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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,675 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,675 reviews
July 27, 2024
Larry was great to work with. I couldn’t ask for a better experience. The communication and willingness to work with me was amazing. Couldn’t have asked for a smoother transition I couldn’t ask for a better experience. The communication and willingness to work with me was amazing. Couldn’t have asked for a smoother transition into my new truck. More
by Jeff McCollum
July 26, 2024
I had a great experience at Five Star Ford. Larry Mason was very helpful, kind, friendly, and understanding. He helped me get back on the road and into a new car! Larry Mason was very helpful, kind, friendly, and understanding. He helped me get back on the road and into a new car! More
by silverscorpio82
July 25, 2024
Karla Ibarra was such an amazing salesperson, I was in the market for a vehicle and she had 3 different cars lined up for me ready to go, The whole process didn’t take long at all like other dealerships u the market for a vehicle and she had 3 different cars lined up for me ready to go, The whole process didn’t take long at all like other dealerships usually do! Highly recommend buying a vehicle from this dealership and saleswoman! She will definitely be seeing me again if I’m ever looking to buy a new car! More
by ibarra.raul18
July 24, 2024
Jared and Karla were so great to work with. We had 3 trucks picked out just needed to make a final choice, They had the keys ready and let us just do a process of elimination! When my husband We had 3 trucks picked out just needed to make a final choice, They had the keys ready and let us just do a process of elimination! When my husband and I finally let our kids pick. The final process was so clear and quick. We will definitely be using Jared and Karla in the future for any vehicle we decide to add. Highly recommend this outstanding dealership to anyone looking for a vehicle. Thank you again! More
by TCR Ranch
July 24, 2024
Karla was prompt and accommodating in helping with my new vehicle. I would recommend her for any future purchases of new vehicles. She was quick to return my calls and answer any questions I had. vehicle. I would recommend her for any future purchases of new vehicles. She was quick to return my calls and answer any questions I had. More
by John Rauschuber
Employees Worked With
July 24, 2024
My experience was great! Karla was my sales person and she was very helpful and attentive. I highly recommend purchasing a car from here and asking for Karla! Karla was my sales person and she was very helpful and attentive. I highly recommend purchasing a car from here and asking for Karla! More
by Silviacelestino2016
Employees Worked With
July 23, 2024
Great welcome and took care of me in a short time. Walked the lot choose two F150’s to compare. Made the decision and Richard executed! Walked the lot choose two F150’s to compare. Made the decision and Richard executed! More
by BGJ
July 19, 2024
Great experience every time we buy a car from David Baldovin and Rueben Krause! They are the best! Good inventory! No pressure to do or get anything you don’t want! We will never go anywhere else to bu Baldovin and Rueben Krause! They are the best! Good inventory! No pressure to do or get anything you don’t want! We will never go anywhere else to buy a car! More
by cherec16
July 18, 2024
Very pleasant experience. Would highly recommend Maddie! She was very helpful and not pushy at all! Would highly recommend Maddie! She was very helpful and not pushy at all! More
by GoFrogs
Employees Worked With
