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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,852 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,852 reviews
October 19, 2026
Marlet Laffon went above and beyond to help me multiple time with my new vehicle controls. She is very professional and knowledgeable and is a valuable asset to this dealership. She helped several times w time with my new vehicle controls. She is very professional and knowledgeable and is a valuable asset to this dealership. She helped several times when nobody else could. More
by mike.keenom
October 17, 2026
The most pleasant and easy car buying experience. Hermon was the best sale guy!! We didn't feel pressured at all, was up front and straight forward with everything. Made our son first car buying ex Hermon was the best sale guy!! We didn't feel pressured at all, was up front and straight forward with everything. Made our son first car buying experience fun! More
by annamhodges422
Employees Worked With
October 16, 2026
Iliana Davila was amazing throughout the whole process getting the vehicle, same with Luis Gonzales from financing FIVE STARS customer service for both, If you interested in getting a vehicle from this de getting the vehicle, same with Luis Gonzales from financing FIVE STARS customer service for both, If you interested in getting a vehicle from this dealership talk to Iliana she is the sales person to go to, she is really nice. My only dissatisfaction with this purchase and the dealership was the vehicle price, way overpriced for a 2024 vehicle that had + 70K miles and a warranty almost expired, but that's on me for not bringing someone to tell me to walk away from a bad deal. Now that I think about it, with an extra $5K I could have gotten my self a brand new one with zero miles and and a full warranty, Live and Learn (Smiling and crying emoji) More
by Luis Sanchez
Employees Worked With
Other Employees :
Luis Gonzalez (Finance Dept) "Great guy, very friendly, FIVE STARS service"
October 13, 2026
This was the first time I’ve bought a car and genuinely felt like I wasn’t being taken advantage of. Our sales rep, Danny, and finance rep, Lewis, were both incredibly patient and happy to answer any quest felt like I wasn’t being taken advantage of. Our sales rep, Danny, and finance rep, Lewis, were both incredibly patient and happy to answer any questions I had until I felt completely comfortable with the entire process. I was also very happy with the trade-in value they gave us for our car. Overall, it was a great experience, and I would definitely recommend them! More
by g.pappas12
Employees Worked With
October 10, 2026
Mekhail was very helpful and took his time explaining things to me and took the time to fight for my approval. things to me and took the time to fight for my approval. More
by Joshiah.how
October 09, 2026
Outstanding overall service and true personal attention. They make you feel immediately at home and sincerely value your preferences, choices, and time. They go the extra mile to ensure your happiness, and They make you feel immediately at home and sincerely value your preferences, choices, and time. They go the extra mile to ensure your happiness, and the entire process feels simple and genuine. This is my second purchase from 5 Star Ford Carrollton and I will continue to recommend them to family and friends. Matt was kind, attentive, and superb from start to finish- so communicative and quick to respond. Benny was meticulous, efficient, and incredibly nice. Truly an exceptional experience. More
by tiffanyann
October 08, 2026
The moment we walk in until we walk out couldn’t be any better. We have had excellent service! better. We have had excellent service! More
by CC
Employees Worked With
October 08, 2026
Excellent in every aspect great customer service extremely very friendly a well trained staff. Excellent, in every way. The dealership is extremely well kept great amenities. Everything is unbelieva extremely very friendly a well trained staff. Excellent, in every way. The dealership is extremely well kept great amenities. Everything is unbelievably clean. More
by Charles Harransky
