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Scranton GMC of Vernon

Vernon, CT

4.4
2,996 Reviews
It's all in the family at Scranton GMC in Vernon, CT . Founded in 1952 by Larry Scranton, the business has been a labor of love born from his bold vision and tireless investment of time and finances. Years later, eldest son Tom continued to work on the expansion and development of the business with a state of the art facility that helps provide customers with the best shopping and service experience possible. Tom can still be seen at the dealership nearly every day speaking with customers and setting the example of how business should be done the right way! Now the torch is being passed to the third generation; daughter Meghan and son Matthew. Along with the countless hard-working loyal employees, Scranton GMC is dedicated to providing superior service, honesty and integrity. For more than half a century, Scranton Motors has been the dealership trusted by generations of area families. You might know us as a popular GMC dealership, serving the greater Vernon areas. We are... But, that's not all we are. We're your neighbors with a vested interest in keeping you safe and confident while you're on the road. That's why we choose to sell new GMC and used car models. It's also why we offer first-rate GMC service. Our commitment to treating you in a neighborly fashion extends from our inventories and auto repair service to our no-frills, easy-to-comprehend auto financing. This comes not only in the form of car loans and leasing for drivers from Vernon, Hartford, Manchester, Enfield and Springfield MA, but a tenacious spirit dedicated to getting the flexible terms you deserve. Please feel free to explore our entire site and see all of the products, services, and pre-buy car research we have to offer. If you have any questions, drop us a line, give us a call, or drop by 777 Talcottville Rd, Vernon. In Hartford? We have the new GMC or used vehicle for you!
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777 Talcottville Rd

Vernon, CT

06066

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Showing 2,996 reviews

February 05, 2021

Disappointment, no need to say more, no need to say more no need to say more no need to say more, No need to say more, More

by EYVAZZADEH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Amanda Soucie
Feb 22, 2021 -

Scranton GMC of Vernon responded

I apologize that you were disappointed on your recent visit to our service department. And although you didn't think it would help the situation by providing the details here, we would like the opportunity to speak with you and see if there is any way they can rectify the situation. I can have the director reach out to you if you'd like, but I cannot find your customer records based only on your screen name. So if you could just respond to this review (privately if you like) with your name and contact info, I will have Mike Conlon, our service director, reach out to you ASAP. Thanks, and have a great day.

Feb 22, 2021 -

EYVAZZADEH responded

Jamil Eyvazzadeh, I’m sure you have me on your records since I’ve purchased the vehicle from Scranton Cadilac

February 05, 2021

Excellent service. I was constantly updated as my car was worked on. The lounge area was also very comfortable as well. Everyone is extremely professional and very friendly. More

by SPERDOMO1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trevor Barbersek, David Rogers
February 04, 2021

James was great to work with.the was very reliable and honest and pleasant to work with. You would not be disappointed to work with James. More

by JANELSVACTION
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Mangene
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 03, 2021

They are always welcoming. As a customer since 2012, it’s refreshing to have the service consistent with their care of my vehicle. Thank you. More

by Rodriguez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan McCann
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Mangene
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Soucie, Beverly Rhoads
February 02, 2021

James was So friendly and helpful in our purchase. Thank you so much for assisting us with our purchase in our first brand new vehicle. More

by Hannah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Mangene
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 02, 2021

Everything worked out Amanda was very helpful she made calls and communicated well hopefully I deal with her again. The waiting area was clean and everyone was friendly. More

by BLISHDM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Soucie
February 01, 2021

As always the service department is very professional and helpful. I can’t say enough about the service and customer care, they always treat you like your important. More

by djfaneuf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Rogers, Ashley Corey
January 31, 2021

The service staff at Scranton are simply the best. Every experience with them has been excellent. My schedule is hectic so their attention to my time is greatly appreciated. Very highly recommended. More

by DTSHAPARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Soucie, Beverly Rhoads, Trevor Barbersek, David Rogers, Ashley Corey
January 30, 2021

David was excellent, he was answering me all my questions. The financial staff I believe his name was chris, has a speech problems and appeared he was uncomfortable in some occasions when I asked h More

by MARISOL TROMLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Baeza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Champagne, Trevor Barbersek
Feb 04, 2021 -

Scranton GMC of Vernon responded

Marisol, We are thrilled to hear that you had such a wonderful experience with David! As far as your interaction with Chris, we're very sorry that it was an uncomfortable one. I brought your comments to our GM, and he would very much like the chance to speak with you more about it. Would it be okay with you if he gave you a call? If you wouldn't mind replying to this review to let us know, and when would be the best time to call, he would really appreciate it. Thank you so much for taking the time to provide your feedback.

January 30, 2021

Sierra Moses is a very good sales person and made sure I got exactly what I wanted, from test drive to delivery. I would do business with her again More

by JSMILLIKEN1
Friendliness
Recommend Dealer
Yes
Employees Worked With
Trevor Barbersek, Sierra Moses
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