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Salerno Duane Ford
Summit, NJ
905 Reviews
Welcome to Salerno Duane Ford of Summit, a proud member of the Salerno Duane Auto Group!
As you can easily see from our testimonials and reviews, we offer superior sales and service for our valued customers. We are committed to serving our friends and customers and thank you upfront for your interest!
This Ford franchise has been serving the Summit Area for over 3 decades and the Salerno Duane Auto Group has a well-earned reputation for Customer Service Satisfaction throughout Northern New Jersey since 1972. We hope you will join our ever growing family of Completely Satisfied Clients!
We believe an educated consumer is truly our best customer and that everyone deserves to have their time and needs respected, which is why everyone who visits our store leaves with a full-disclosure quote in writing breaking down everything separately!
From our Hometown Buying Experience and Top Rated Service Department to the fact that we very well may be the last Ford Dealer to still offer True FREE LIFETIME LOANER VEHICLES for every/any service visit. We invite you to visit our Summit Showroom to see why you should choose Salerno Duane Ford of Summit for your next vehicle as the folks who left these reviews did.
There are just a few of the reasons that were a honored to have been chosen to represent the Vets-Cars Dealer Network for Union/Morris/Essex! If you an active/retired/discharged Service Member, or immediately family, check out Vets-Cars here: http://vets-cars.com/salernoduaneford
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 905 reviews
March 31, 2024
Excellent, above and beyond customer care and service from literally the entire team (Frank, Geo, Tom, Boss lady) at Salerno Duane! Zero complaints, they really made me feel like I, myself, was apart of from literally the entire team (Frank, Geo, Tom, Boss lady) at Salerno Duane! Zero complaints, they really made me feel like I, myself, was apart of the family, and worked with me through every step of the vehicle purchase. They went to bat for me to ensure we could close a deal that day and they did just that. If only I wasn’t so far away I would frequent this dealership often for any future service/needs. To all of you over at SALERNO DUANE I want to truly thank you for everything and wish you all nothing but the best in success, business, and happiness. Thank you! More
by DOMINICZINNI
Verified Customer
Helpful March 21, 2024
Very good service, Special Thanks to Heather & Lou! Hope You guys Liked the Donuts. Filler Hope You guys Liked the Donuts. Filler More
by renald1956
Employees Worked With
March 20, 2024
Frank knows how I like to do business and caters to that perfectly. This is the fifth car I’ve purchased from Salerno Duane. perfectly. This is the fifth car I’ve purchased from Salerno Duane. More
by BRANDON.FISK
March 20, 2024
ALWAYS a pleasure having the car serviced there. Also a big thank you to the fabulous guy who showed me how to hook up the battery tender! Also a big thank you to the fabulous guy who showed me how to hook up the battery tender! More
by cradet2020
March 17, 2024
If you want to use a service department as an example of how it should be done, then this is the one. Keith, Heather, Lou and the rest of the staff are the absolute best! The reason I have purchased and own how it should be done, then this is the one. Keith, Heather, Lou and the rest of the staff are the absolute best! The reason I have purchased and owned only Fords from Salerno Duane since 1992 is because of Keith and his staff. They are friendly, knowledgeable, accommodating and have kept all our vehicles in the best condition both mechanically and safety wise for over 30 years. I am always confident that I can put my wife and family in our vehicles with no worries. But most of all if you can TRUST the staff. They are like family, and I trust them implicitly. Keep up the great work! More
by fmoli
March 13, 2024
Fantastic service! The entire staff and service is what keeps me buying Salerno Duane Fords The entire staff and service is what keeps me buying Salerno Duane Fords More
by dianerenna103
Employees Worked With
Other Employees :
Phil Diamant
March 09, 2024
The service manager took a personal interest and initiative in helping me resolve an out of warranty repair issue with Ford, going above and beyond to help me. I was thoroughly impressed by the i initiative in helping me resolve an out of warranty repair issue with Ford, going above and beyond to help me. I was thoroughly impressed by the initiative and follow up. My experience with the service manager and department overall was outstanding. More
by Matt NJ
Employees Worked With
February 29, 2024
My concern was handled quickly and efficiently. I was very happy with the way it was resolved I was very happy with the way it was resolved More
by dmozes73
Employees Worked With
February 29, 2024
Super easy and convenient experience. Price was competitive from the start which made the whole process easier Price was competitive from the start which made the whole process easier More
by joesoko106
