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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,672 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,672 reviews
October 24, 2015
I WILL BE BACK My sales consultant was Jared Wingard and he was 3 steps in front of me during this whole sales process. I didn't need to tall Jared what price range My sales consultant was Jared Wingard and he was 3 steps in front of me during this whole sales process. I didn't need to tall Jared what price range I wanted to be in but one time! I only had to tell Jared I wanted "more options" but one time! Jared went to the back office and came back out and offered me the Titanium model in my price range, no back and forth.. I was so greatfull my 19 year old daughter purchased her first car while we were there. I have purchased somewhere in the neiborhood of 10+ vehicles is the past 15 years between me, my wife and 3 daughters. And the last two we brought home yesterday were both leases, so I WILL BE BACK in a few years.... Thank you Jared! More
by ssgdavidson
Employees Worked With
October 24, 2015
Car shopping online We were checking online and requested for information on Ford vehicle. Mr. Pinegar, Internet Manager made us clear about Fords value and costs. We rec We were checking online and requested for information on Ford vehicle. Mr. Pinegar, Internet Manager made us clear about Fords value and costs. We recommend come and see for your Ford or other vehicles. S Basyal More
by Basyals
Employees Worked With
Sean Pinegar
October 24, 2015
My new bronze fire Came to ford, for a service on my truck. Took the time to walk with Makena through the lot. We took a test drive, and next thing I know I'm trading my Came to ford, for a service on my truck. Took the time to walk with Makena through the lot. We took a test drive, and next thing I know I'm trading my truck for a new 2015F150. I leaving now and I want to say I got the truck because it's nice or maybe because the service was nice. Either way I'm leaving a happy customer thanks to Makenna More
by Frankgro26
October 23, 2015
Great sales manager Sean Pinegar assisted me with my purchase. He was upfront with information, extremely responsive to my questions and super efficient prepping my inter Sean Pinegar assisted me with my purchase. He was upfront with information, extremely responsive to my questions and super efficient prepping my internet purchase so that my time at the dealership was not wasted. These guys know how to sell cars the right way. More
by New to Ford
Employees Worked With
Sean Pinegar
October 23, 2015
Excellent Customer Service Sean Pinegar assisted with my purchase of a gmc terrain. He was willing to work with me and meet my needs in pricing and payments. He went above and Sean Pinegar assisted with my purchase of a gmc terrain. He was willing to work with me and meet my needs in pricing and payments. He went above and beyond to make sure everything was taken care of . I was thoroughly impressed with his customer service. I highly recommend Sean and his team. This was one of the best car buying experiences I have ever had. Thank you Sean! More
by snschro
Employees Worked With
Brandon Matthews, Sean Pinegar
October 22, 2015
The Extra Mile I have used Garrett for several years for my service. When I had new tires and rim put on my Ford Edge, I had a rather unusual request. I wanted to se I have used Garrett for several years for my service. When I had new tires and rim put on my Ford Edge, I had a rather unusual request. I wanted to see if the mechanic could trace the rim on the cardboard the rim came in so I could cut out and use to cover my rims when I polish tires to keep the spray from getting on rims. He did, and the repair guy even put a metal handle on it! Outstanding going the extra mile to satisfy a customer. More
by Ed D
Employees Worked With
October 21, 2015
Smooth Process The salesperson, Stanford, did a great job. He made it quick and painless. Then we went to the finance person, Michael, and he was great too. They bot The salesperson, Stanford, did a great job. He made it quick and painless. Then we went to the finance person, Michael, and he was great too. They both made this a very easy process. More
by Anna
October 19, 2015
Helpful When I couldn't get what I wanted she went above and beyond to find something else I liked even better without being pushy or your typical salesperson When I couldn't get what I wanted she went above and beyond to find something else I liked even better without being pushy or your typical salesperson. More
by Chandler
October 17, 2015
Good experience Melanie helped me get the vehicle I needed: went thru the complete ordering process. Was a pleasure to deal with. Found out the answers to all my q Melanie helped me get the vehicle I needed: went thru the complete ordering process. Was a pleasure to deal with. Found out the answers to all my questions and concerns. More
by Don
October 14, 2015
Electrical problem 2013 F150 Vince did a great job helping to get our truck repaired. He kept us informed of what was being done on our truck at all times. The truck runs great no Vince did a great job helping to get our truck repaired. He kept us informed of what was being done on our truck at all times. The truck runs great now! More
by LarryP
Employees Worked With
