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Sam Pack's Five Star Ford Carrollton

Carrollton, TX

4.8
1,568 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since. These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership. Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year. Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions. The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award. Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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1635 S Interstate 35E

Carrollton, TX

75006

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Showing 1,568 reviews

May 17, 2017

Great experience, did not take up too much time. If you want great service, visit Grand Wahlquist at Sam Pack's Ford in Carrollton. After looking around the lot one day, I got to talking about what More

by Kyle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Matthews, Grant Wahlquist
May 18, 2017 -

Sam Pack's Five Star Ford Carrollton responded

Thanks for your feedback Kyle. We appreciate the customer service relationship you developed with Grant and will certainly pass along your positive comments. You are a valued customer at Five Star Ford Carrollton. Congratulations on your purchase and please call us anytime with any vehicle concerns you have. Thank you, Trey Russell, GM, 972-242-6415.

May 15, 2017

Lindsay Bass My experience with five star ford in Carrollton was awesome, Lindsay was super helpful and very honest, I will definitely recommend this dealership to More

by Mirka Cappello-Ogle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alexandra Benvenuto
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lindsay Bass
May 16, 2017 -

Sam Pack's Five Star Ford Carrollton responded

Thanks for your feedback Mirka. We appreciate your comments regarding the customer service you received from Lindsey and will certainly pass them along. We value your business at Five Star Ford Carrollton and are delighted that you found the vehicle that was best for you. Please call us anytime with any questions or concerns you may have. Congratulations and thank you, Trey Russell, GM, 972-242-6415.

May 15, 2017

Excellent experience with Sam Pack The sales persons and sales manager took their time to show me all the options available to me. They were friendly and made me feel very comfortable w More

by W.B.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Reuben Krause
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donald Davis, Brent Estepa
May 15, 2017 -

Sam Pack's Five Star Ford Carrollton responded

Thank you for choosing Five Star Ford Carrollton, W.B. It is great to hear you had a seamless shopping experience and we love your recognition for our team. Please let us know if we can be of further assistance. Congratulations on your new Ford, RJ Rebolloso. 972-242-6415.

May 15, 2017

purchased an Escape Went to 5 Star to look at Escapes. Jess was very helpful and very knowledgeable on the operation and technology. Didn't use high pressure and made you More

by paulswadek@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jess Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2017 -

Sam Pack's Five Star Ford Carrollton responded

Thank you for your review comments. We appreciate your feedback regarding the customer service you received from Jess Smith and will certainly pass them along. We value your business at Five Star Ford Carrollton. Please call us anytime regarding any car needs or concerns you may have. Thank you, Trey Russell, GM, 972-242-6415.

May 15, 2017

Outstanding Car Buying Experience. Thanks to Melanie and the rest of The Sam Pack staff for making it happen for me. I will definitely be back to purchase another vehicle as well as ref More

by Ricky brown Jr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melanie Lucero
May 15, 2017 -

Sam Pack's Five Star Ford Carrollton responded

We love hearing Melanie Lucero was able to help you into a new vehicle, Mr. Brown. Your business and referrals are truly appreciated. If we can help with your car maintenance or any vehicle questions, please let us know. Congratulations, RJ Rebolloso 972-242-6415.

May 14, 2017

Jeff flaishans Jeff was great. He guided us around the lot and was concerned about our time and comfort. When we couldn't find a car he found it at another dealer More

by 12345
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Munden, Jeff (Flash) Flaishans
May 15, 2017 -

Sam Pack's Five Star Ford Carrollton responded

Congratulations on your new Ford, 12345. This recognition of Jeff Flaishans is very much appreciated. We look forward to assisting you with your wife's vehicle purchase. Thank you, RJ Rebolloso. 972-242-6415

May 13, 2017

One Year Later May marks the first anniversary of purchasing my 2016 F-150 and I absolutely love it. Michael Krantz talked to me after I asked for a recommendation More

by Thunder5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Krantz
May 15, 2017 -

Sam Pack's Five Star Ford Carrollton responded

Happy Anniversary to you and your truck, Thunder5. We appreciate your business and more so appreciate your service to our nation. Many thanks, RJ Rebolloso. 972-242-6415,

May 12, 2017

5 Stars Everyone at the dealership was very helpful and seems concerned if I was unattended. They helped me get a great deal on a new F150 Truck. More

by gregcarreon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brent Estepa
May 15, 2017 -

Sam Pack's Five Star Ford Carrollton responded

Congratulations on your purchase of the #1 Truck in America, Greg! We loved working with you. If we can be of further help, please let us know. Thanks, RJ Rebolloso 972-446-2415.

May 12, 2017

Melanie and Sean did an awesome job! Melanie did a great job in answering all of our questions and helping us find "the car" for Diane. It was the best car buying experience I have ever More

by Gordk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melanie Lucero, Sean Pinegar
May 15, 2017 -

Sam Pack's Five Star Ford Carrollton responded

We appreciate your feedback and your visit, Mr. and Mrs. Kruppert. It is great to hear Melanie, Sean and the team made your truck purchase pleasing. If we can be of further help, please let us know. Congratulation, RJ Rebolloso. 972-242-6415.

May 11, 2017

Awsome dealership !! I was looking for newer vehicle, I started communication with very nice gentlemen his name Michael Krantz, very helpful and nice guy,he went out of hi More

by Jonnybegood37
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Krantz
May 12, 2017 -

Sam Pack's Five Star Ford Carrollton responded

Thanks for your review feedback. We appreciate the comments regarding the customer service you received from Michael Krantz and will pass them along to him. You are a valued customer to us at Five Star Ford Carrollton. Please call on us anytime with any car questions or concerns you may have. Thank you, Trey Russell, GM, 972-242-6415.

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