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Santa Cruz Toyota

Capitola, CA

Overview
Employees
Reviews
Vehicles
4.4
1,309 Reviews
Our experienced team of sales and service professionals is ready to be of service to you. Whether purchasing a New Toyota, a Quality Used Vehicle, or having your car serviced…we look forward to being of service to you. Doing business through the eyes of our customers is the vision that drives our business. Providing a more positive experience by realizing the customer’s needs first and foremost, our primary commitment is to ensure your complete satisfaction in every way, every day. Our number one commitment is always your complete satisfaction and that’s why we enjoy a high percentage of repeat customers year after year. From all of us at Santa Cruz Toyota, we appreciate having the opportunity to count you among our valued customers and extend our thanks for your continued patronage. Please Contact Us should you have any questions. Thank you!
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4200 Auto Plaza Dr

Capitola, CA

95010

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Showing 1,309 reviews

May 07, 2026

Mr Mundt was distracted and inattentive. He was supposed to order a part and schedule a second service to install it. We agreed on a day and time but when I called to change it I was told I More

by skinner.me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Mundt
2.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2026 -

Santa Cruz Toyota responded

Here at Santa Cruz Toyota, we aim to provide 5-star service and take care of our customers' vehicles like they are our own. We are sorry that you were less than satisfied with your experience. If you would like to discuss this further, please reach out. - Simon Bachir, General Manager, simonb@santacruztoyota.com

May 07, 2026

They desperately need to hire more women, and communicate much more while work is in progress More

by goodgollymissmolly19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Giselle Aviles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lea Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hunter Jacob
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Mundt
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 11, 2026 -

Santa Cruz Toyota responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.

May 06, 2026

From sales with Richard to service with Mark it is always a positive experience. That's it! More

by billraffo
Recommend Dealer
Yes
Employees Worked With
Mark Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Schultz
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May 06, 2026 -

Santa Cruz Toyota responded

What a pleasure to hear that our sales team and Mark in service consistently deliver a positive experience. We appreciate you trusting us with your Toyota Tacoma and look forward to your next visit.

May 06, 2026

Everything was super easy and explained well. He accurately estimated how long things would take More

by lscottbeh
Recommend Dealer
Yes
Employees Worked With
Omar Ruiz
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May 06, 2026 -

Santa Cruz Toyota responded

Thank you so much for the fantastic review! We are so happy to hear that our service team took great care of you, and we wish you many happy miles. See you next time!

May 05, 2026

Clean, friendly, good prices. Wish it didn't take so long. Bought a car with cash and it still took awhile. More

by hdsleiman
Recommend Dealer
Yes
Employees Worked With
Jason Park
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Park
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May 06, 2026 -

Santa Cruz Toyota responded

Thank you for taking the time to provide feedback on your visit. We are always striving to improve, and reviews like yours help us do that. We truly appreciate your business and wish you all the best with your new vehicle. We hope to see you again!

May 05, 2026

Prompt helpful Everyone was friendly helpful and nice. I was able to delay pickup till Saturday morning missing Friday evening traffic More

by furiakaren
Recommend Dealer
Yes
Employees Worked With
Mikell Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mikell Johnson
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May 05, 2026 -

Santa Cruz Toyota responded

It’s wonderful to hear the team was prompt and friendly. We’re glad Mikell could arrange a Saturday morning pickup for your Toyota Venza so you could avoid Friday evening traffic. Thank you for trusting us with your service needs.

May 05, 2026

Lacking. It was unfortunate that our experience was so bad for the first time after paying for all the packages. More

by ndinya
Recommend Dealer
No
Employees Worked With
Idk. My wife did it but for some reason all the communication is still going through me. Amy Palatnick called, setup the appointment, thought she made sure we had all the work being done confirmed, dropped and picked it up, and we still didn't get all the
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May 08, 2026 -

Santa Cruz Toyota responded

We appreciate you sharing this with us. We strive to provide our customers with 5-star service, and we would like to speak with you to correct any issues. Please reach out at your earliest convenience. - Simon Bachir, General Manager, simonb@santacruztoyota.com

May 05, 2026

They listened and figured out my needs to solve the problem That's it. Good stuff More

by smhurley5
Recommend Dealer
Yes
Employees Worked With
Danny
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May 05, 2026 -

Santa Cruz Toyota responded

We’re glad you felt heard and that our team resolved the issue with your Camry Hybrid. Thank you for the five-star review and for trusting us with your service. We look forward to assisting you again.

May 05, 2026

Very helpful and understood what I needed. Service writer was very helpful. He helped me with my decision to install steps on my by. More

by richchris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Ruiz
Report | Print
May 05, 2026 -

Santa Cruz Toyota responded

It’s great to know our service writer made the process of adding steps to your Toyota Tacoma straightforward. We’re happy to hear you found the guidance helpful. Feel free to visit us again if there’s anything else we can assist with.

May 05, 2026

Super easy to get the deal done. So happy! Great communication and follow through Amazing More

by katierayepalmer
Recommend Dealer
Yes
Employees Worked With
Greg
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May 05, 2026 -

Santa Cruz Toyota responded

Thank you so much for the outstanding review and your business! Our team truly enjoyed having you here, and we wish you many happy and safe miles. Enjoy and come back to see us!

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