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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,672 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,672 reviews
June 13, 2017
Melanie is the best salesperson we have ever dealt with! We have now bought two cars withMelanie Lucero at Sam Pack Five Star Ford in Carrollton. She has gone out of her way to help us through every step of We have now bought two cars withMelanie Lucero at Sam Pack Five Star Ford in Carrollton. She has gone out of her way to help us through every step of the process. The support staff and service people have always been as customer focused as Melanie is; together they make a first rate team that takes excellent care of their customers. More
by SteveATX
June 10, 2017
Smooth and Easy This Sam Pack stands out above the rest. It was worth the drive across the metro-plex. I have had several unpleasant experiences in the past with push This Sam Pack stands out above the rest. It was worth the drive across the metro-plex. I have had several unpleasant experiences in the past with pushy salesmen and nightmare-ish finance managers, but you will find none of that here. Don, my salesman made the car shopping easy for me and I am thrilled with my new Escape. Best of all, the price and cars they have online is actually what they have. Another thing I appreciate is that they treat you with respect. They listen to what you want and how you feel and do not try to pressure you into going another way that may benefit them more. This is the only dealership for me from here on out!! More
by angel.hallman
June 08, 2017
Vincent always takes good care of me and my car. Just wanted to let you know about the great employee you have in Vincent, he is always busting tail to get my service done quickly and for the best pr Just wanted to let you know about the great employee you have in Vincent, he is always busting tail to get my service done quickly and for the best price around. More
by sgbone
Employees Worked With
June 07, 2017
smooth, no presure transition My husband and I felt that our Sam Pack Ford and our Sales Consultant, Jeff served us with a personable, no pressure attitude. He listened to what w My husband and I felt that our Sam Pack Ford and our Sales Consultant, Jeff served us with a personable, no pressure attitude. He listened to what we were looking for and provided us with options within our budget. It was a great experience. More
by Picklejuice
Employees Worked With
Jeff (Flash) Flaishans
June 07, 2017
Great flexibility and responsiveness Amazing flexibility and responsiveness as we compared two different models. Minimized my time in dealership and maximized my time driving vehicles. Gr Amazing flexibility and responsiveness as we compared two different models. Minimized my time in dealership and maximized my time driving vehicles. Great experience thank you More
by Twalker
Employees Worked With
Michael Krantz
June 05, 2017
Experience at dealership All the sales persons were helpful and informative and most pleasant to deal with. on our visit to the dealership. Will be happy to refer others to All the sales persons were helpful and informative and most pleasant to deal with. on our visit to the dealership. Will be happy to refer others to the dealership. More
by chelsea
June 03, 2017
Great experience Michael was awesome and found the perfect car for my daughter. Could not have been happier with the service. Great to great service great salesman g Michael was awesome and found the perfect car for my daughter. Could not have been happier with the service. Great to great service great salesman great dealership More
by Tom
Employees Worked With
Michael Krantz
June 03, 2017
Great, simple and attentive Pat and Reuben were personal and arrived at a reasonable deal quickly and proceeded through the entire process (closing the deal) efficiently. They Pat and Reuben were personal and arrived at a reasonable deal quickly and proceeded through the entire process (closing the deal) efficiently. They were easy to work with and listened to our needs. More
by Wrangler#2
June 02, 2017
Professional and earned our business Worked with Grant Wahlquist, he worked very hard to earn our business. Would purchase from this dealership again. :-) Finance was awesome as well. Ale Worked with Grant Wahlquist, he worked very hard to earn our business. Would purchase from this dealership again. :-) Finance was awesome as well. Alex too. More
by NidaJack
June 01, 2017
My favorite dealership! Melanie & Jess The Dream Team I don't mind the drive across town to get here since I know we'll be taken care of. Melanie & Jess are the BEST!! The whole team was extremely helpful I don't mind the drive across town to get here since I know we'll be taken care of. Melanie & Jess are the BEST!! The whole team was extremely helpful including David in finance & RJ the Sales Mgr. We had such a great experience we traded my wife's car as well!! May I also mention the new sales floor is sooo nice. Like you're in a fancy hotel! I know where I'll send my family when they're ready to purchase another vehicle. More
by JR G
