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Shottenkirk Honda of Cartersville - Service Center

Cartersville, GA

4.7
4,101 Reviews

4,101 Reviews of Shottenkirk Honda of Cartersville - Service Center

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May 23, 2024

Fantastic service from start to finish Always very thorough during inspections Always take care of my needs More

by CONNERM654
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Bone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Lewis, Angie Angell
May 29, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Shottenkirk Honda of Cartersville.

May 23, 2024

Terry did not meet my expectations. Mainly for two reasons. I purposely made an appointment and needed to wait for the car. I asked how long a simple oil/filter change should take, he t More

by BWWSHAY1925
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Lewis, Angie Angell, Terry Ford
May 29, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

May 23, 2024

Great Service…. checked on me periodically and gave me updates. I even received a follow up call a couple of days asking if I was completely satisfied. Enjoyed the f More

by dwp6217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Angell, Terry Ford
May 29, 2024 -

Shottenkirk Honda of Cartersville responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 22, 2024

In looking for a previously owned auto I went to Shottenkirk Honda of Cartersville. When I received this auto it was spotless. The Service Center did everything right. I will be taking the auto b More

by RALEIGH0
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Malone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chandler McDurmon
May 29, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

May 22, 2024

Were very shady of what they promised. They said getting a warranty with them would make my interest rate lower which is false and not correct. Then said I would get new tires on the used More

by GRACEADAMS515
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Welch
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sherry Keffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Logan Quijano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Lamarre
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2024 -

Shottenkirk Honda of Cartersville responded

Providing a positive experience is our top priority, Grace, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

May 22, 2024

Excellent customer service. They kept me informed with each step of the process and ask permission before completing additional work. More

by ADECRUZ426
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richie
May 29, 2024 -

Shottenkirk Honda of Cartersville responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 22, 2024

Clean comfortable waiting area. Able to schedule service on short notice. Quick and friendly service. More

by MASEPST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richie Goetz
May 29, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Shottenkirk Honda of Cartersville, we look forward to having you as one of our valued customers for many more years to come!

May 21, 2024

Great customer service. Took care of everything that needed to be done. Great experience every time. More

by FREDDAROGERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richie Goetz
May 29, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Shottenkirk Honda of Cartersville.

May 20, 2024

Nice waiting area with coffee and water. Service managers do their best to explain the process and get you on your way in a reasonable time. More

by Gnslngr2001
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt??
May 20, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 19, 2024

By far my best car buying experience! No pressure sales with a true desire to find the vehicle and price that best suits my needs! Definitely 5 stars More

by NNEWBERRY.NN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tommy Malone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnathan Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bernie Black, Kevin Dowdy
May 20, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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