Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,675 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,675 reviews
June 28, 2017
Extremely personable and trustworthy The entire time we were shopping, visiting, and eventually purchasing our vehicle, Kaleb Willis was extremely polite and a genuine joy to be around. The entire time we were shopping, visiting, and eventually purchasing our vehicle, Kaleb Willis was extremely polite and a genuine joy to be around. We felt like we were given the best possible care and service. I recommend Sam Pack Five Star Ford of Carrollton and look forward to dealing with them again. Great experience! More
by dwolski
Employees Worked With
Mike May, David Barragan, Kaleb Willis
June 27, 2017
Awesome First time doing business with Five Star Ford. Loved working with Michael! He took care of us all along the process. One the best car buying experienc First time doing business with Five Star Ford. Loved working with Michael! He took care of us all along the process. One the best car buying experiences ever. Thanks Michael! More
by Fordster
June 24, 2017
Great Experience We went into 5 Star Ford to buy a truck and left the same day with a beautiful truck and got an even better deal! Flash and Chandler were great! There We went into 5 Star Ford to buy a truck and left the same day with a beautiful truck and got an even better deal! Flash and Chandler were great! There was no pressure to buy and everyone was very accommodating! More
by NAC53
Employees Worked With
Chandler Center, Jeff (Flash) Flaishans
June 24, 2017
"Amazing, Outstanding, Very Helpful Sales Team" I had an amazing experience at Sam Pack Ford in Carrollton, TX. Your sales team, Jose Garcia, Alan Reynolds, and Jeff "Flash" Flaishans are amazing! I had an amazing experience at Sam Pack Ford in Carrollton, TX. Your sales team, Jose Garcia, Alan Reynolds, and Jeff "Flash" Flaishans are amazing! From the first day that I walked into your store on June 9th to test drive one of your Ford Focuses to the day that I purchased the 2017 Ford Escape on June 18th, the customer service these gentlemen showed me was outstanding! I didn't have to haggle with them on the price of either of the vehicles. I had the monthly payment amounts within 15-20 minutes. That is one thing I don't like about other dealerships. You go in and test drive vehicles and 3 hours later you come out with one. I told Jose right up front that's not what I wanted to do and he didn't do that at all. They were all extremely helpful. I would definitely recommend your store and your team to all of my friends and family! More
by Julesl417
June 22, 2017
Jeff was very courteous easy to talk very informative. My experience with Jeff was very pleasant, if I was not sure of anything his explanations were detail and I did not have to second guess anything. J My experience with Jeff was very pleasant, if I was not sure of anything his explanations were detail and I did not have to second guess anything. Jeff has a friendly and caring disposition that will put you at ease.- Thank you Tina Montgomery More
by Greg1953
Employees Worked With
Jeff (Flash) Flaishans
June 22, 2017
Great experience! Grant W. was more than helpful in helping us find the vehicle we were looking for. He made sure the vehicle that we wanted was delivered. The entire e Grant W. was more than helpful in helping us find the vehicle we were looking for. He made sure the vehicle that we wanted was delivered. The entire experience was pleasant. More
by Perla P
June 21, 2017
New Truck Purchased a new truck. Worked with Kaleb and Rueben. They found the exact truck I wanted. Everything was a breeze and would highly recommend this deal Purchased a new truck. Worked with Kaleb and Rueben. They found the exact truck I wanted. Everything was a breeze and would highly recommend this dealership. More
by Clifton023
June 18, 2017
Amazing Mr. Munden and Mr.Flash were both amazing on helping me purchase my first car! My mom and I were both able to walk out with brand new fords!!!! I will Mr. Munden and Mr.Flash were both amazing on helping me purchase my first car! My mom and I were both able to walk out with brand new fords!!!! I will definitely be going back to them in the future! If you are looking for a car I definitely recommend these two they had great customer service and made my car experience so much fun!!!!! More
by Laurrin24
Employees Worked With
Mike Munden, Jeff (Flash) Flaishans
June 16, 2017
Great group of people We just bought the wife her new Escape for her birthday and to replace the one we lost in an accident. This was the fourth vehicle we have bought from We just bought the wife her new Escape for her birthday and to replace the one we lost in an accident. This was the fourth vehicle we have bought from Michael @ 5 Star Ford and everyone was a smooth purchase More
by RPBrown
Employees Worked With
Michael Krantz, Brandon Matthews
June 14, 2017
Great Service We are very happy Justin gave us an amazing service and price. Thank you Justin McCartoll and Donald the Sales Reresentative was patient and took car We are very happy Justin gave us an amazing service and price. Thank you Justin McCartoll and Donald the Sales Reresentative was patient and took care of us More
by narvelo
Employees Worked With
