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Salerno Duane Ford

Summit, NJ

Overview
Employees
Reviews
Vehicles
4.9
1,048 Reviews
Welcome to Salerno Duane Ford of Summit, a proud member of the Salerno Duane Auto Group! As you can easily see from our testimonials and reviews, we offer superior sales and service for our valued customers. We are committed to serving our friends and customers and thank you upfront for your interest! This Ford franchise has been serving the Summit Area for over 3 decades and the Salerno Duane Auto Group has a well-earned reputation for Customer Service Satisfaction throughout Northern New Jersey since 1972. We hope you will join our ever growing family of Completely Satisfied Clients! We believe an educated consumer is truly our best customer and that everyone deserves to have their time and needs respected, which is why everyone who visits our store leaves with a full-disclosure quote in writing breaking down everything separately! From our Hometown Buying Experience and Top Rated Service Department to the fact that we very well may be the last Ford Dealer to still offer True FREE LIFETIME LOANER VEHICLES for every/any service visit. We invite you to visit our Summit Showroom to see why you should choose Salerno Duane Ford of Summit for your next vehicle as the folks who left these reviews did.
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245 Broad St

Summit, NJ

07901

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Showing 1,048 reviews

July 31, 2026

Carrie is amazing at the service desk as did the technician that worked on BroncoSport More

by shawn.heron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 27, 2026

Always great service when I take my vehicle to the dealership Samantha’s always been friendly, kind and courteous. Salerno Ford service department has definitely been the best dealer experience I’ve h More

by michaelrubenstein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Hanlein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Caliguari
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 29, 2026 -

Salerno Duane Ford responded

Thank you for the fantastic review! We're thrilled to hear that Samantha and our service team have consistently provided you with friendly, kind, and courteous service. Creating a positive and trustworthy experience for our customers is something we take great pride in. We truly appreciate your continued loyalty and your kind words about our service department. Thank you for choosing us, and we look forward to taking care of your vehicle for many years to come!

July 24, 2026

Above and beyond what I would expect from a dealership. Thank you for keeping us informed through the process More

by jack@npfloods.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 29, 2026 -

Salerno Duane Ford responded

Thank you for the wonderful feedback! We're grateful to hear that our team exceeded your expectations and kept you informed throughout the process. Clear communication and a great customer experience are priorities for us, and we're glad we were able to provide that for you. We truly appreciate your trust and support, and we look forward to serving you again in the future!

July 22, 2026

Great customer service Carrie was very accommodating in scheduling and making it work for us More

by apboosh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 29, 2026 -

Salerno Duane Ford responded

Thank you for the great review! We're happy to hear that Carrie provided such excellent service and made scheduling work smoothly for you. We understand that your time is valuable, and we're glad our team was able to make the process convenient and stress-free. We appreciate your kind words and the opportunity to assist you. We look forward to continuing to provide you with a great experience!

July 16, 2026

Frank was the best salesperson I have ever worked with when purchasing a vehicle. Part of the reason I chose to come back to this dealership after visiting several. Honest, straight forward, helpful and v More

by amatheson3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank Baccaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geovanni Salvador
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 29, 2026 -

Salerno Duane Ford responded

Thank you for the wonderful review! We're thrilled to hear that Frank provided such an exceptional experience and helped make your vehicle purchase a positive one. His honest, straightforward, and helpful approach is exactly the kind of service we strive to provide. We truly appreciate you choosing to return to us and for recommending Frank to your family and friends. Thank you for your trust, and we look forward to assisting you again in the future!

July 02, 2026

Service Technician was so friendly and amazing. They did an onsite oil change and tire rotation which was such a game changer. Saved me time driving to dealership and trying to get a ride back. The More

by FORD10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Hanlein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 29, 2026 -

Salerno Duane Ford responded

Thank you for the fantastic review! We're thrilled to hear that our technician provided such a friendly and convenient experience. We know your time is valuable, and we're glad our mobile service helped make your oil change and tire rotation easier without the extra trip to the dealership. We appreciate your support and look forward to continuing to provide convenient, customer-focused service whenever you need us.

June 26, 2026

Timely, courteous, most issues assesses and resolved. Liked the pick up / drop off service. Thanks. More

by dmrobertson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Hanlein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geovanni Salvador
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2026 -

Salerno Duane Ford responded

Thank you for your kind feedback! We're glad to hear you found the service timely and courteous, and that your concerns were addressed and resolved efficiently. It's also great to know the pick-up and drop-off option made the experience more convenient for you. We appreciate you choosing us and look forward to assisting you again in the future!

June 22, 2026

Gio was ready for me when I arrived, very satisfied with the whole process. Everyone was very friendly and I am happy with my purchase. This was my second vehicle from Salerno and I would recommend them to More

by telesave
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Geovanni Salvador
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 24, 2026 -

Salerno Duane Ford responded

Thank you for taking the time to share your feedback. Everything coming together quickly at your arrival and a smooth, friendly process throughout is exactly what we aim for. We’re glad you’re happy with your purchase and appreciate you coming back to us for a second vehicle. Your recommendation means a lot, and we look forward to working with you again!

June 17, 2026

From the Service Desk to the Parts department, thus dealership is the best I have ever experienced! More

by lyndon06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Laurent
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 24, 2026 -

Salerno Duane Ford responded

We’re thrilled to hear you’ve had such a great experience with both our service and parts teams. Your kind words mean a lot, and we truly appreciate your support. We look forward to seeing you again!

June 13, 2026

I've worked with Carrie on multiple occasions with major repairs to my Ford edge.she explains my options and costs clearly so I can understand and gets repairs done as soon as possible More

by daved1701
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 24, 2026 -

Salerno Duane Ford responded

It’s great to hear you’ve had consistent positive experiences with Carrie while servicing your Ford Edge. We’re glad she’s been able to clearly explain your options and keep you informed throughout the repair process. We appreciate your continued trust and look forward to assisting you again!

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