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Sarant Cadillac - Service Center

Farmingdale, NY

4.4
1,555 Reviews
Call Service Center (516) 473-0977

1,555 Reviews of Sarant Cadillac - Service Center

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February 28, 2024

Everyone was great : my experience with sarant service dept was a ten . Very happy thanks More

by CRITELLI2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerson Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 29, 2024 -

Sarant Cadillac responded

Thanks for the great review! We're so glad you enjoyed your recent visit to Sarant and we hope to see you again soon,

February 28, 2024

Nothing good to say . .Service management don’t return your call..Will never buy a vehicle from this dealer.. More

by paulbalkaran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony DiGuiseppe
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gerson Maldonado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 29, 2024 -

Sarant Cadillac responded

Thank you for your feedback Paul. We’re disappointed to hear that we did not meet your expectations. We would like to discuss this further and hopefully you will give us another chance. Please reach out to Audrianna Washington, Customer Experience Manager, audrianna@sarantcadillac.com or you can leave your contact information privately, she will be happy to speak with you.

February 25, 2024

Review previously submitted. This is the third time you' have asked for a review and I am not taking the survey again. More

by engteech
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerson Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 27, 2024 -

Sarant Cadillac responded

Thank you for your review, we hope you have a great day!

February 24, 2024

I had a positive experience with the dealership. The staff was helpful, and the process was smooth. They provided excellent customer service, and I would recommend them for a hassle-free car-buying More

by Les1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerson Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Falco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Munro
Report | Print
Feb 27, 2024 -

Sarant Cadillac responded

We're thrilled to hear that you had a positive experience at our dealership. We strive to provide excellent customer service and a smooth buying process for all our customers, so your feedback is greatly appreciated!

February 23, 2024

Thank you Tony and Joe Always treat me great Enjoy you day and keep up the great service More

by Happy Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 26, 2024 -

Sarant Cadillac responded

Joe, thanks so much for the kind review. We're so glad to hear that you had another great visit!

February 22, 2024

Very responsive and accommodating from sales staff to service staff with a customer first attitude. Shout out to Antonio, Charlie, Joe, Gerson and Dennis the tech who worked on my car. More

by Chandra62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Centeno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerson Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlie, Dennis
Report | Print
Feb 23, 2024 -

Sarant Cadillac responded

Thank you for taking the time to write such a positive review! We're thrilled to hear that our sales and service staff were responsive, accommodating, and put your needs first. We appreciate your business and look forward to serving you again in the future!

February 16, 2024

The service representative, Tony was personable and accommodating. The wait for parts to repair the manufacture recall was months. Left my car while I was away for 10 days and would love to know whe More

by GCC227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 19, 2024 -

Sarant Cadillac responded

Thank you for taking the time to leave a review about your recent service experience. We appreciate your kind words about Tony, his personal touch is something we strive for at our dealership.

February 06, 2024

GERSON WAS EXCELLENT AND MADE THINGS VERY EASY AND UNDERSTANDABLE. I'VE DEALT WITH HIM BEFORE AND HE'S ALWAYS RELIABLE AND PLEASANT. More

by GIGUY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerson Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2024 -

Sarant Cadillac responded

Thank you so much for taking the time to leave such a positive review about your experience with Gerson! We're thrilled to hear that he made the process easy and understandable for you!

February 02, 2024

Very poor services they had no loaner car for after 2 weeks finally got one 3 weeks car in service brand new car 2024 very disappointed didn’t fix something car had to be returned following week car part More

by STARS.MOON1225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony DiGuiseppe
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 02, 2024 -

Sarant Cadillac responded

Thank you for your feedback and we’re sorry to hear that we did not meet your expectations. We wish to discuss this further and hopefully you will give us another chance. Please reach out to Audrianna Washington, Customer Experience Manager, Audrianna@SarantCadillac.com or you can leave your contact information privately.

February 01, 2024

Not a good trust worthy dealership I got lied to several times by the service manager More

by rsingh1992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Antonio Centeno
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Mistretta
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 01, 2024 -

Sarant Cadillac responded

Thank you for your business, and thank you for taking the time to share your experience. We are very sorry to learn that your experience with our service department was not what you expected. You are important to us, and we want to provide a satisfying experience. We would like to discuss this matter with you further. Please reach out to Audrianna Washington, our Customer Experience Manager, at Audrianna@SarantCadillac.com or you can leave your contact information privately.

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