Sarant Cadillac

Very helpful, friendly staff. Responds to my calls quickly, excellent service from my salesperson Tom Sabbatino Responds to my calls quickly, excellent service from my salesperson Tom Sabbatino More

Thomas Sabbatino was very professional, courteous and amazing, A+++. He went in details of the features in my new Cadillac. I highly recommend Thomas. amazing, A+++. He went in details of the features in my new Cadillac. I highly recommend Thomas. More

Aweful seevice had car for over a month no one calls and they never gave me papers when i came to pick up car on 6/27 then only to give the car back that day cause it was not fixed right and lost my warrant they never gave me papers when i came to pick up car on 6/27 then only to give the car back that day cause it was not fixed right and lost my warranty papers More

Buying a car across state lines can feel like a gamble—but working with Dina at Sarant Cadillac made it one of the smoothest, most enjoyable purchases I've ever made. From my home in Miami, I co gamble—but working with Dina at Sarant Cadillac made it one of the smoothest, most enjoyable purchases I've ever made. From my home in Miami, I contacted Sarant Cadillac in New York after finding the exact model I wanted. Right from the start, Dina stood out. She was professional, personable, and incredibly attentive. Every step—from placing the order to arranging the shipment—was handled with such care that I felt like I was buying the car in person. Dina communicated clearly and consistently, always keeping me updated. She ensured every detail was right, followed up on paperwork, and even checked in during the shipping process to confirm delivery timelines. When the car arrived at my doorstep in Miami, it was flawless—exactly as promised, and exactly what I hoped for. Her customer service was above and beyond, not just by Cadillac standards, but by any standard. Dina truly cared about making the experience stress-free and enjoyable, and it shows. I highly recommend Sarant Cadillac to anyone looking for a luxury car buying experience—especially if you're working remotely or out of state. And if you get the chance, ask for Dina. She turns buying a car into something memorable, easy, and even exciting. Thank you, Dina, and thank you Sarant Cadillac—you've earned a customer for life. More

Extremely unsafe and untrustworthy service. I took my car to Sarant Cadillac for a brake fluid flush last year. When I got the car back, the brake pedal went straight to the floor. They had lef I took my car to Sarant Cadillac for a brake fluid flush last year. When I got the car back, the brake pedal went straight to the floor. They had left a caliper bleeder screw open, causing the brake fluid to leak out on every press. which is a dangerous and careless mistake. They also damaged my carbon fiber front splitter during the service and also damaged the caliper that the fluid slowly leaked for weeks before I had to pay out of pocket and get it replaced at another dealer. Sarant Cadillac refused to accept responsibility and did not pay for the damages caused. Worst of all, the service manager, Joseph Mistretta, was very rude, used profanity, and treated me with zero respect. The only professional I dealt with was the service advisor, Anthony DiGuiseppe, who was polite and helpful, but management clearly has no regard for customers or their property. This dealership shows no accountability, no integrity, and no respect for the people who trust them with their vehicles. If this is how they treat customers, beware before buying a car from them. Their attitude and service are beyond disappointing. Do not trust this dealership. It was a terrible experience from start to finish. More

Sarant Cadillac is an Excellent Dealership. Everyone there is very professional, Friendly and they have a great knowledge of their products. Thank you Everyone there is very professional, Friendly and they have a great knowledge of their products. Thank you More

The professionalism and expertise on explaining the benefits of going electric on the Cadillac Optic. Dina was a pleasure to deal with and made the process very easy. benefits of going electric on the Cadillac Optic. Dina was a pleasure to deal with and made the process very easy. More

No communication whatsoever! Ended up keeping my car for three days and never offered a loaner. Was going to check on one finally for me WHEN I HAD TO CALL THEM and they never Ended up keeping my car for three days and never offered a loaner. Was going to check on one finally for me WHEN I HAD TO CALL THEM and they never called me back. Will not be going back to Sarant for service. Also, when I got into my car there were things from my glove compartment and middle console that were on my seats. Why was someone even in there when I needed an oil change and had a leak of oil somewhere in the engine (on a two year old car!)! More

I came in for an oil change and tire rotation. I presented a coupon that Sarant had sent me offering both services for $129.95. When it came time to pick up the car and pay, my wife was presente I presented a coupon that Sarant had sent me offering both services for $129.95. When it came time to pick up the car and pay, my wife was presented with a bill for $206.28. The cashier refused to adjust the bill. Finally the service manager was called and he made the adjustment. It was obviously a case of “bait and switch.” We have been Sarant customers since 2010, having purchased 3 SUVs during these years. This latest experience left a bad taste. More

very knowledgeable and courteous amd followed through. Tom kept in touch with me from the beginning of the transaction to the end. Tom kept in touch with me from the beginning of the transaction to the end. More