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Secor Volvo Cars
New London, CT
1,290 Reviews
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. If you don't see a particular vehicle, click on CarFinder and complete the form. We will gladly inform you when a matching car arrives. If you'd like to see a vehicle in person, click on Dealership: Directions for step-by-step driving instructions to our site, or give us a call. We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:30 PM
Tuesday 9:00 AM - 6:30 PM
Wednesday 9:00 AM - 6:30 PM
Thursday 9:00 AM - 6:30 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 4:30 PM
Tuesday 7:30 AM - 4:30 PM
Wednesday 7:30 AM - 4:30 PM
Thursday 7:30 AM - 4:30 PM
Friday 7:30 AM - 4:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 4:30 PM
Tuesday 7:30 AM - 4:30 PM
Wednesday 7:30 AM - 4:30 PM
Thursday 7:30 AM - 4:30 PM
Friday 7:30 AM - 4:30 PM
Saturday Closed
Sunday Closed
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Showing 1,290 reviews
June 07, 2024
Excellent experience. Professional, honest, technically well done. Very accommodating. Definitely would recommend this dealership for both sales and service Professional, honest, technically well done. Very accommodating. Definitely would recommend this dealership for both sales and service More
by doc
Verified Customer
Helpful June 06, 2024
We received exceptional service from beginning to end. Julie Mei was gracious and helpful in setting up a complex arrangement to have both extensive body work and routine servicing done during a single v Julie Mei was gracious and helpful in setting up a complex arrangement to have both extensive body work and routine servicing done during a single visit. She is a gem!!! The body work was extremely well-done. The car looks new, despite numerous scratches, dents and other damage. The interior and exterior cleaning are superior. More
by THOMPS925
June 05, 2024
I brought my car in for a warranty covered ApplePlay software update. The letter from Volvo (re: the update) indicated that this update would take ~ 20 - 30 minutes. My appointment took 2 hours. When software update. The letter from Volvo (re: the update) indicated that this update would take ~ 20 - 30 minutes. My appointment took 2 hours. When I first dropped off my car, I told the service rep that I would wait for my car and asked for an estimate for how long the service would take. The representative said he couldn't tell me. I waited 1 hour and then asked again, and received the same answer. I certainly understand that a car service center will be busy, but given Secor's focus on customer service I would expect a different level of attentiveness. Additionally, it was disappointing that no one tried to provide me with some guidance for how long the service would take when I asked twice. More
by SMITHIE1985
Employees Worked With
June 05, 2024
Secor is a great dealership and service center - their first three 10,000 mile services are at no charge - great people first three 10,000 mile services are at no charge - great people More
by HOUSEOLIGHT
June 04, 2024
Great customer service. On-time, easy to make an appointment and easy to pick up. Very nice people and did a great job. Appreciate getting a clean car back too! On-time, easy to make an appointment and easy to pick up. Very nice people and did a great job. Appreciate getting a clean car back too! More
by craigcooke18
Employees Worked With
June 03, 2024
Grear customer service. Very personable and accomodating. Very pleased with the car and the experience! Very personable and accomodating. Very pleased with the car and the experience! More
by meg
June 03, 2024
Good experience. Good people. Otto was responsive and helpful throughout the process and the transaction was efficient. Good people. Otto was responsive and helpful throughout the process and the transaction was efficient. More
by srotermund
May 31, 2024
Anthony was very knowledgeable about the Volvo product. He was patient with us and explained everything in detail, sometimes more than once because we struggled with the newer technology. The process to pu He was patient with us and explained everything in detail, sometimes more than once because we struggled with the newer technology. The process to purchase was seamless. Anthony was friendly and an asset to the Secor dealership. Steve was also very patient with us when a little hiccup occurred on delivery day. Once we sat to sign the documents Steve was very thorough and things were seamless. Overall the entire experience was stress free and informative. We are very pleased with our purchase. The XC60 has taught us many things thus far. We are still getting to know her. More
by michiganmemories
May 31, 2024
Had a wonderful experience. The service was quick and the team were wonderful! Easy drop off and pick up when ready. Thank you team Secor! The service was quick and the team were wonderful! Easy drop off and pick up when ready. Thank you team Secor! More
by thalitacarega
