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Salerno Duane Ford

Summit, NJ

Overview
Employees
Reviews
Vehicles
4.8
958 Reviews
Welcome to Salerno Duane Ford of Summit, a proud member of the Salerno Duane Auto Group! As you can easily see from our testimonials and reviews, we offer superior sales and service for our valued customers. We are committed to serving our friends and customers and thank you upfront for your interest! This Ford franchise has been serving the Summit Area for over 3 decades and the Salerno Duane Auto Group has a well-earned reputation for Customer Service Satisfaction throughout Northern New Jersey since 1972. We hope you will join our ever growing family of Completely Satisfied Clients! We believe an educated consumer is truly our best customer and that everyone deserves to have their time and needs respected, which is why everyone who visits our store leaves with a full-disclosure quote in writing breaking down everything separately! From our Hometown Buying Experience and Top Rated Service Department to the fact that we very well may be the last Ford Dealer to still offer True FREE LIFETIME LOANER VEHICLES for every/any service visit. We invite you to visit our Summit Showroom to see why you should choose Salerno Duane Ford of Summit for your next vehicle as the folks who left these reviews did.
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245 Broad St

Summit, NJ

07901

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Showing 958 reviews

March 21, 2023

Great experience with Salerno Duane. They got me into a new vehicle very quickly without the need to spend extra time haggling with prices. More

by JUSTINMCKOWN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Phil Diamant, Steven Sosunov, Jimmy Sosunov
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March 15, 2023

Salerno Duane is a very professional operation. Everyone is pleasant and concerned with customer satisfaction. In this day and age, you don't see that as a priority so much anymore. I will defin More

by DKOWALSKY2614
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank Baccaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sal Zebardast, Phil Diamant
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Mar 20, 2023 -

Salerno Duane Ford responded

Thank you for your kind words and your review! Customer service is very important to us, and its truly a pleasure working with customers like yourself. Have a great day!

February 28, 2023

I don't do this but you won't leave me alone untill i right something so theres your 15 words More

by PAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Hanlein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 27, 2023

Recall service was not done at 5pm although I drop off the car at 8:45am More

by NICOLASMEILHAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
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Feb 27, 2023 -

Salerno Duane Ford responded

Very sorry to see you were not happy with your experience. We value our customers and their trust in us is very important to me. Please feel free to reach out to me to discuss further if needed. I would be happy to discuss the situation and any services to your vehicle. Thank you so much for your business and your time. Rich Hoffman, Service Director, Service Director, Ext: 3112

February 24, 2023

We appreciated you sticking to your word. issue, 1 key FOB not working only thing. More

by powers1094
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Boris Aguirre- did very well, Sal Zebardast
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February 17, 2023

Wonderful sales experience. Would recommend to anyone looking to purchase a new or used car More

by lyndon06
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Hanlein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Geo Salvador, Sal Zebardast, Franklin Reynoso, Jimmy Sosunov
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Feb 17, 2023 -

Salerno Duane Ford responded

Thank you for your business and for sharing your experience! Truly appreciate it. :)

February 15, 2023

My Experience with the entire team at this dealership is the worst I have ever had to deal with. Untruthful, Incompetent, Hidden charges, Bate and switch!!! If it was not that I need this truck for my busi More

by OBIEFD16
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Phil Diamant, Cory Taylor, Steven Sosunov
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Feb 15, 2023 -

Salerno Duane Ford responded

Very sorry to hear that you were not happy with your experience. We would never want a customer to leave our dealership feeling that way, so please feel free to reach out to me when time allows to discuss. Thank you again for your feedback and your time. Jimmy Sosunov, 908-277-6700 ext 3314 

February 11, 2023

Took me a year and a half for a car to come in. Dealer mis ordered it and said they followed up with ford when they did not. Total mess. More

by jason@integratedtechsolutions
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Frank Baccaro
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sal Zebardast, Steven Sosunov
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Feb 13, 2023 -

Salerno Duane Ford responded

Our sincerest apologies that you were not happy with your experience! Customer service is extremely important to us so we appreciate your feedback. Would love the opportunity to speak with you further on this. Please contact me when time allows. Thank you again for your feedback and your time. Jimmy Sosunov, 908-277-6700 ext 3314 

February 10, 2023

I have been trying to get my heat fixed for 1 years and it still isn’t after a number of time being at the dealer and a lot of money. More

by dj20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Heather Nicastro
4.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Hanlein
4.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Howard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 13, 2023 -

Salerno Duane Ford responded

Sincerest apologies that you left our service center feeling that way. We value our customers and their trust in us is very important to me. Please feel free to reach out to me to discuss further if needed. I would be happy to discuss the situation and any services to your vehicle. Thank you so much for your business and your time. Rich Hoffman, Service Director, Service Director, Ext: 3112

January 31, 2023

E b we Ryan you bb s y j v h n r h u g More

by GETBY77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
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