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Sarant Cadillac - Service Center

Farmingdale, NY

4.4
1,555 Reviews

1,555 Reviews of Sarant Cadillac - Service Center

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April 27, 2021

A loaner car was provided which was clean and ready when A loaner car was provided which was clean and ready when I arrived. Car was fixed properly and was ready when promised. Everyone was courteous and he More

by Cadi Lover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2021 -

Sarant Cadillac responded

Thank you for your positive comments about the team at Sarant Cadillac. We strive to provide an outstanding customer experience. We appreciate your support!

April 27, 2021

Great service always. The service people are very knowledgeable. The sales people are also very knowledgeable. When I go down there 90% of them know my name More

by LONGTUNGMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antonio Centeno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Soriano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Vivo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Sabbatino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Reale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vic Castagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maurice Pereira
Apr 29, 2021 -

Sarant Cadillac responded

We appreciate you taking the time to let us know how our service department is doing. They will certainly be happy to hear your kind words! Please come back and see us for any of your future car needs!

April 26, 2021

I do like that my tire and wheel protection covered my tires. What I am not happy about is I asked if I was getting the same brand of tires and I was told I was. However they are not. I have two tires tha More

by KARENMCELESTINO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2021 -

Sarant Cadillac responded

Karen, thank you for sharing your feedback with us. We’re disappointed to hear that you aren’t completely satisfied with your recent visit and we’d like to chat with you to discuss your experience in further detail. At your convenience, please contact Tony Vicente, our Service Manager, at (516)473-0925. Your business means a lot to us and we look forward to talking with you soon.

April 23, 2021

Always a great job. Very professional. Joe always takes care of every detail and very accommodating to all of my needs and concerns regarding my service experience. Thx as always. More

by Brett 926
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2021 -

Sarant Cadillac responded

Thanks for taking the time to let us know how we are doing, Brett! Joe will appreciate your kind words. Please come back and see us for any of your future car needs!

April 23, 2021

I brought my car in for something small. Tony took my car in and took care of it and had me on my way within minutes. As usual quick and professional service. More

by Mark1270
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
tony vicente
Apr 27, 2021 -

Sarant Cadillac responded

Thanks for your feedback! It's great to hear that you were provided with an excellent experience by our service team! Please let us know if there is anything else we can do for you. Thanks again!

April 23, 2021

Scheduled service appointment online, arrived at designated time and vehicle was serviced in an appropriate timely manner. Service also identified the vehicle needed an inspection which prevented an More

by Gray wolf 2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2021 -

Sarant Cadillac responded

We strive to achieve that. Our service team will be glad to hear your kind words. Thanks for letting us know! And thanks for servicing your vehicle here!

April 22, 2021

Top notch service department. Run really efficient.,Tony D is a top notch professional Cadillac Service Advisor with whom I have been dealing with for many years. Would not take my car anywhere else. More

by buddyryan064
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2021 -

Sarant Cadillac responded

This is what we love to hear! Thank you so much for the wonderful feedback and continued support! We look forward to future visits!

April 21, 2021

Once again I had a positive experience. I do question what my warranty covered vs the service provided. I feel that hose connectors were defect. Both connectors on the hoses should not have failed at th More

by DQPUGLIESE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2021 -

Sarant Cadillac responded

We appreciate the positive feedback! Thank you for taking the time to rate your recent experience. If there is anything else we can help with in the future, please don't hesitate to reach out!

April 21, 2021

Very professional and took care of me right away. Had my loaner car ready for me on arrival. Was clean and brand new treated me with respect. More

by ACM1627
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2021 -

Sarant Cadillac responded

This is great to hear! Thank you for taking the time to leave us some feedback on your recent experience. We are always glad to hear when your visit has been positive. Please let us know if there is anything else we can help with in the future!

April 21, 2021

Joe Is great. In and out very quickly. I have been using them for years, never had a problem. The are fair and honest and the quality is always excellent More

by gmg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2021 -

Sarant Cadillac responded

Thank you for the excellent rating and feedback! We are so glad to hear that you enjoyed working with Joe. We look forward to the opportunity to work with you again soon!

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