Sapaugh GM Country

Service I brought my daughters Cadillac ATS in for service in January due to oil leak and was told by Mark K that they could not find a leak. There is oil jn I brought my daughters Cadillac ATS in for service in January due to oil leak and was told by Mark K that they could not find a leak. There is oil jn garage floor so that is a sure sign of a leak. Mark recommended we get a dye ran through the car and for her to drive it 1500 miles. I asked," if she drives it, it will throw it out of warranty." Mark said, "no." Sure enough I brought it back in after driving it 1500 miles and it's not under warranty. Now they want me to pay $200.00 for the part. The paperwork from previous service appointment and cadillac repair sheets were missing out of my glove box after my appointment as well. Would I recommend them ....NO!!!! I called Cadillac while I was waiting and they verified it is under warranty. I filed complaint with Cadillac More

Internet Sale With Mike Indelicato We purchased a used Cadillac SRX with Mike Indelicato this weekend. Most of the transaction was completed online before even traveling to the dealers We purchased a used Cadillac SRX with Mike Indelicato this weekend. Most of the transaction was completed online before even traveling to the dealership--all of the information that we needed was made available through email. Mike Indelicato and his team at Sapaugh were a pleasure to work with--we found the car that we wanted at a fair price. I could not recommend Mike more highly--he was a gentleman who made the process very easy. More

Everything you want but never expect from a car dealer I have dealt with the acquisition and service of many vehicles from Seapaugh and never expected to receives such extraordinary serice. Clemens, is the I have dealt with the acquisition and service of many vehicles from Seapaugh and never expected to receives such extraordinary serice. Clemens, is the man! More

Great service I had a wonderful experience. Experienced some difficulties with an unexpected recall but they provided me with a car to drive until it cleared up. Af I had a wonderful experience. Experienced some difficulties with an unexpected recall but they provided me with a car to drive until it cleared up. After a while nothing happened so I was presented with more options and chose a vehicle that I am very happy with. I also got GREAT service from the financial side. I never felt as if I was taken advantage of although I am a young woman. He was super upfront and honest about everything and I ended up getting a vehicle I was happier with than the one I was waiting on! More

The way it should be From the moment that we stepped on the lot we were offered any assistance or guidance we needed. Upon speaking with Steve Ermer we quickly felt a posi From the moment that we stepped on the lot we were offered any assistance or guidance we needed. Upon speaking with Steve Ermer we quickly felt a positive, relaxed vibe that we could take whatever time we needed, and follow whatever path we needed, to find what car was a fit for us. He was a good listener and respectful of our lifestyle. He followed through with correspondence only after we gave permission and never pressured us. Our patience was always appreciated and he was quick to make sure that we were satisfied. We do not visit car lots often and he made the whole experience stress free. We appreciated his knowledge in the field and the professional way that he shared that expertise. I would definitely recommend this dealership and especially Steve Ermer. More

Very Smooth Process We had a very positive experience with this dealership and the salesman Steve Ermer. We had stopped in dealership and told Steve what we were looking We had a very positive experience with this dealership and the salesman Steve Ermer. We had stopped in dealership and told Steve what we were looking for. He called me the next day as someone had traded in a car that I was looking for. He was not pushy and sent pictures and answered all my questions. I would highly recommend Steve Ermer and this dealership if you are needing to buy a vehicle. John McCarthy handled our paperwork. He was very friendly and prompt on getting all the forms printed and signed so we could take our new vehicle home! More

Friendly service Steve took the time to listen to our needs and only show vehicles that fit, not trying to push higher priced items or vehicles they wanted to sell. Steve took the time to listen to our needs and only show vehicles that fit, not trying to push higher priced items or vehicles they wanted to sell. More

Personalized Service Steve makes the car buying process a very positive experience. If you give him a breakdown of what you need he will work hard to find you a car that Steve makes the car buying process a very positive experience. If you give him a breakdown of what you need he will work hard to find you a car that meets your specifications. I also like that he never tried to push outside of our budgeted payment for the car. Since my family only has one income budget is very important to us. More

Excellent sales staff. Since 2002 we have purchased 9 vehicles ( 2 new, 7 preowned ) from Sapaugh, 8 from Steve Ermer. Very satisfied with the dealership and staff, parti Since 2002 we have purchased 9 vehicles ( 2 new, 7 preowned ) from Sapaugh, 8 from Steve Ermer. Very satisfied with the dealership and staff, particularly those in the Pre Owned Department where we purchased all of the vehicles. More