Scranton Cadillac GMC of Vernon - Service Center

If I could give a negative I would. He was the absolute worst service manager I’ve ever encountered. I strongly urge people not to do business at this establishment. Rob was yelling at He was the absolute worst service manager I’ve ever encountered. I strongly urge people not to do business at this establishment. Rob was yelling at me in front of my four year old. Then told me “I don’t want to fix your car” after canceling numerous appointments and not fixing the same issue four different times. Completely inappropriate and disgusting. Stay away! More

never kept their promisses, always get something in writing. sales person was not working there anymore and told me to call certain people with no help. writing. sales person was not working there anymore and told me to call certain people with no help. More

Quality customer service, which was very much appreciated! Would consider buying another vehicle in the future. appreciated! Would consider buying another vehicle in the future. More

We got a second opinion for much much less. Like they’re trying to get every penny and then some with their outrageous diagnostic fee. Like they’re trying to get every penny and then some with their outrageous diagnostic fee. More

Was very please with the initial presentation but was a little displease with the finance at the end. With my credit score I should have gotten a better rate. . little displease with the finance at the end. With my credit score I should have gotten a better rate. . More

Robert kept me well inform on all repairs to my car as iy took 3 days. I would highly recommend Scranton Cadillac for all repairs. took 3 days. I would highly recommend Scranton Cadillac for all repairs. More

They lied . Bunch of crooks Tom and Megan I wrote a let to and there no better Bunch of crooks Tom and Megan I wrote a let to and there no better More

Great service. Explanation of work was perfect. Communication was awesome. i will continue to use the service department here in Vernon. Billy and the rest of the s Explanation of work was perfect. Communication was awesome. i will continue to use the service department here in Vernon. Billy and the rest of the service department were super helpful and super pleasant to work with. Keep up the great work. Thank you. More

Salesman did an outstanding job. Had issues with rear rims. Both management and service departments were completely uncooperative. They offer of fixing the rim and a $500 credit if r Had issues with rear rims. Both management and service departments were completely uncooperative. They offer of fixing the rim and a $500 credit if rims couldn't be fixed is inadequate towards the new rims which cost roughly $2300. That is in spite of review of photographs from when we had first looked at the truck that showed the damage both of those rims. It was incredibly difficult to deal with service manager when his mind was already made up about the damage to the rims prior to our arrival. Mr. Zeidenberg, in my opinion, is not management material especially considering his prior background. Being a family run business we were hoping to support another family run business where we buy three vehicles for our fleet every year. However for a firm who paid for a vehicle in full, and the abysmal treatment we received from Mr. Zeidenberg, we will never return to Scranton Motors again. Nor would ever recommend to this dealership to friends, family, and colleagues. In fact we would recommend against using them all together as a result of the despicable treatment Mr. Zeidenberg subjected us to when we first approached him over this issue. We have gone to a different dealership locally who have been exponentially more helpful in resolving the issues we encountered with a brand new vehicle. More