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Sarant Cadillac - Service Center

Farmingdale, NY

4.4
1,555 Reviews

1,555 Reviews of Sarant Cadillac - Service Center

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August 15, 2023

PROFESSIONAL SERVICE EXCELLENT STAFF VERY WELL TREATED AN OVERALL POSITIVE EXPERIENCE WOULD RECOMMEND OFFERING COFFEE IN WAITING ROOM More

by FTB76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerson Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2023 -

Sarant Cadillac responded

Thank you for the positive feedback! We're glad to have provided you with a 5-star experience. We're looking forward to seeing you again for your future service needs.

August 14, 2023

I was trying to sell my 2019 Cadillac XT5 and received a quote from carfax. As one of the designated dealers, Sarant contacted me by email for an onsite appraisal. I clearly wrote in email that I was going More

by Ge
Recommend Dealer
No
Employees Worked With
Sal Carruba
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2023 -

Sarant Cadillac responded

Thank you for alerting us of this issue. Our top priority is delivering 100% customer satisfaction and we would like to extend our sincerest apologies that you left our dealership with disapproval overshadowing your experience. We would really appreciate the chance to speak with you regarding this matter. Please contact our Customer Experience Manager, Joyia Roper at jroper@sarantcadillac.com or if you prefer you can leave your contact information privately and we’ll reach out to you.

August 09, 2023

Great staff, their all professional including the service dept. And they treat you like family. More

by targeo115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerson Maldonado
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Falco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas sabitino
Aug 10, 2023 -

Sarant Cadillac responded

That's what we strive for! Thank you for sharing your positive feedback. We're so glad to hear that your service visit was such an enjoyable one. We're looking forward to your next visit with us!

August 05, 2023

Dealership is always professional and keeps you informed of your vehicles status. Comfortable waiting area. More

by Hoz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Aug 07, 2023 -

Sarant Cadillac responded

Hoz, thanks for the review. We're so glad to hear you enjoy working with our team and our facility!

July 30, 2023

As always a great experience at this dealership. they have never disappointed me. I actually cant wait to bring in the new Escalade to them for its first service. More

by Camel70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerson Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2023 -

Sarant Cadillac responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We're looking forward to your next visit! Take care!

July 28, 2023

From the moment I arrived, I was attended to, and I left the car for the day. Tony followed up with phone calls to me, and took care of me from start to finish. I'm always confident that everything will b More

by JesseW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerson Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2023 -

Sarant Cadillac responded

Thanks for your feedback, Jesse! We want every customer to feel comfortable and informed at every step of the service process. If you ever need anything else from us, please feel free to give us a call or stop by. Thank you again for choosing Sarant Cadillac, and we hope to see you again.

July 25, 2023

Very good sales and service departments. Fair pricing. Dominic was our sales rep. He was knowledgeable, and gave us a great price. In service, Joe Mistretta and Gershon are exemplary. More

by cobollover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerson Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2023 -

Sarant Cadillac responded

We're glad to hear you found our staff was so knowledgeable and fair. We sincerely value your business and look forward to your next visit!

July 21, 2023

Very professional and courteous . And extremely helpful. Will spread the word how wonderful it is to seek help. More

by grand-diva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sal
Jul 25, 2023 -

Sarant Cadillac responded

We're glad to hear you found our staff was so knowledgeable and helpful! If you're ever in need of more help, please let us know!

July 20, 2023

The best caddy. Dealership in Nassau and Suffolk Service dept is super Joe M is the best More

by SRNBNACLERIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2023 -

Sarant Cadillac responded

That's what we like to hear! Thank you for your positive feedback. We're delighted to have provided you with such an excellent service experience and we look forward to seeing you again for your future service needs.

July 17, 2023

Very bad experience with salesman and service too and I don’t want to write any thing else thanks More

by pabonchain59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elias Torres
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gerson Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2023 -

Sarant Cadillac responded

I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you. We would definitely like to get more information from you and to discuss this further. Please contact our Customer Experience Manager, Joyia Roper at jroper@sarantcadillac.com or if you prefer you can privately leave your contact information and we’ll reach out to you.

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