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Serra Ford Rochester Hills
Rochester Hills, MI
1,330 Reviews
At Serra Ford Rochester Hills, we care deeply about giving our customers an enjoyable car-buying or -servicing experience.
With an incredibly large selection of both new and pre-owned vehicles for sale, we make sure each person that enters our Michigan dealership leaves with a car, truck or SUV that has everything they envisioned and more. Stop by our Ford dealership in Rochester Hills, MI, and let us help you find a vehicle that transforms any drive you take into the highlight of your day!
Walk into our Michigan Ford dealership anytime and you can expect to be assisted by a member of our Ford sales team within moments. The Serra Ford Rochester Hills sales professionals take pride in maintaining a friendly, no-pressure sales environment to ensure that our customers feel fully confident in their decision to lease or buy a new Ford or used vehicle. We also have experienced Ford service technicians on site to help keep your vehicle running like new, and if you'd like to make a repair on your own you can easily order OEM Ford parts through our parts center. Whether you're looking to buy a new Ford, a pre-owned Ford or a used vehicle of a different brand, our Ford sales team is sure they can match you with a vehicle that checks off every box on your list.
At Serra Ford Rochester Hills, our first priority is the satisfaction of our customers, so come visit our Michigan Ford showroom to see how we can make your car-buying decision an enjoyable and stress-free experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,330 reviews
June 09, 2023
1. Service Department failed to reset the OIL LIFE monitor, two days after getting the oil changed I started to receive alerts from the Ford Pass stating time for oil change. 2. I communicated to th monitor, two days after getting the oil changed I started to receive alerts from the Ford Pass stating time for oil change. 2. I communicated to the Service Department NOT to redeem any of my Ford Pass Rewards and I will pay via credit card....instead they disregarded my request. I was going to use my rewards towards my personal vehicle and not a company owned vehicle. 3. Serra Ford charges .99 cent DOCUMENT RENTENTION FEE....REALLY, is the SERRA AUTOMOTIVE GROUP hurting that bad that they charge their customers .99 cents. THE VALET SERVICE THEY OFFER WAS GREAT, THE TWO GENTLEMEN THAT PROVIDED THIS SERVICE WAS PROFFESIONAL AND FREINDLY. More
by Pontiac Ceiling & Partition
Employees Worked With
June 08, 2023
Sales lady did excellent job finance person made mistakes atheist someone at ford found mistakes and told me about them atheist someone at ford found mistakes and told me about them More
by Hddeuceswild
Employees Worked With
May 29, 2023
The friendliness of the staff and the shopping experience was excellent. They make it a very easy process when making a car purchase, weather new or used was excellent. They make it a very easy process when making a car purchase, weather new or used More
by Ivica
Employees Worked With
May 28, 2023
I was treated exceptionally well by Kyle Allor and Jeremy Randolph. I had just left Russ Milne Ford in Macomb, where Russ Milne Jr. himself was a condescending jerk. unlike Russ Milne Jr., Kyle and Jeremy wo Randolph. I had just left Russ Milne Ford in Macomb, where Russ Milne Jr. himself was a condescending jerk. unlike Russ Milne Jr., Kyle and Jeremy worked with me to find a very nicely equipped Lariat. They were easy to work with, and their manager was engaged as well. I was able to close the deal quickly and I am extremely satisfied with the treatment and service I received. I highly recommend Kyle and Jeremy to anyone! If you're in the area, be sure to visit Serra Ford. More
by luis_h_fonseca
May 27, 2023
This is my 5th vehicle I have purchased from Serra Ford. My Dealer was Bailey every time and I will never work with anyone else ever again. She works diligently with me to get me exactly what I want at My Dealer was Bailey every time and I will never work with anyone else ever again. She works diligently with me to get me exactly what I want at a great price! I trust her 100% More
by ginadivamarie
Employees Worked With
Other Employees :
Kevin in the paperwork Department , Garrett Peterson
May 26, 2023
Bought the car I wanted. Month later neededs brake they should have replaced. 2 months later the whole engine needed replaced. Then all 4 doors are missing paint and they pre Month later neededs brake they should have replaced. 2 months later the whole engine needed replaced. Then all 4 doors are missing paint and they pretty much just said sorry. I haven't even owned the car for a year. Will not be coming back. More
by nboedeker351
Employees Worked With
May 17, 2023
We worked with Cheyenne Wroblewski and she was very accommodating and patient with us. This was my first lease so I had to get a lot in order but Cheyenne helped us every step of the way. Great service accommodating and patient with us. This was my first lease so I had to get a lot in order but Cheyenne helped us every step of the way. Great service! More
by Asyalawrence
Employees Worked With
Cheyenne Wroblewski
