Sam Pack's Five Star Ford Carrollton

Great salespeople I saw a used Chevy truck on their website that I was interested in, and while I was looking at it online, Melanie Lucero, logged in and started asking I saw a used Chevy truck on their website that I was interested in, and while I was looking at it online, Melanie Lucero, logged in and started asking if there was anything she could do to help me. After talking to her, I ended up going to the dealership and met with her. She was very polite and showed me the vehicle I was inquiring about. After test driving the vehicle, she was very helpful in getting me the price I was wanting to pay, and help get me the finances I needed. I was very satisfied with all the transaction and help I received at this dealership. More

Another great car buying experience! David Keen and the whole staff at 5 Star, especially Kevin Cunningham are the best. Every part of buying, financing, and maintaining my Ford is arrang David Keen and the whole staff at 5 Star, especially Kevin Cunningham are the best. Every part of buying, financing, and maintaining my Ford is arranged to be convenient and fair to me. I have bought over 25 cars from David Keen over the last 22 years, and Kevin has always been my service advisor-great job! More

Great Auto buying experience from beginning to end We visited 5 dealerships in our search for a car. We've done the car search many many times and usually resign ourselves to encountering the prevalen We visited 5 dealerships in our search for a car. We've done the car search many many times and usually resign ourselves to encountering the prevalent lack of professionalism and the "pushiness". Our solution? We either walk out or we ask for a ridiculous price on the car we are looking at (essentially the dealer will pay for the bad experience with a huge markdown) and the dealership will show us the door... which is where we wanted to go in the first place :-) We encountered 2 good dealerships... one was pretty good and the other was excellent. The "excellent" was Sam Pack's Ford of Carrollton. Jose greeted us and immediately turned our search into his search. The focus was to find the "right" auto... no matter how many we had to look at. I think I was ready to settle and end the search because I was tired, but Jose was ready to turn it in to an all day affair, if need be, in order to find the right automobile for us and I really appreciate that. That's hard to find. I also appreciate the transparency when it came to the price. They didn't ask me what I wanted my payment to be and they didn't start haggling with a piece of paper containing payment figures that resemble my mortgage payments. They showed me the price of the car with rebates applied and shaved down to something reasonable... go figure! Then we could talk about how we wanted to pay for it... tradein/downpayment/financing... what a concept. All in all it was a great experience. The free hotdogs and chips didn't hurt either (Memorial day treats). I want to thank Jose and Justin for all their help. Keep up the great work! --patrick f More

Excellent My best car buying experience. I was able to apply for financing online and requested the specific car that I wanted. The same day after 1-2 calls to My best car buying experience. I was able to apply for financing online and requested the specific car that I wanted. The same day after 1-2 calls to confirm other information I was approved, and everything was I. Order to make my purchase. The next day I walked into the dealership right to the finance office, signed all paperwork and was handed the keys in less than 30 minutes. Excellent experience, great customer service and superb convenience. More

Another happy purchase! I purchased a vehicle from Brandon Carr back in November last year and was so very pleased with the way he handled my whole experience that I chose to I purchased a vehicle from Brandon Carr back in November last year and was so very pleased with the way he handled my whole experience that I chose to go back and ask for him recently when my husband needed a car. Once again, he made our experience a great one! My little Toyota Rav4 that I purchased last year is still doing very well and the Chrysler 200 we just purchased for my husband, drives like a dream! Thank you Brandon, for not being the "typical" car salesman! I will be back at the end of the year to purchase my new car from Brandon! More

Best ever experience! Bought a new 2015 F-150 and Melanie Lucero and Dennis White are the best. The F&I rep did a great job also! Do not hesitate to deal with these two g Bought a new 2015 F-150 and Melanie Lucero and Dennis White are the best. The F&I rep did a great job also! Do not hesitate to deal with these two great people!! This is the fifth F-150 and the 12 vehicle I have bought from Dennis. Been buying there for the whole family since 1996. More

Great service! We needed a truck and had a trade in, my husband dealt with Melanie Lucero and not only did she help us get a good deal but was also quick and efficie We needed a truck and had a trade in, my husband dealt with Melanie Lucero and not only did she help us get a good deal but was also quick and efficient! We were there less than an hour! We are very pleased with Sam Packs Five Star Ford and have used them quite a bit over the years and are always satisfied with their customer service and overall performance! More

Great customer experience I chatted online & came into the dealership. I'm glad I did. I haven't bought a car in a long time & it didn't take all day. I got to the dealership a I chatted online & came into the dealership. I'm glad I did. I haven't bought a car in a long time & it didn't take all day. I got to the dealership at 6pm & walked out at 8pm. I would recommend Sam Pack ford if you are looking. More

Third car purchase from Five Star in Carrollton Splendid service again from Melanie Lucero and Brandon Carr! The Fusion(hybrid) SE model we test drove had features we did not want (making for highe Splendid service again from Melanie Lucero and Brandon Carr! The Fusion(hybrid) SE model we test drove had features we did not want (making for higher price we did not want either). While on our drive our sales folks found a Fusion(hybrid) S in the same color that we could refit with a leather seat option (the one higher end feature we did want). Perfect custom made solution to meet all of our criteria: options and price. More

Quick and Easy I new what truck I was looking for and found it on the Internet at FiveStar. Melanie came up on the chat line and answered a few questions. Within abo I new what truck I was looking for and found it on the Internet at FiveStar. Melanie came up on the chat line and answered a few questions. Within about thirty minutes we had a deal working and credit approved. I live about 200 miles away in Austin so it was super convenient to get everything done on line. Melanie had all the paperwork ready and the truck was detailed when I came to pick it up. I was in and out and headed back to Austin faster than you can whistle Dixie ! Great job everyone!!! More