Sam Pack's Five Star Ford Carrollton

Great Job Really good about listening and drilling down to get our needs. Then offering options, vehicle and finance, to meet those needs. Great experience f Really good about listening and drilling down to get our needs. Then offering options, vehicle and finance, to meet those needs. Great experience for repeat, repeat, repeat customers like us! Great job Rueben, Christopher, and David! More

Excellent! Christopher Krause, Oleg Joseph and Carlos were all extremely patient with us and provided the utmost level of customer service to us during this enti Christopher Krause, Oleg Joseph and Carlos were all extremely patient with us and provided the utmost level of customer service to us during this entire process. More

Excellent Experience Justin, Miguel, and Raj, and Michael were all extremely helpful and made for an excellent customer experience. Miguel greeted me and made me feel rig Justin, Miguel, and Raj, and Michael were all extremely helpful and made for an excellent customer experience. Miguel greeted me and made me feel right at home and engaged Justin who continued to understand my needs and what was important to me. Michael made turning my lease in such an easy and painless experience. Overall, I could not have asked for a better experience. Sam Pack truly does provide superb customer experience and cares about every customer. Thank you for all of your help! More

Fast and Seemless Transaction w/Jared Wingard I reached out to the dealership regarding an F250/350 potential purchase. I had been looking at a Ram as well. I would say the number one reason I wen I reached out to the dealership regarding an F250/350 potential purchase. I had been looking at a Ram as well. I would say the number one reason I went with the Ford versus the Ram was due to the knowledge, expertise, and excellent customer service that I received from Jared Wingard. Questions were answered, process was smooth and easy. I highly recommend him as a salesman and an automotive professional. I will be purchasing my next vehicle through him as well. I also worked with Alexandra Benvenuto, Miguel Rojas, and Michael Pisarik. They all aided in an extremely easy decision to purchase the Ford, customize it as desired, and present finance options that met my goals. And the original reason for using Sam Pack's was having my company vehicles serviced at this dealership and working with Moody. All parts of this dealership are tremendous and somehow make the car buying and ownership experience a pleasure. Thank yall! More

Great service, no pressure! Chris Krause was great. He was very attentive and patient with my large family. No pressure at all during the entire process from start to finish. Chris Krause was great. He was very attentive and patient with my large family. No pressure at all during the entire process from start to finish. More

Sales Christopher Krause helped me throughout the process of buying a new vehicle. Christopher got me the best incentives and even took to the time to help Christopher Krause helped me throughout the process of buying a new vehicle. Christopher got me the best incentives and even took to the time to help me with the return of my rental. Would definitely refer anyone to Christopher. More

great place to get you car I got a new F150 at the end of the year. Overall it was a great experience and am quite happy with my purchase. they had to fix a small chip in the tr I got a new F150 at the end of the year. Overall it was a great experience and am quite happy with my purchase. they had to fix a small chip in the trucks paint, it took a couple of trips before I was happy but they made it right. More

Best Experience Ever I purchased a new Ford Edge ST on April 13, 2019 from Sam Pack's Five Star Fords because we have used this amazing dealership in the past. Our sales I purchased a new Ford Edge ST on April 13, 2019 from Sam Pack's Five Star Fords because we have used this amazing dealership in the past. Our salesman Don was with me every step of the way. Literally, he never left my side. He was patient knowledgeable and kind. The managers were just as helpful and fair. The inventory was out of this world, giving me many vehicles to choose from. I would recommend this dealership to anyone and I have!!! My vehicle is wonderful and so is the entire staff at Five Star Ford in Carrollton, Texas Thank you everyone More

They got me what I asked for This is my second purchase from Sam Pack's Five Star Ford and it was SO much better than my first experience. But then, this time I was able to tell This is my second purchase from Sam Pack's Five Star Ford and it was SO much better than my first experience. But then, this time I was able to tell the sales staff what I needed to do business. Terry Smith, Raj Patel and the finance guy all worked to get me what I wanted. Unlike three years ago (when I got my first 5 Star Ford Lease), the staff gave me a VERY thorough introduction to my new Escape. I really appreciated their effort in the 'introduction' process. I really appreciated Terry Smith, as he comes to Ford from a career background in public service. He seems to be a capable listener and not an 'over-talker'. He has NOT been in sales for 20 years, so he has an authentic approach to the sales process. I also appreciated Raj Patel's sales 'professionalism'. Raj did get me the deal that I asked for and that means a LOT. More

Very happy customer! Very pleased to have another great experience at Sam Pack Five Star Ford! From the moment I walked in the door, I was taken care of by Miguel Rojas. H Very pleased to have another great experience at Sam Pack Five Star Ford! From the moment I walked in the door, I was taken care of by Miguel Rojas. He got me the Expedition I wanted...explained everything about the vehicle to me and has helped me after the sale with service above and beyond. He's passionate and knowledgeable, and cares about taking care of us even after the purchase. I would highly recommend Miguel to anyone interested in getting a new vehicle. More