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Secor Volvo Cars - Service Center

New London, CT

4.8
997 Reviews

997 Reviews of Secor Volvo Cars - Service Center

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March 29, 2021

Fast serviceFriendly staff.Always happy with Fast service Friendly staff. Always happy with service. Thank you. Really... That's not enough? This part of your survey is stupid. Why isn't More

by CORBETT.CINDY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 25, 2021

Hi I just want to thank Steve and the service team for taking care of me and fixing my car promptly. Steve my sales rep did not stop with his attention and time once the deal was closed, he continues to p More

by SAMLEVINE98
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Plona
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 24, 2021

Julie came to the rescue again! She arranged an appointment right on the spot for a much needed oil change. Thank you for your service. More

by DEBI222D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 24, 2021

I still drive an hour to Secor for routine maintenance on my vehicle because the staff and their work are just that good. Upfront and honest every time I've been in. More

by N. Roman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 19, 2021

Easy service again. So appreciated! At 80,000 miles I could choose any service department but keep coming back to Secor. I worry about a change to complete electric cars for the future since this one run More

by K Cambi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 18, 2021

I got Great customer serviceAll staff members are I got Great customer service All staff members are Friendly on phone answering questions My car was returned clean from inside and outside after ser More

by BSARPATEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 17, 2021

My new XC40 was towed with less than 400 miles on it as it would not drive. It was diagnosed as mouse damage an Secor noted I needed new coils and wiring. When I picked the car up and paid 349 dollars for More

by JENNPENSA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eric Weiss
1.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Matters
1.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2021 -

Secor Volvo Cars responded

Thank you for your time this morning to review this repair.As we stated,the coils were not damaged and did not require repair.We did replace 2 Volvo pin connectors,spliced and sealed with shrink wrap connectors.The repairs were performed by an expert level Volvo technician using approved methods.From the picture you sent it appears the mice may have returned and left more remnants. Sorry you feel the repairs were not adequate but we can assure you they are proper.

March 09, 2021

Just an oil change and check out source of water leak. Cleaned drains and I will check after next heavy rain. No extra surprises to deal with. More

by RHAYFORD
Recommend Dealer
Yes
Employees Worked With
Julie Mei
4.0
This rating includes all reviews, with more weight given to recent reviews.
March 08, 2021

Service department is considerate of your time, thorough, honest, and friendly. Julie was fun to work with, making a “not so fun day” a little more exciting. Love the fact I could get a rental car to continu More

by CAS0125
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 04, 2021

Our 10,000 mile maintenance was done in a very timely manner. We were all done in under an hour. They also addressed any other concerns in a very friendly way. Very satisfied with the service. More

by K Hollis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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