Shottenkirk Honda of Huntsville - Service Center

The service was completed in a timely manner. I was updated throughout the appointment on the progress. I was updated throughout the appointment on the progress. More

I was quickly attended to when I showed up. All the staff I spoke with was very nice and helpful, especially Michael! Always thankful to receive great service when I come here. All the staff I spoke with was very nice and helpful, especially Michael! Always thankful to receive great service when I come here. More

So far, this is my favorite dealership ever! They are trustworthy, and provide good customer service. They are trustworthy, and provide good customer service. More

Very professional and efficient. Took care of details and made my visit pleasant and successful. Took care of details and made my visit pleasant and successful. More

JR traditionally has been a great service manager. This particular service was just a bit different with me feeling less of a customer and having to work within his particular needs during the first i This particular service was just a bit different with me feeling less of a customer and having to work within his particular needs during the first interaction. By the end of the service experience, JR was back to what I had seen him to be previously. I expect it was just a single instance. More

The service, as always, was Top Notch to include the Service Rep. I have absolutely no problems with Shottenkirk Honda. Service Rep. I have absolutely no problems with Shottenkirk Honda. More

Sami was very professional and the work was performed correctly. But I would like to see the service department address some of the smaller concerns without having the customer make a separate service ca correctly. But I would like to see the service department address some of the smaller concerns without having the customer make a separate service call, like washer spray nozzles. My driver's side nozzle is clogged or something, but this has not been addressed or quoted after 2 service visits. Perhaps they're not notating this as they're more concerned with bigger issues, so I guess I'll have to schedule an appointment for this one item alone. Outside of this, the service has been good. More

I came in for an oil change and for a spare key to be made. The oil change was done quickly and professionally, however there was a hitch with my spare key. There was an unforeseen crazy circumstance tha made. The oil change was done quickly and professionally, however there was a hitch with my spare key. There was an unforeseen crazy circumstance that was of no fault to the dealership. They could have kept my vehicle there and they could have tried to make a spare key without the proper information, equipment, and mechanic that they needed. They could have just tried to attempt a quick fix, that may or may not have worked, but Justin had me re-schedule so that the proper time, and attention would be devoted to doing the job right. He also wanted to make sure that the right mechanic would be available to do the job, so that there would not be any damage to my vehicle. Justin is very friendly, professional, and knowledgeable. I also appreciate his honesty, and for looking out for me. In addition, I am thankful for the courtesy driver that will bring me back to work, while my car is being worked on. I look forward to my appointment next week, and the fact that I can trust my vehicle with this dealership. More

Scott is very personable and knowledgeable. He had the technicians check two additional items I'd requested, besides the recall items Everything looked good on the car, so he recommended I tr He had the technicians check two additional items I'd requested, besides the recall items Everything looked good on the car, so he recommended I try a couple of things with our home garage opener and it worked. So, thanks Scott! More

Always a great experience! Sami Boustani is great to keep me informed and helps me make good decisions. Sami Boustani is great to keep me informed and helps me make good decisions. More