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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,715 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,715 reviews
June 21, 2025
Great experience at 5 Star Ford. Salesman Joshua Greene was very helpful. Everyone e made it a quick and painless process. Highly recommend. Salesman Joshua Greene was very helpful. Everyone e made it a quick and painless process. Highly recommend. More
by jsparker1988
Employees Worked With
Joshua Greene
June 20, 2025
Josh was knowledgeable about vehicles on the lot and listened to what I wanted for my next vehicle. He kept in regular communication through the entire sales process and follow-up after the sale. listened to what I wanted for my next vehicle. He kept in regular communication through the entire sales process and follow-up after the sale. More
by Nancy W
Employees Worked With
Joshua Greene
June 07, 2025
Jared Wingard was great. He made it a painless process to buy the car I wanted. He made it a painless process to buy the car I wanted. More
by jlh_raider
Employees Worked With
June 06, 2025
I would find a different dealership to do business with. I was looking for a car for my daughter and was trying to get them to lower the price they had listed because it was above the cars.com average value I was looking for a car for my daughter and was trying to get them to lower the price they had listed because it was above the cars.com average value. I found the same year vehicle with more miles for $4500 less. When I sent the sales person, Rich Hall the information he said he would see what they could do. What they did was call the other five star ford dealership and had them raise the price of the other vehicle. These guys are crooks. Just look somewhere that doesn't operate like this. More
by Ffjason26
Employees Worked With
Rich Hall
May 01, 2025
Jared Wingard made the entire process very simple and customer-friendly. He went above and beyond. customer-friendly. He went above and beyond. More
by chadhouser
Employees Worked With
May 01, 2025
Great Place to buy a car or truck! Ask for David and you will get great customer service, follow-up and attention to all your needs. The whole place had a warm and friendly vibe! Ask for David and you will get great customer service, follow-up and attention to all your needs. The whole place had a warm and friendly vibe! More
by Jharrell
Employees Worked With
David with the Pink shirt
April 28, 2025
Danny is the man, I’ve been buying vehicles from him for a few years now and it’s always seamless. a few years now and it’s always seamless. More
by masongill1997
April 26, 2025
I had a amazing day at Sam's pack Ford over at Carrollton Texas. I got exactly the vehicle I need and love. With some amazing new add ons thanks to the great Alex from parts. And my awesome sales Karla. Who Texas. I got exactly the vehicle I need and love. With some amazing new add ons thanks to the great Alex from parts. And my awesome sales Karla. Who showed me every possible vehicle to make sure I don't make a the wrong decision. The end of the day I got a fantastic new bronco sport badlands. Thanks again I recommend for those looking for a new Ford come here. They will treat you like family. More
by Navyrob
April 18, 2025
We received a very good service and assistance from Terry when buying a pre owned car. when buying a pre owned car. More
by Alejandra Figueroa
Employees Worked With
