Schaumburg Toyota

Anthony Mejias from the Service Department is always Anthony Mejias from the Service Department is always professional, friendly and is someone I can trust to bring my vehicles in for service. Whenever Anthony Mejias from the Service Department is always professional, friendly and is someone I can trust to bring my vehicles in for service. Whenever possible, he always tries to help me with the cost of repairs using coupons and dealers discounts and or a rent a car if needed. More

Nightmare buying experience. Misled throughout and straight faced lied to. We agreed on a price before hand. It was a decent price but still 4 digits above invoice giving them plenty of profit. straight faced lied to. We agreed on a price before hand. It was a decent price but still 4 digits above invoice giving them plenty of profit. I scheduled a test drive and all was well. I tell the sales person I'm paying cash and he says ok but asks for my social to run a credit check. I asked if this was necessary when paying cash and he said he conferred with his manager and then told me it was required and they always run credit checks when accepting cash. He said it was a soft check. I made it clear that I did not want financing and would be paying cash. I explicitly told the sales person that if I found out later that a credit check was not required, I would leave a bad review. But, that's not the worst of it. 20 minutes later I receive an email from my credit reporting agency telling me a hard credit check was made. I sit down to finally sign the deal. We get through a few disclosures and then I get presented with a 60 month financing contract for $1500 over the agreed-on price. I remind them I am paying cash and will not sign a financing contract. I'm told that it's not a financing contract. It is clearly a financing contract. We go back and forth with me just trying to get them to admit that it's a financing contract. They would not admit this. They said that I should just sign this contract for more than we agreed on and then once I pay in cash they'll tear up the contract. Please, don't ever agree to do this. Contracts are legally binding and promises aren't. In summary, the sales person, manager, and finance person all misled and ultimately tried to scam me. They wasted my time and theirs, hurt my credit, lost a sale, tarnished the Toyota brand, and ultimately earned themselves this bad review. Run, don't walk, from Schaumburg Toyota. More

Top-notch service! Sometimes there is a disconnect between what you communicate to the service team and what they deliver, but at the end of the day Schaumburg Toyota is committed to making it right. between what you communicate to the service team and what they deliver, but at the end of the day Schaumburg Toyota is committed to making it right. More

Very professional ,customer friendly .Nice quiet environment . BEN,Jon,Al ,spent time to answer my guestions, giving me the best explanation and negotiate the best option for the me choosing the c environment . BEN,Jon,Al ,spent time to answer my guestions, giving me the best explanation and negotiate the best option for the me choosing the car,financing and fast processing of paper work. GREAT PLACE TO SHOP FOR TOYOTA. They all took extra precautions, for COVID 19 wearing masks ,distancing and having sanitizers available . Job well done. THANK YOU. More

service It was very informative,and very educating . It was a new experince. Service writer was informative and courtious. the service area was very clean. It was very informative,and very educating . It was a new experince. Service writer was informative and courtious. the service area was very clean. I was happy that my car was santized. More

It’s a great dealership. The staff are all knowledgeable, courteous and friendly. They go out of their way to be sure you are satisfied. I’m elderly and often need help understanding the technology. They are courteous and friendly. They go out of their way to be sure you are satisfied. I’m elderly and often need help understanding the technology. They are always patient and helpful. More

Hands Down The Best sales person really knows his numbers and will have your back is very up front about costs and issues. He definitely gained my trust. there should be more people like Ben that wou numbers and will have your back is very up front about costs and issues. He definitely gained my trust. there should be more people like Ben that would actually help you and understand your needs instead of screwing you over More

Randy L took care of me for my service visit and did a great job. Highly recommend Schaumburg Toyota! Always ask for Randy if you want to have an A+ experience. great job. Highly recommend Schaumburg Toyota! Always ask for Randy if you want to have an A+ experience. More

Ben & the fiance gentleman implemented excellent services.Provided detail information regarding vehicle as well as paperwk.thanks Ben u will get a referral from me. services.Provided detail information regarding vehicle as well as paperwk.thanks Ben u will get a referral from me. More

Ben was amazing! He was extremely knowledgeable and helpful with the car that I absolutely love! He answered all my questions and most important I didn’t feel rushed. Ben went above and beyond to mak helpful with the car that I absolutely love! He answered all my questions and most important I didn’t feel rushed. Ben went above and beyond to make sure I was completely satisfied and all my needs and wants were met! I would definitely recommend Ben Staar. More