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Salerno Duane Ford
Summit, NJ
1,076 Reviews
Welcome to Salerno Duane Ford of Summit, a proud member of the Salerno Duane Auto Group!
As you can easily see from our testimonials and reviews, we offer superior sales and service for our valued customers. We are committed to serving our friends and customers and thank you upfront for your interest!
This Ford franchise has been serving the Summit Area for over 3 decades and the Salerno Duane Auto Group has a well-earned reputation for Customer Service Satisfaction throughout Northern New Jersey since 1972. We hope you will join our ever growing family of Completely Satisfied Clients!
We believe an educated consumer is truly our best customer and that everyone deserves to have their time and needs respected, which is why everyone who visits our store leaves with a full-disclosure quote in writing breaking down everything separately!
From our Hometown Buying Experience and Top Rated Service Department to the fact that we very well may be the last Ford Dealer to still offer True FREE LIFETIME LOANER VEHICLES for every/any service visit. We invite you to visit our Summit Showroom to see why you should choose Salerno Duane Ford of Summit for your next vehicle as the folks who left these reviews did.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,076 reviews
August 21, 2026
Pick up and drop off was seamless. This is a very convenient option for having your vehicle serviced. This is a very convenient option for having your vehicle serviced. More
by VKALRO
Verified Customer
August 20, 2026
There was clear and consistent communication, verification of services covered plus additional recommended services and costs. I will definitely return if my vehicle requires further service! verification of services covered plus additional recommended services and costs. I will definitely return if my vehicle requires further service! More
by maurapietrowski
August 19, 2026
Fantastic service experience as well as fantastic communication. They turned my car around quicker than expected and it was done right the first time :)) communication. They turned my car around quicker than expected and it was done right the first time :)) More
by patrick675lt
Employees Worked With
August 19, 2026
They got things done quickly for us and made the process easy. We appreciated it easy. We appreciated it More
by drglatt
Employees Worked With
August 13, 2026
I love this dealership I highly recommend anyone to come purchase a vehicle here the people are very helpful and very professional they get 5 stars they are exceptional . purchase a vehicle here the people are very helpful and very professional they get 5 stars they are exceptional . More
by SHERMIRAN77
August 12, 2026
Excellent communication and service experience from the appointment call to the assessment, to the completion of the work. appointment call to the assessment, to the completion of the work. More
by Neal C
Employees Worked With
August 11, 2026
I cannot express how welcoming the staff at Salerno Duane Ford are. I have taken my Maverick in for all service needs. The work is done well, but the people are just amazing. You are welcomed with a smile, t Ford are. I have taken my Maverick in for all service needs. The work is done well, but the people are just amazing. You are welcomed with a smile, they review and set expectations for the work to be done and provide an estimated timeline for completion. I have never waited more than a few hours. When they call when the car is ready your keys and the summary are ready to go. There is nothing complicated about the process and I could not be more grateful. They have reset my expectations for servicing my car. More
by MaverickLuke
Employees Worked With
August 06, 2026
Carrie Howard is the absolute best Service Representative I have ever dealt with in my life. She makes the impossible, possible! Her Father’s knowledge of Customer care, Support and Dedication has been ingra I have ever dealt with in my life. She makes the impossible, possible! Her Father’s knowledge of Customer care, Support and Dedication has been ingrained into his daughter, which makes this Dealer’s Service Department among the BEST there is! Well Done Salerno! Outstanding performance and excellent Service! More
by N2FVV
Employees Worked With
Other Employees :
Lou
August 04, 2026
The Staff are always pleasant and very helpful and accommodating. The AI call screening could use some work, way too complicated to get a human in the phone. accommodating. The AI call screening could use some work, way too complicated to get a human in the phone. More
by wendy.ivan
July 31, 2026
Carrie is amazing at the service desk as did the technician that worked on BroncoSport technician that worked on BroncoSport More
by shawn.heron
Employees Worked With
