Sarant Cadillac - Service Center

Very professional and caring During this time of great concern during the COVID-19 pandemic, Sarant handles the customers in the most professional and caring manner. Understandin During this time of great concern during the COVID-19 pandemic, Sarant handles the customers in the most professional and caring manner. Understanding the customers concerns and making every effort to ease those concerns. More

No coffee or anything provided while waiting. Being it’s COVID I can expect but when I serviced car and they didn’t even wash that was sad. I was given a voucher to wash my car somewhere. My previous car wa COVID I can expect but when I serviced car and they didn’t even wash that was sad. I was given a voucher to wash my car somewhere. My previous car was a Kia and they took better care of me for 1/2 the lease cost More

Oil change and interior air filter change. Felt safe and secure... observing Covid safety regulations, social distancing, masks and sanitizing equipment available. Also prompt and friendly service. secure... observing Covid safety regulations, social distancing, masks and sanitizing equipment available. Also prompt and friendly service. More

My first experience with service department at Cadillac was a few days ago and it was a pleasant one. I dealt with Maurice. He answered all my questions and was very helpful and informative with happened t was a few days ago and it was a pleasant one. I dealt with Maurice. He answered all my questions and was very helpful and informative with happened to my car. He was in contact with me and letting me know what the problem was with my car and explained exactly the cause of it. My car was ready the next day, problem was completely solved and car is in perfect condition. I have no problem dealing with Maurice again and have total faith in the service department. More

LOVE SARANT I am so happy and have no complaints dealing with this dealership! I was very nervous coming from a terrible dealership in the past but they have far I am so happy and have no complaints dealing with this dealership! I was very nervous coming from a terrible dealership in the past but they have far exceeded my expectables. They make everything so easy and personal. More

The dealership is friendly from the minute you walk in. Antonio was wonderful and the finance manager made things so easy. I had to visit arrive sept and they where professional and quick. i absolutely lov Antonio was wonderful and the finance manager made things so easy. I had to visit arrive sept and they where professional and quick. i absolutely love them More

New Car Preparation Great effort. Fast service and timely effort. The work was done on time as promised and to my satisfaction. I felt safe with the dealer following ap Great effort. Fast service and timely effort. The work was done on time as promised and to my satisfaction. I felt safe with the dealer following appropriate health/safety precautions. More

unpleasant Terrible customer service all around. Staff very unpleasant, unhelpful and just overall not helpful. I would not recommend them at all not worth any Terrible customer service all around. Staff very unpleasant, unhelpful and just overall not helpful. I would not recommend them at all not worth anyones time. More

Replacement piece still not satisfactory I had requested replacement trim pieces on both sides as the ends of them were separating from the body of the car. On the first visit the wrong piec I had requested replacement trim pieces on both sides as the ends of them were separating from the body of the car. On the first visit the wrong pieces were ordered, then on the next visit one piece came in broken and had to be reordered again, then only one of the 2 pieces fit properly with the bad one still looking as it had prior to these visits. More

Great service! As usual everyone helped make covered repairs smoothly and efficient! Needed parts were quickly ordered and installed. My hats off to a very pleasant As usual everyone helped make covered repairs smoothly and efficient! Needed parts were quickly ordered and installed. My hats off to a very pleasant experience! More