Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Sears Imported Autos

Minnetonka, MN

Overview
Employees
Reviews
Vehicles
5.0
2,749 Reviews
Since 1965, Sears has been serving the Twin Cities as its Primary Luxury Car Headquarters. Come Experience German Luxury like Never Before at Sears Imported Autos.
Contact Dealership
View Awards

13500 Wayzata Blvd

Minnetonka, MN

55305

Directions

By Type

Showing 2,749 reviews

December 19, 2022

John paid attention to all details and he advised me through out the entire purchase process. More

by Msbdrm
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Mulligan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
December 19, 2022

This is my first time buying a Mercedes. My past experiences with other car brands has been better. I was expecting white glove service from a luxury brand like Mercedes but this dealership More

by Trisha
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Kent Martinka
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2022 -

Sears Imported Autos responded

Trisha, I apologize for your experience. Unfortunately, we have no control over the timing of updates from Mercedes-Benz on vehicles they are building and sending to us. Hopefully, with the chip shortage going away things will get better. Concerning your trade, we called 3 Jeep dealers, and were told the car had a wholesale value of $39,000. If you found a dealer that would pay more it is truly unfortunate that you didn't give us that information. We would have sold the Jeep to them at that price, and saved you sales tax on your purchase. Concerning tires, the salesperson told you about tire packages we had a few months before your vehicle came in. You didn't know if you wanted to buy them then, and told the salesperson you found a tire package for less money than the package we offered you. The day before picking up, you told the salesperson you would like to buy a set from us. Unfortunately, by that time, we had sold out of the tire packages we had, and this is why he recommended for you to buy before your vehicle came in. I hope you have many enjoyable miles with your new Mercedes-Benz. Mike Roeder General Manager Sears Imported Autos

Dec 21, 2022 -

Trisha responded

We discussed my trade 4 days before I picked up the car. The used car manager and the General Manager knew we were insulted by the low offer. I had to call and drive around to get pricing on my own because I knew Sears was being unfair. At the end of the day we should’ve been able to come to an agreement that worked for both of us. A customer shouldn’t have to jump thru these hoops when trading a vehicle. Did you really call 3 dealerships? Because I found three (including cars.com offer) dealerships offering me a lot more without even trading. I did tell the sales person I was offered more money.from another dealer. He didn’t mention anything about Sears buying it for that price so I could save on the taxes. Paying for tabs on the trade AND the new car is absurd. The wheels and tires were on back order. The aftermarket were priced way higher than other places. They also needed to be ordered in advance. If the factory wheels weren’t back ordered I would’ve paid the premium price but not over priced aftermarket. The sales person was responsive and answered my questions so I could get them from a place with better prices. I was expecting better and fair service from Sears. I’m not the type to leave reviews but this time I felt it was my obligation. I stand behind my review.

December 18, 2022

John was very informative and did not pressure us at all. We like the car very much . More

by malarue1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Mulligan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick McGovern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly Rogers
Report | Print
December 17, 2022

Excellent car buying experience! Thank you for your patience and for showing me all sorts of different vehicles. Ultimately finding the perfect fit for me! More

by dmander33
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sue Brink
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Max, Kelly Rogers
Report | Print
December 15, 2022

Ben was a pleasure to work with, would happily work with him again. He got us in and out quickly, which made us happy! More

by Slatert0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Grunewald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 15, 2022 -

Slatert0 responded

Ben was fabulous!

December 13, 2022

What a great experience. John helped my Mom get a C class which fits her better than the S class she was driving. We looked at two vehicles and there was no pressure but lo More

by scott.vidas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Mulligan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly Rogers
Report | Print
December 13, 2022

Working with Ben was fun and an easy process. He made my buying experience fun and exciting along with giving the best customer service possible! If you ever are looking for a luxury vehicle go w More

by Gavin Strle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Grunewald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly Rogers
Report | Print
December 09, 2022

Great experience, we got a good deal done from out of State without any hiccups. The car is amazing , even better than pictured More

by roberto
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jennifer Cooksey
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mulligan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly Rogers
Report | Print
December 08, 2022

Boris, for me, is the face of the dealership. He helped learn about, appreciate & buy my new Mercedes suv. We went to other car brands but came back to Mercedes. Boris made the whole process e More

by Megan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jennifer Cooksey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Boris Perelman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad in parts & service & the nice guy who put on my license plates.
Report | Print
December 05, 2022

I’ve purchased a handful of cars from Sears Imports - Nick was a great sales person to work with. He was knowledgeable, friendly, and made the whole process easy and efficient. More

by Richardson.alisa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Griffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Henricks
Report | Print
1
...
92
93
94
...
275