Sarant Cadillac - Service Center

Staff and customer service at service department was great, special thanks to Joyia, Joe, and Gerson. great, special thanks to Joyia, Joe, and Gerson. More

They never dissappoint. good, fast, reasonably priced service. went in for a simple oil change (again) greeted immediately, got me right in, asked me 3x if i needed anythin good, fast, reasonably priced service. went in for a simple oil change (again) greeted immediately, got me right in, asked me 3x if i needed anything while i was waiting, finished much faster than i expected, and i was back on the road in very little time. price was comparable with with any oil change place around. once you use the coupon and throw in a car wash it became an amazing deal for excellent service. More

Amazing experience! Tony from the start to end ensured that I had my car serviced in no time! I have no words and every single person I came across was phenomenal! Excel Tony from the start to end ensured that I had my car serviced in no time! I have no words and every single person I came across was phenomenal! Excellent service! Can’t go wrong with Sarant Cadillac!!! More

service center could not complete nys inspection because my vehicle was a diesel. even though it is a cadillac. my vehicle was a diesel. even though it is a cadillac. More

Excellent service, good courtesy , and customer support ,plus a coupon for a free Cat wash ,plus a coupon for a free Cat wash More

Sales and service need to be in tuned with each other. Car was certified and after spending over $800 on repairs the car was not detailed. It took almost 3 weeks to correct the issue. Issue was fixed on Car was certified and after spending over $800 on repairs the car was not detailed. It took almost 3 weeks to correct the issue. Issue was fixed on 3/15. Beyond that everything else went smoothly. More

Been going for years. .absolutely the Best! Whenever I need them, I’m feel like I’m treated like Family..Highly Recommend! .absolutely the Best! Whenever I need them, I’m feel like I’m treated like Family..Highly Recommend! More

The service performed was excellent, and the multiple-month delay in getting the needed part was not Sarant's problem. However, someone from the dealership told the Cadillac Customer Service li multiple-month delay in getting the needed part was not Sarant's problem. However, someone from the dealership told the Cadillac Customer Service line, when I was on the phone with Cadillac Customer Service at the same time, that the part had come in and that I missed a service appointment the day before. That was beyond infuriating, as I had no idea the part had come in, and there was absolutely no appointment for any service that had been scheduled with me. Then, while I was on hold with Cadillac Customer Service, my Sarant Sales Advisor called me and said the same thing to me, that the part had come in and that I had missed an appointment the day before. Beyond aggravating to hear that when it completely untrue. More

I cant say enough about my service manager Gerson! ! He is so kind, professional and most of all so patient!! I have been really upset there at times, and his professionalism and ability to calm me do ! He is so kind, professional and most of all so patient!! I have been really upset there at times, and his professionalism and ability to calm me down really says a lot cause Im not easy...trust me!! He is trustworthy and really just knowledgeable and pleasant. I wont see anyone else!! He really is the best!! He is an asset to Sarant Cadillac!! More

Excellent service. Attention to detail. Will recommend Sarant Cadillac to everyone. Will purchase my next Cadillac at Sarant!! Attention to detail. Will recommend Sarant Cadillac to everyone. Will purchase my next Cadillac at Sarant!! More