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Sam Pack's Five Star Ford Carrollton

Carrollton, TX

4.8
1,801 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since. These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership. Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year. Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions. The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award. Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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1635 S Interstate 35E

Carrollton, TX

75006

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Showing 1,801 reviews

August 22, 2026

It was a great and simple transaction, Matt Labine was quick, professional, and easy to work with on my purchase. More

by cdcrow74
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Labine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2026 -

Sam Pack's Five Star Ford Carrollton responded

Cdcrow74, Simple and smooth transactions are our specialty! Thanks so much for the awesome review. Matt LaBine is a true pro, and we’ll be sure to pass along your kind words to him. Be sure to stop by Five Star Ford Carrollton or call 972-242-6415 for vehicle advice. Congratulations! Best regards, Trey Russell, General Manager

August 21, 2026

Marlet was wonderful. From making sure I enjoyed the vehicle I ended up purchasing but also with others I test drove. Omar was also fantastic with making sure I stayed i More

by Matthew.mays222
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Employees Worked With
Marlet Laffon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2026 -

Sam Pack's Five Star Ford Carrollton responded

Matthew, Teamwork makes the dream work! Thank you for giving Marlet and Omar such great feedback. Finding the perfect vehicle while strictly respecting your budget is always our top priority, and we’re so glad our staff made the process seamless for you at Five Star Ford Carrollton. When you need our vehicle advice, please call 972-242-6415. Best regards, Trey Russell, General Manager

August 21, 2026

My salesman, Frank was amazing, this is the second truck I bought off him and I wouldn’t go anywhere else. The ease of purchase, the service and attention is like shopping a luxury dealership. Thank you. More

by Todd
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Employees Worked With
Frank Goswick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2026 -

Sam Pack's Five Star Ford Carrollton responded

Thank you so much for the glowing review, Todd. Frank takes immense pride in providing hassle-free service to every client, and knowing he's earned your business for life means everything to our team at Five Star Ford Carrollton. When you need new vehicle advice, please call 972-242-6415. We want you to fully enjoy your drive time. Best regards, Trey Russell, General Manager

August 21, 2026

Hi I just would like to write this review for my sales rep Claudia she is absolutely outstanding she made sure me and my family were taken care of and very great custermer service More

by Shalondawilliams12990
Sales Price Transparency
Trade-in Experience
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Finance Experience
Recommend Dealer
Yes
Employees Worked With
Herman Bueno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Claudia Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2026 -

Sam Pack's Five Star Ford Carrollton responded

Shalonda, Taking care of our families is what it’s all about at Five Star Ford Carrollton. Thank you for the wonderful shoutout for Claudia. She is truly dedicated to making sure every customer leaves happy and well taken care of. We appreciate your business and hope to hear from you at 972-242-6415 when you have future auto needs. We appreciate you! Best regards, Trey Russell, General Manager

August 21, 2026

I can’t say enough about the incredible experience I had at Sam Pack Ford, especially working with Raj Patel and David Baldovin. From start to finish, their knowledge, experience, professionalism, and custo More

by mdoc_1997
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raj Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Baldovin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2026 -

Sam Pack's Five Star Ford Carrollton responded

Mdoc_1997, Earning your return business is the highest compliment we can receive, and we couldn't be prouder of Raj Patel and David Baldovin for delivering a true concierge-style experience at Five Star Ford Carrollton. Providing personalized service is always our goal, and knowing Raj and David went above and beyond to make you feel valued means everything. Thank you for being a loyal friend, and lets us know how we can help enjoy your new vehicle at 972-242-6415. Best regards, Trey Russell, General Manager

August 21, 2026

Had a really good experience at Sam Pack’s Five Star Ford Carrollton. Mekhail Yacoub helped me get into my new truck and made the whole process super easy. He answered all my questions, never made me feel pr More

by Qais.H
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Labine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mekhail Yacoub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2026 -

Sam Pack's Five Star Ford Carrollton responded

Qais, Thank you for taking the time to share your feedback! We are so happy to hear that Mekhail provided such a professional and knowledgeable experience during your truck purchase. Your strong recommendation for Mekhail means a lot to our Five Star Ford Carrolltonsales team. We appreciate your business and hope you love every mile in your new truck! Please stay in touch at 972-242-6415. Best regards, Trey Russell, General Manager

August 19, 2026

This is my second time purchasing at Sam Pack's Five Star Ford Carrollton and everyone there gave us excellent service. They were all very kind and helpful. You could tell their commitment to helping their c More

by Cris Rivera
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trey Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Forsee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Pisarik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandra Benvenuto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2026 -

Sam Pack's Five Star Ford Carrollton responded

Cris, Thank you so much for returning to Sam Pack's Five Star Ford Carrollton for your second vehicle purchase! We are delighted that everyone took such great care of you and took the time to truly listen to ensure you walked away with the best possible vehicle and deal for your needs. We truly appreciate your continued trust, loyalty, and kind words. Reach us for new Ford advice at 972-242-6415. Best regards, Trey Russell, General Manager

August 18, 2026

A few weeks ago, I had the great opportunity to buy my Ford Maverick, and it was one of the most enjoyable experiences. I was assisted by Mr. Herman Bueno. And honestly, I felt truly valued—he offered me More

by normilla22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mr. Herman Bueno.
Aug 19, 2026 -

Sam Pack's Five Star Ford Carrollton responded

Norma, Congratulations on your beautiful new Ford Maverick! Thank you so much for taking the time to share your experience at Five Star Ford Carrollton. We are thrilled to hear that Herman Bueno went above and beyond to secure the best discounts and financing for you. Herman’s professionalism and positive attitude truly make him a standout member of our team, and we’ll be sure to pass along your heartfelt appreciation to him. Don't hesitate to call 972-242-6415 for our knowledge. We want you to fully enjoy your Ford. Best regards, Trey Russell, General Manager

August 18, 2026

Marlet was outstanding when it came to communication and knowledge of the vehicles. She was overall the best car sales person I’ve ever worked with. Great smile and just above all amazing customer care. I w More

by necobonha8
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marlet Laffon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2026 -

Sam Pack's Five Star Ford Carrollton responded

Thank you, necobonha8, for taking the time to share this wonderful review! Marlet is focused on customer experience, and we’re so glad she made your shopping visit a good one. We'll make sure she sees your feedback, and we're excited to help you build and order your new King Ranch Edition in the near future! Please stay in touch at 972-242-6415. Congratulations! Best regards, Trey Russell, General Manager

August 18, 2026

David/Mike and Alex in finance were amazing in helping me, would come back again. More

by dgoalcn2021
Recommend Dealer
Yes
Employees Worked With
David Baldovin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2026 -

Sam Pack's Five Star Ford Carrollton responded

Thank you so much for the review, dgoalcn2021! We are thrilled to hear that David, Mike, and Alex made such a great impression while you shopped at Five Star Ford Carrollton. Knowing they took care of you and made the process smooth is always the goal. We appreciate your business and can't wait to help you enjoy your new Ford. Stay in touch at 972-242-6415. Congratulations! Best regards, Trey Russell, General Manager