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Sarant Cadillac - Service Center

Farmingdale, NY

4.4
1,555 Reviews

1,555 Reviews of Sarant Cadillac - Service Center

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May 10, 2023

Great experince with this Sarant Cadilla Service Dept. G. Maldonado & J. Mistretta were very professional. Thank you for a good experience. More

by cruz21105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerson Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2023 -

Sarant Cadillac responded

We appreciate the kind words! This is what we strive for here at Sarant Cadillac! We endeavor to provide 100% satisfaction to our customers, and we're glad we met your expectations. Thank you for choosing us and we look forward to your return!

May 08, 2023

No issue with the dealership, my issue is with Cadillac and how they handle repairs More

by COOKIE2102
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darlene Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerson Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2023 -

Sarant Cadillac responded

Thank you for the 5 Stars! We appreciate the positive review. However, we’re sorry you had an issue with Cadillac. We would like to discuss this further to see if we might be of assistance. Please reach out to Joyia Roper our Customer Experience Manager at jroper@sarantcadillac.com, she will be more than happy to speak with you.

May 06, 2023

Excellent service completed by professionals in a timely manner. Appointment was easy to make and all vehicle issues solved. More

by STABILESFASSOCIATES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerson Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2023 -

Sarant Cadillac responded

It is great to hear everything was done quickly and to your satisfaction! We look forward to your next visit! Take care!

May 05, 2023

What a pleasure to deal with. Car was serviced quickly and washed when finished. People I dealt with were super nice. Highly recommend this dealership. They should all be run li More

by David2u
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2023 -

Sarant Cadillac responded

Hello, thank you for your kind words and this wonderful review! We hope to be of service to you again in the future. Best wishes, Sarant Cadillac.

May 04, 2023

Excellent service! Everyone was a pleasure from the moment I arrived. It is so easy and stress free. More

by AURJULES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Reale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerson Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2023 -

Sarant Cadillac responded

Thank you so much for your kind words and the 5 stars! We're glad to hear our team provided you with such an excellent service experience. We look forward to seeing you again for your future service needs!

May 03, 2023

Pleasure to do business with , no surprises. Every department from sales , finance , and service is a pleasure. More

by Vincent C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vic Castagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Carruba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2023 -

Sarant Cadillac responded

This is great to hear! Thanks for taking the time to leave this review. We value your business and look forward to working with you again in the future.

April 29, 2023

The loaner car was perfect and I didn’t mind the delay for the repair More

by DUNN2GO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerson Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2023 -

Sarant Cadillac responded

Thank you. for taking the time to let us know how we did. We hope you have a great day!

April 28, 2023

Service Department is always helpful and gets the job done fast and efficiently. Escalade was repaired and washed and they picked me up at home to get back to the dealership. More

by RICH1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2023 -

Sarant Cadillac responded

We're glad to hear you found our staff was so knowledgeable and helpful! Thank you for choosing Sarant Cadillac, and we hope to see you again.

April 27, 2023

A very pleasant experience. As a first time customer, I would recommend to family and friends. More

by celiacam
Recommend Dealer
Yes
Employees Worked With
Elias Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2023 -

Sarant Cadillac responded

That's what we like to hear! Thank you for taking the time to let us know how we're doing. We're so glad you had such a good service experience. We look forward to seeing you again for your future service needs!

April 21, 2023

Was promised a loaner but they rented one instead and it took over an hour More

by DUNN2GO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gerson Maldonado
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2023 -

Sarant Cadillac responded

Thank you for your candid feedback. We understand that appointments taking longer than expected can be frustrating. We are using your comments in an effort to improve our operations even further. Please reach out to our Customer Experience Manager at jroper@sarantcadillac.com to discuss this matter further.

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