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Salerno Duane Chrysler Jeep - Service Center
Summit, NJ
443 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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443 Reviews of Salerno Duane Chrysler Jeep - Service Center
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August 13, 2024
Thank you Paul you and your service center do a fantastic job. Everything is always done right and to my liking. job. Everything is always done right and to my liking. More
by will.howardb
Verified Customer
August 12, 2024
Everyone was very respectful and professional as well as efficient. I loved that they listened and accommodated my travel needs back home as well as back to facility. efficient. I loved that they listened and accommodated my travel needs back home as well as back to facility. More
by ANIEVES3477
August 09, 2024
I have tried to get 2 safety items repaired, one was a recall on my seatbelt because of defect, the other is my airbag because shrapnel may be blown into my face if involved in a collision. Salerno/Duane recall on my seatbelt because of defect, the other is my airbag because shrapnel may be blown into my face if involved in a collision. Salerno/Duane has not been ethical enough to complete either repair after scheduling with them multiple times. There is always an excuse why it can't be done. More
by publicservice315
August 07, 2024
Great job from all employees car was done and well taken care of thank you .. care of thank you .. More
by luisr1033
August 06, 2024
Easy and nice staff in servicing my jeep for oil change, tire rotation, and recall tire rotation, and recall More
by caputo.josephmichael
Employees Worked With
August 03, 2024
Sorry to give such a poor review, but we purchased a service contract with the vehicle and the service department told us the 15,000 mileage service was NOT included in said contract. We were forced to service contract with the vehicle and the service department told us the 15,000 mileage service was NOT included in said contract. We were forced to pay for the service and told to speak to the dealer representative about the terms of the contract. We have called and left three (yes three) messages and have not received a return phone call. We had issues when we purchased this vehicle and now we are having problems with the dealership’s service department honoring our contract. This was the 3rd vehicle we purchased from Salerno Duane in Summit. It will be the last. More
by swolcott
Employees Worked With
August 02, 2024
Was in for clutch recall for three days. Pickup day clutch falls leaves me stranded on parkway. Still waiting for tour reimbursement. Pickup day clutch falls leaves me stranded on parkway. Still waiting for tour reimbursement. More
by domingues7820
Employees Worked With
August 02, 2024
Overall, it seems to be improved over the way it was. It would be nice to have a larger waiting room. Sometimes it seems like they are overwhelmed with customers. It would be nice to have a larger waiting room. Sometimes it seems like they are overwhelmed with customers. More
by armarchioni
Employees Worked With
August 02, 2024
The service was easy, efficient and perfect. I love my car, it runs perfectly and drives great I love my car, it runs perfectly and drives great More
by clanderso19
Employees Worked With
August 02, 2024
On time, in a timely manner, and we’re very helpful, did a great job a great job More
by ALEXRIOS533
