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Shottenkirk Desert Lexus

Cathedral City, CA

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Employees
Reviews
Vehicles
4.9
432 Reviews
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67855 East Palm Canyon Drive

Cathedral City, CA

92234

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Showing 432 reviews

May 27, 2026

Best dealer service I have ever experienced. Andrik was fantastic, knowledgeable, professional, and you could feel he loves helping customers. Over my career I was VP of Sales and Marketing for More

by eddiemeek8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrik
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May 27, 2026 -

Shottenkirk Desert Lexus responded

Thank you for your five-star review. We’re delighted our team’s expertise and enthusiasm stood out during your Lexus service. Hearing praise from someone with decades of sales and marketing experience is especially rewarding. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!

May 25, 2026

Josh, my service manager was very courteous and professional got me in and out on time. More

by Sanknlaquinta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 25, 2026 -

Shottenkirk Desert Lexus responded

Thank you for the five-star rating. We’re glad Jorge and our service team provided courteous, professional care and got you in and out on time. Thank you for trusting us with your Lexus service. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!

May 23, 2026

Johnny is the best service guy ever! if you need service ask for him you will not be sorry! He’s the reason we keep going back. More

by Msrw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2026 -

Shottenkirk Desert Lexus responded

We’re thrilled that Johnny delivered stellar service for your Lexus. Your continued trust means a lot, and we look forward to helping you again. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!

May 23, 2026

I have been going to Desert, Lexus for years and has have always been very happy with the great service I've received. Johnny, my service rep is the best you could possibly ask for. In these days of dw More

by kmchastain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Parts and mechanics
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May 23, 2026 -

Shottenkirk Desert Lexus responded

Thank you for trusting our Lexus service team for all these years. Johnny and our talented service department will be happy to hear your kind words. We're pleased the ES 350 continues to run smoothly and look forward to assisting you again. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!

May 22, 2026

Excellent experience as always first time working with Adrian Colon he was very knowledgeable and great customer service. I guess I found my new service consultant. Thank you More

by cromero0614
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Colon
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May 22, 2026 -

Shottenkirk Desert Lexus responded

We appreciate your feedback on your Lexus IS 200t service. We’re glad our consultant provided knowledgeable and attentive support. We look forward to caring for your vehicle again. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!

May 21, 2026

The people were great. Helped you when needed. Had lots of ideas and really worked with you Very nice More

by laurel7766
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Tony Spiel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fernanda Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deanna Cross
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May 21, 2026 -

Shottenkirk Desert Lexus responded

Thank you for the 5-star rating. We’re delighted our team offered ideas and support just when you needed them. Enjoy your new Lexus NX 350 and let us know anytime you have questions. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!

May 20, 2026

Very efficient, service reps are knowledgeable and the service I receive is always good! I am sold out to Lexus! I have owned 10 Lexus cars over the years! More

by tgarrott2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2026 -

Shottenkirk Desert Lexus responded

We appreciate your loyalty across 10 Lexus vehicles and your trust in our service for your ES 350. It’s wonderful to know our knowledgeable and efficient reps consistently provide the quality care you expect. Thank you for continuing to choose us for your Lexus service. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!

May 18, 2026

From beginning to end, smooth, transparent and easy. Team was friendly and helpful when I walked onto the lot. More

by rogerv.swift
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Deanna Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Bautista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mo Attia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 18, 2026 -

Shottenkirk Desert Lexus responded

It’s wonderful to hear that purchasing your Lexus NX 350h was smooth, transparent, and easy. Our team is pleased to have made you feel welcome and supported when you walked onto the lot. We look forward to helping with any future needs. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!

May 15, 2026

The service center was nice and the people were very helpful. Johnny took great care of me. I will be back. More

by frappe_skid.0a
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 17, 2026 -

Shottenkirk Desert Lexus responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Shottenkirk Desert Lexus. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!

May 15, 2026

Service department goes above and beyond to make sure all needs are met. Thank you Andrik, excellent customer service More

by olson4me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrik Garcia
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May 15, 2026 -

Shottenkirk Desert Lexus responded

Thank you for recognizing our service department’s efforts on your Lexus ES 350. We’re delighted we could meet your needs and look forward to assisting you again. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!

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