previously at Rusty Wallis and they were also very nice. I just felt more connected dealing with her about my car. I plan to take my car back to Aaron for every visit. I just hit 100,000 on the car and I do plan to go for another 100,000 at least. The day shuttle driver, Jim, is very polite and always dependable. I have found the cashiers to be very friendly and helpful with all of my questions also. The dealer is always clean and the waiting room is very comfortable. More

Excellent Customer Service The service manager Evan Steele is outstanding. The people working for him are obviously well trained. All of them that I have dealt with are courteou The service manager Evan Steele is outstanding. The people working for him are obviously well trained. All of them that I have dealt with are courteous and professional. I truly appreciate the excellent customer service that I ALWAYS receive. Thank you very much. More

Rusty Wallis Volkswagon I would definitely recommend going to Rusty Wallis Volkswagon if you are looking for a new or used vehicle. Great customer service! We were in and out I would definitely recommend going to Rusty Wallis Volkswagon if you are looking for a new or used vehicle. Great customer service! We were in and out in no time. Thanks to Scott & Hector! More

Jetta Hybrid: Great Deal and Very Satisfied! Today I leased a 2014 Jetta Hybrid. This is my 3rd car from a Rusty Wallis Dealership, and I have to say that their customer service is the best I've Today I leased a 2014 Jetta Hybrid. This is my 3rd car from a Rusty Wallis Dealership, and I have to say that their customer service is the best I've ever dealt with. I've been looking for quite a while, and Rey Castillo has been working with me for a solid month. He's incredibly patient, and eager to find you a car that you can feel good about buying. I'm incredibly picky, and Rey gladly showed me several different models, and helped explore all the options before settling on the Jetta Hybrid. Wonderful car! Thank you for working so diligently, Rey! When it was time to make a deal, Jeff Wallis went above and beyond to make sure I got every possible cent for my trade-in. He worked on my deal until the payments were exactly where I needed them to be. This dealership rewards customer loyalty. Thank you! More

My experience at Rusty Wallace Issac helped me out in every way possible. He was determined to help me and I had a fantastic experience working with him. Thank you Jennifer Earl Issac helped me out in every way possible. He was determined to help me and I had a fantastic experience working with him. Thank you Jennifer Early More

VW Sales Consultant Robert Hill Rocks! I traded in my Lexus and my MB convertible for a 2014 VW Passat TDI. I absolutely LOVE my Passat! The entire Rusty Wallis buying experience was actu I traded in my Lexus and my MB convertible for a 2014 VW Passat TDI. I absolutely LOVE my Passat! The entire Rusty Wallis buying experience was actually a pleasure!!! My sales consultant was Robert Hill. From start to finish Robert's passion for VW's was apparent. He carefully listened to my wish list of wants and needs...and systematically answered all of my questions. I walked into the dealership thinking that I knew what I wanted, but, by the time I left, Robert Hill had guided me to the car that was right for me - the Passat TDI. It was everything I wanted...and more. The entire process was amazing. Robert and the other members of the Rusty Wallis team made my car buying experience the best of my lifetime. I will be a Rusty Wallis customer for life. Thank you Robert Hill! More