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Salerno Duane Chrysler Jeep - Service Center
Summit, NJ
443 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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443 Reviews of Salerno Duane Chrysler Jeep - Service Center
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August 02, 2024
The team provided prompt service, clear communication and courteous staff. I waited for my car and my car was delivered as promised. courteous staff. I waited for my car and my car was delivered as promised. More
by r.n.fachet
Verified Customer
August 02, 2024
Horrible service center! Every time I go there it’s a waste of time. My last appointment was made by matthew my service advisor for a part swap that was not even in stock. Every time I go there it’s a waste of time. My last appointment was made by matthew my service advisor for a part swap that was not even in stock. I don’t recommend anyone go to this service center. Horrible management! More
by DANNY.ROMAN21
Employees Worked With
August 02, 2024
Always great service the dealership always values my time and takes my busy schedule into consideration and takes my busy schedule into consideration More
by apboosh
August 02, 2024
Quick service while I waited. Easy to schedule as well. We'll definitely be back next time! Easy to schedule as well. We'll definitely be back next time! More
by rvannos
July 27, 2024
Worst service of any dealership I’ve been to. Misdiagnosed issue. Took 2 weeks to fix. Problem still remained. Unresponsive. They just don’t know what they’re doing. Was a 2022 Wrangler. Misdiagnosed issue. Took 2 weeks to fix. Problem still remained. Unresponsive. They just don’t know what they’re doing. Was a 2022 Wrangler. More
by Alancarter
Employees Worked With
Na
June 30, 2024
Purchased a brand new 2024 Jeep wrangler from Salerno Duane in June 2023. Dropped it off to SD on 27Dec for leaking coolant and SD said they needed to order a part and it was safe to drive. Overheated on Duane in June 2023. Dropped it off to SD on 27Dec for leaking coolant and SD said they needed to order a part and it was safe to drive. Overheated on 15Jan. SD refuses to provide loaners so have to rent a car. Picked up on 30Jan. Leaked again and dropped off on 20May. Picked up on 31May. Texted SD Service videos of loud compressor noise on 26Jun, no reply. Called on 28Jun, no call back. Overheated again on 30Jun. They are terrible at responsiveness or providing status updates. More
by mnowak
June 22, 2024
Very disappointed at the follow up and the lack of internal communication. Every Call into the dealer on the service side is like starting over. internal communication. Every Call into the dealer on the service side is like starting over. More
by mccarthy_john
Employees Worked With
June 16, 2024
Very professional and knowledgeable. I was made to feel at ease throughout my repairs. They were very thorough in explaining the procedure of the repair and what I should be expecting wh I was made to feel at ease throughout my repairs. They were very thorough in explaining the procedure of the repair and what I should be expecting while my car was being worked on. More
by baturalev
June 15, 2024
Great service! Much improved since my last experience. Thank you for improving on customer service. Much improved since my last experience. Thank you for improving on customer service. More
by doriprasek
