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Rye Subaru

Rye, NY

Overview
Employees
Reviews
Vehicles
4.8
1,499 Reviews
Subaru's "share the love" motto is the perfect fit for our dealership because we've been a family-owned business for more than 40 years. Our family has owned and operated this dealership since 1975 and we handpick our team of knowledgeable trustworthy repair technicians and sales representatives. We're committed to treating you like family too from our full-service waiting area and free rides home to our fully stocked inventory of reliable family vehicles. We also speak four different languages here at Rye Subaru so we can accommodate families from around the world. Let us know if you speak Spanish and we'll take care of you.
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1175 Boston Post Road

Rye, NY

10580

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Showing 1,499 reviews

November 19, 2023

Great experience with Lauren during sales process , Craig got all paperwork done efficiently. Great job Rye Subaru. More

by JEFFREY21
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Lauren Hirshowitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Noe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2023 -

Rye Subaru responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks, Jeffrey, for choosing Rye Subaru!

November 18, 2023

I am always pleased with the server when I bring the car in from start to finish. More

by ZIACAROLINA4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paula Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Ciccone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamar Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glenn Bollinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2023 -

Rye Subaru responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 18, 2023

They were responsive and took care of the service issues and inspection and answered all of my questions. More

by lawturtil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2023 -

Rye Subaru responded

Thank you for choosing Rye Subaru. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 18, 2023

Not a good experience my recent trip there. It was for an inspection and check oil engine light that came on. They told me I was down a quart of oil but never informed me that they were not goi More

by LISABEFANIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tamar Thomas
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2023 -

Rye Subaru responded

Dear Ms. Lisa Befanis, I am sorry to hear about your recent experience and you're feeling that Tamar and our staff "NEED SOME CUSTOMER SERVICE TRAINING." So, to clear up any misunderstanding, your review left out a couple of significant facts, such as: 1. Tamar told you that your vehicle was down a quart of oil and that the technician recommended you do an oil consumption test, including an oil change, because you may be burning oil. You DECLINED the recommendation and told Tamar that you keep two quarts of oil in your vehicle for that reason, and you did not intend to fix this concern. 2. You also DECLINED the recommended replacement of the PCV, which, in many cases, causes a check engine light. The PCV valve is usually on the top of the engine valve cover. It is responsible for routing crankcase fumes back into the engine's intake manifold, where they're burned off. FYI - The PCV valve plays a crucial role in the engine's proper functioning by eliminating gases from the crankcase that can mix with the oil and form sludge, leading to engine clogging. If a PCV is believed to be faulty, the most common and noticeable sign is probably a check engine light on your dashboard. After reviewing your comments with Tamar, she was taken aback by having such a good conversation with you and trading holiday wishes, but I guess that's the world we live in today. Again, we are sorry you feel the way you do about our staff and wish you all the best in finding a repair company that meets your standards of care. Happy Holidays! Respectfully, Eric Pagan General Manager Rye Subaru

November 17, 2023

They were very accommodating to my schedule although i was very early, they fitted me in and got me out quickly More

by Damon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Bollinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2023 -

Rye Subaru responded

Thanks, Damon, for sharing about your experience with Rye Subaru. We appreciate your business and hope to see you again soon!

November 16, 2023

Convenient, clean, easy in and out. I would recommend them to any Subaru owner. Thank you! More

by SP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Bollinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 16, 2023 -

Rye Subaru responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rye Subaru!

November 14, 2023

It’s ok but they need to improve on their customer service with call backs and texting to customers. Some customers don’t use texting and others sometimes can’t get to their phones in time. When lea More

by DRDC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tamar Thomas
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2023 -

Rye Subaru responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We appreciate your feedback and would love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly. Please contact Eric Pagan, General Manager, at (914) 967 6300 or by email epagan@ryefordsubaru.com.

November 13, 2023

Absolutely delighted with the Rye Subaru Team! Josh Craig and Louis were amazing to work with! More

by DMILTON
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Louis Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Noe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Glahn
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Nov 13, 2023 -

Rye Subaru responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Josh and Louis! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

November 11, 2023

When in for a oil change and tire rotation left w a untighten tire lug and a loud grinding bybthe tires had to tell tamara and she told the manager ,the manager took a spin in my car and came back w it More

by KNICKS46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tamar Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2023 -

Rye Subaru responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Please contact me directly; Eric Pagan, General Manager. (914) 967 6300 or by email epagan@ryefordsubaru.com.

November 10, 2023

The service was fair nothing special. I will probably not be contacting Mr. Bollinger in the future. Also it is getting too expensive to go to the dealer for service. More

by WESTERG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Glenn Bollinger
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2023 -

Rye Subaru responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Please contact me directly; Eric Pagan, General Manager. (914) 967 6300 or by email epagan@ryefordsubaru.com.

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