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Salerno Duane Ford
Summit, NJ
961 Reviews
Welcome to Salerno Duane Ford of Summit, a proud member of the Salerno Duane Auto Group!
As you can easily see from our testimonials and reviews, we offer superior sales and service for our valued customers. We are committed to serving our friends and customers and thank you upfront for your interest!
This Ford franchise has been serving the Summit Area for over 3 decades and the Salerno Duane Auto Group has a well-earned reputation for Customer Service Satisfaction throughout Northern New Jersey since 1972. We hope you will join our ever growing family of Completely Satisfied Clients!
We believe an educated consumer is truly our best customer and that everyone deserves to have their time and needs respected, which is why everyone who visits our store leaves with a full-disclosure quote in writing breaking down everything separately!
From our Hometown Buying Experience and Top Rated Service Department to the fact that we very well may be the last Ford Dealer to still offer True FREE LIFETIME LOANER VEHICLES for every/any service visit. We invite you to visit our Summit Showroom to see why you should choose Salerno Duane Ford of Summit for your next vehicle as the folks who left these reviews did.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 961 reviews
February 11, 2023
Took me a year and a half for a car to come in. Dealer mis ordered it and said they followed up with ford when they did not. Total mess. Dealer mis ordered it and said they followed up with ford when they did not. Total mess. More
by jason@integratedtechsolutions
Verified Customer
February 10, 2023
I have been trying to get my heat fixed for 1 years and it still isn’t after a number of time being at the dealer and a lot of money. it still isn’t after a number of time being at the dealer and a lot of money. More
by dj20
January 28, 2023
We had a wonderful experience with Salerno Duane Ford Service Dept. Carrie was super knowledgeable and an absolute pleasure to deal with. We had a horrific experience with Liccardi Ford/Lincoln Service Service Dept. Carrie was super knowledgeable and an absolute pleasure to deal with. We had a horrific experience with Liccardi Ford/Lincoln Service Dept. previously, and we are thrilled with the kind accommodations offered by Salerno Duane. More
by TandD
Employees Worked With
January 27, 2023
Heather was extremely helpful and accommodating. Truck was repaired in a reasonable amount of time. Truck was repaired in a reasonable amount of time. More
by Michael.pate.cefm
Employees Worked With
January 26, 2023
Great sales people and the finance dept. was very courteous and helpful. Salerno Duane will always be my first stop. was very courteous and helpful. Salerno Duane will always be my first stop. More
by bud.dyer
Employees Worked With
Other Employees :
Alex in finance, Sal Zebardast, Phil Diamant, Franklin Reynoso, Cory Taylor, Steven Sosunov
January 25, 2023
January 19, 2023
Prior experiences with the service area have been fine but have been trying to contact them for five days with no response. My car supposedly was repaired on January 11 but the repair was ineffective . I but have been trying to contact them for five days with no response. My car supposedly was repaired on January 11 but the repair was ineffective . I have the same problem again. Despite leaving several messages I’ve received no callback and no one answers the phone . Extremely frustrating! More
by DIMERTOX
December 11, 2022
Wonderful staff and service experience. Would definitely come back for all my cars service needs! Would definitely come back for all my cars service needs! More
by LSBABBS
December 07, 2022
Overall experience was very good. They made the process very easy and we were very happy with the truck we purchased. They made the process very easy and we were very happy with the truck we purchased. More
by IANCPERRY19
