Sapaugh GM Country

Steve Ermer Very easy process. Our salesman was very helpful. He let us decide on our own and did not lie. Other parties involved were helpful as well. I have bee Very easy process. Our salesman was very helpful. He let us decide on our own and did not lie. Other parties involved were helpful as well. I have been driving the car for alost 2 years and everything noted about the car was acccurate. It runs great and I got a very good deal consider the worth of the car on blue book. More

Good guys at Sapaugh We purchased a car from Sapaugh 5 years ago it was a corolla best car ever no problems. No need for complaint was so excited when. After having two mo We purchased a car from Sapaugh 5 years ago it was a corolla best car ever no problems. No need for complaint was so excited when. After having two more Kiddo's to go back and get something new and bigger! Now we had some trouble with a car we got there now a 2009 Buick Enclave... Having only had it a couple of months and problems Sapaugh has worked it out and stayed true to their word. Thank you to all the guys down at Sapaugh! More

Family Experience We have purchases several vehicles at this dealership using Steve Ermer for our buying experience. He goes above and beyond to help. We have a very go We have purchases several vehicles at this dealership using Steve Ermer for our buying experience. He goes above and beyond to help. We have a very good working relationship with Steve. Our relatives have purchased several cars here, and I recommend Sapaugh to anyone interested in a vehicle. More

Sapaugh Customer Service Just wanted to take a minute to mention a recent service issue that, due to a communication lapse between myself and technical staff, gave me the oppo Just wanted to take a minute to mention a recent service issue that, due to a communication lapse between myself and technical staff, gave me the opportunity to experience the Sapaugh management team more closely. I was surprised to receive multiple phone calls regarding my problem from both the Service Manager, Joe Clemens, as well as General Manager, Dave Walker. As I told Joe, I could not have been more impressed with the help and genuine concern I received from Dave. I have no affiliation with this dealership other than a typical customer but the Sapaugh staff has been a model for customer service as for as I'm concerned. I have purchased multiple vehicles from this dealership over the years and, thanks to their service department, will continue to do so. More

Lies! Just had the transmission rebuilt for the 3rd time in 2 years after buying a Silverado from them. Customer service is nonexistent. Truck was under war Just had the transmission rebuilt for the 3rd time in 2 years after buying a Silverado from them. Customer service is nonexistent. Truck was under warranty but to get a dealer car to drive you have to call and leave message after message due to no returned phone calls. Their excuse is they are super busy. I bet they are will all the crap vehicles they are selling and now repairing. They also have the nerve to ask if we pull a boat or trailer... umm... is a 4WD truck, if you are selling ones that can't pull stuff that's not my problem. Apparently it had a new transmission out in it a month before we bought it as well. Found that out yesterday when I got a copy of the service transactions. Save your money, time and sanity, go some where else!!! Dave Walker knows how to sweet talk you and turn things on you. He doesn't know how to return calls. More

Awesome Salesman!! We have bought several vehicles from Steve, he always goes to great lengths to make our car buying experience a Great One. Even after the buying is o We have bought several vehicles from Steve, he always goes to great lengths to make our car buying experience a Great One. Even after the buying is over, Steve is there for you. Just an all and all nice guy!! More

Bait and Switch Will never return to this dealer. Inquired about the price of a vehicle online. I received an email with a picture of the vehicle I was intereste Will never return to this dealer. Inquired about the price of a vehicle online. I received an email with a picture of the vehicle I was interested in, a price, and an offer to come test drive the vehicle. I drove two hours to the dealer with the intention of purchasing the car. The women who emailed me was conveniently out of the office and a salesman told me there was no way to honor the price I was quoted. He brushed it off as an "honest mistake" and offered to show me another vehicle around the same price. Frankly this bait and switch sales strategy should be illegal. Some guy who "runs the dealership" said he would look into the situation only to have a sales manager offer to reimburse me for my gas. Wasting 4 hours of my life and being offered ten gallons of gas is insulting. I still am not convinced that this was a mistake but I'll never return to find out. More

nice people bart and steve were super,great service,been buying cars there since 2004,will go back again.they make buying a car a great experience bart and steve were super,great service,been buying cars there since 2004,will go back again.they make buying a car a great experience More

Great deal I went in planning on buying a new vehicle. They had several pre-owned vehicles of the type I was looking for. They had all the options I was hoping t I went in planning on buying a new vehicle. They had several pre-owned vehicles of the type I was looking for. They had all the options I was hoping to get with low mileage. The salesman showed me what they had available & let me decide if I wanted a new stripped down new vehicle or a pre-owned, loaded, low mileage vehicle that were about the same cost. More