Sarant Cadillac

Even though I had oil services covered, they still charge me $100. Manager knew I really needed so he just took advantage. me $100. Manager knew I really needed so he just took advantage. More

Dear Dina , From start to finish, my experience with Dina at Sarant Cadillac has been nothing short of exceptional. From the moment I walked in, Dina set the bar high with her professionalism, knowledge Dina at Sarant Cadillac has been nothing short of exceptional. From the moment I walked in, Dina set the bar high with her professionalism, knowledge, and genuine care for my needs. She took the time to understand exactly what I was looking for and guided me through every step of the process with patience and transparency. Her communication was clear and consistent, and she made sure I felt confident and comfortable throughout the entire journey. On delivery day, everything was seamless Dina went above and beyond to ensure my new Escalade was perfect and ready to go. Thank you, Dina & Michael for making this such a memorable experience. Your dedication and attention to detail did not go unnoticed. I truly appreciate everything you’ve done this was more than just a vehicle purchase, it was a premium experience from someone who clearly loves what they do. Thank you again! More

Great customer service and follow up from Tom. Happy with our purchase! Would highly recommend. Happy with our purchase! Would highly recommend. More

I brought my Escalade to Sarant Cadillac to address an issue with the rear entertainment screen, which had become damaged due to what is clearly a flaw in the design. After doing some research, I found th issue with the rear entertainment screen, which had become damaged due to what is clearly a flaw in the design. After doing some research, I found that many other Escalade owners have experienced the same problem, yet Sarant showed no willingness to acknowledge the defect or offer any assistance. For a luxury vehicle — and especially one marketed as a family SUV — you’d expect the rear screen to be more durable and thoughtfully placed. It’s incredibly frustrating that something so fragile was built into a high-traffic area, especially where young children sit. What’s even more disappointing is that another dealership in Riverhead was able to help without hesitation. They understood the issue, completed the repair, and provided a much better overall experience — exactly what you’d expect from a brand like Cadillac. Unfortunately, Sarant Cadillac failed to meet that standard. I would strongly recommend reconsidering your service options if you value responsiveness and accountability. More

My Cadi was at Sarant for 2 weeks: no one from Sarant contacted me when thetechs were unable to replicate the issue. contacted me when thetechs were unable to replicate the issue. More

As always Sarant Cadillac took care of all items on my service list 100 pct correctly of on the 1st Visit! service list 100 pct correctly of on the 1st Visit! More

My salesman John was professional and informative , he made my purchase easy. He gave me a great deal ! made my purchase easy. He gave me a great deal ! More

Amazing staff at sarant made me feel like welcomed. Their knowledge of the business and the vehicles in general is amazing Their knowledge of the business and the vehicles in general is amazing More

Brand new car, but had to bring it back for service issues 3 times in the first week of ownership. I expected my issues to be dealt with right away, but was made to wait several hours before my car was issues 3 times in the first week of ownership. I expected my issues to be dealt with right away, but was made to wait several hours before my car was even looked at. Also, when I first picked up the car on Day 1 there was no wiper washer fluid in the tank, and the car was not fully charged--like getting a full tank of gas in a gas powered vehicle. Found these things unacceptable. Therefore, this is my reason for just an average score for the service dept. More

I contacted about 5 or 6 dealerships both in my state and out. Dina responded and was able to help secure a vehicle and finalize pricing within a day while others never responded. This was one of the easiest out. Dina responded and was able to help secure a vehicle and finalize pricing within a day while others never responded. This was one of the easiest leasing experiences I've had and live in a different state. More