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Serra Toyota of Decatur
Decatur, AL
1,563 Reviews
Serra Toyota Of Decatur in Decatur, is proud to be an automotive leader in our area. Since opening our doors, Serra Toyota Of Decatur has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. We Serve Decatur, Huntsville, Cullman and everywhere in between. Give us the chance to show you how easy it is to do business with us.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 1,563 reviews
August 17, 2026
Very fast service - had me in and out before I knew that the work was done the work was done More
by Wolvie
Employees Worked With
August 17, 2026
Easy to get in for service no appointment needed for Saturday service. Advisor was friendly, dont recall name. Odd that he didn't review the inspection video before asking for service recs. Overall time Saturday service. Advisor was friendly, dont recall name. Odd that he didn't review the inspection video before asking for service recs. Overall time in shop was about an hour which was quoted at check in. Price point was good as well. More
by Adam.m.cloud
Employees Worked With
August 16, 2026
George was absolutely wonderful! Amazing dealership experience, excellent service, and truly went above and beyond throughout everything. Amazing dealership experience, excellent service, and truly went above and beyond throughout everything. More
by Kennedy.Thomas2103
August 16, 2026
I do like Serra Toyota, every time I need service I always go back. I have been a Decatur Toyota customer for 12 years. always go back. I have been a Decatur Toyota customer for 12 years. More
by Clark.Theriot
August 16, 2026
Very professional, courteous. I like this dealership, they do good work and do it pretty quick. I like this dealership, they do good work and do it pretty quick. More
by BigE2026
August 15, 2026
They were very professional, got the job done seems like every thing has been addressed. I’ve been taking my truck there for a long time I bought my truck brand new from Toyota it’s a 2004 Toyota tundra. Th every thing has been addressed. I’ve been taking my truck there for a long time I bought my truck brand new from Toyota it’s a 2004 Toyota tundra. This time it was just an oil change tires rotated and I think they checked all the fluids and make sure those was topped off. I think they also give it a look over and let me know if there’s anything else that needs to be addressed on my truck. This time everything was good, which made it great but they usually let me know if it’s time to have something replaced or is it something else’s create a problem that needs to be fixed so. Thank you, Toyota. More
by MichelleCahill861
Employees Worked With
Normally Kim Stone helps me she’s great but she was not there Antoine. He helped me he was great he left before my truck was finished so another young lady helped don’t know her name but she was great
August 14, 2026
I had a great experience. I was able to custom order a vehicle I really wanted and the sales rep Tre was awesome at giving me all of the needed information to do so and was re I was able to custom order a vehicle I really wanted and the sales rep Tre was awesome at giving me all of the needed information to do so and was really nice to work with! Serra Toyota accepts the Tdrive and VSP discounts for Toyota Team members which is awesome! Great experience all around. Loved talking to the finance/ quality specialist as well he was also really nice! More
by Rprice395
August 13, 2026
Quick and attentive, Bradley especially helped us out in any way possible. Done in just a day! any way possible. Done in just a day! More
by frankiesilva
Employees Worked With
August 13, 2026
I used to dread going to any dealership. Bit I am glad that I walked in the door of Serra Toyota. I bought my car there 3 years ago and have had it in for services a few times, and not once Bit I am glad that I walked in the door of Serra Toyota. I bought my car there 3 years ago and have had it in for services a few times, and not once have I had a bad experience. The people have always been friendly, knowledgeable and professional. I appreciate them greatly and would recommend Serra Toyota to anybody seeking a new vehicle. And I really love my car as well! More
by Leprechaun1974
August 13, 2026
My sales experience 10 years ago was good. My experience with service over the intervening years has been excellent. My experience with rental, not so great. I had to call repeatedly to make c My experience with service over the intervening years has been excellent. My experience with rental, not so great. I had to call repeatedly to make contact. I never got a return call until I said I was going to show up in person. Two days before I was scheduled to pick up the car, same experience regarding return calls. I verified the car was still reserved for me and what documentation was needed the day I picked it up and that it would be ready at 7 am. When I arrived to pick up the car, it wasn’t even on the lot. No one had notified me that there was a problem and that’s not good business practice. I had to call my wife to come back and get me because by this time I had no confidence Serra would be able to retrieve the car from Trinity in a timely fashion. Before I left, I re- emphasized that I expected a call when the car was ready and that I was not having a good experience. I did receive a call in about an hour and, to Serra’s credit, was given a discount on the daily rate for the inconvenience. Everything else I have done with Serra has been very efficient. The rental process needs to be, too. More
by Marvin
Employees Worked With
