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Sierra Toyota - Service Center

Sierra Vista, AZ

4.7
2,064 Reviews

2,064 Reviews of Sierra Toyota - Service Center

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June 23, 2021

Adam explained everything very thoroughly. He was very professional and welcoming. He seemed happy to be there. Thank you Adam. The three other associates I had contact with there were also very friendly More

by Rav4owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Acosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Valencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gentleman at desk next to Adam on Monday morning
June 22, 2021

Very happy with their service! Will use them again!!Very Very happy with their service! Will use them again!! Very professional and kind ~ went above and beyond. Provided a loaner vehicle for me while they More

by Hellie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Fornof
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 21, 2021

Absolutely great service with a smile. My problems were solved quickly and very efficiently. The technician was very kind as well as needing extremely helpful. I would recommend Sierrs Toyota for all your More

by JGOOD1210
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Humberto Pena
June 21, 2021

Looking after the best welfare of its clients. Great communication skills and outstanding service. No heart burn, no excuse, and no pretense but just complete service More

by RQSUDO
Friendliness
Recommend Dealer
Yes
Employees Worked With
Humberto Pena
June 20, 2021

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by MCBANGLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ry'n Nabeeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Humberto Pena
June 20, 2021

I was treated very well, however, the transmission declared dead by your service department just hauled horses all weekend after some basic work. Perhaps the service department should care a bit more. More

by JGray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Austin Fornof
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Pangus
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2021 -

Sierra Toyota responded

JGray, Based on the diagnosis performed by our technician the transmission was failing internally. Toyota doesn't recommend rebuilding transmissions and our recommendation is based on our factory trained technicians knowledge from their specialized training. I'm sorry we were not able to repair the transmission however we follow Toyota's guidelines for repairs. If you have any questions please feel free to contact myself and we can review. Thank you, Austin Fornof Service Manager (520) 515-1671

Jun 23, 2021 -

JGray responded

Sir I explained the truck has 500k miles on it and we are a charity. ZERO DOLLARS and NO REBUILD were required. We simply CLEANED SOME ELECTRICAL CONTACTS AND REPLACED A SENSOR on the exterior of the transmission that is running fine. Does the dealership recommend forgoing cleaning and maintenance?

Jun 23, 2021 -

Sierra Toyota responded

JGray, When we performed the diagnosis there were two shift solenoid codes setting (P0766 & P2714). We found a technical service job aid produced by Toyota to correct this condition to replace the transmission and update the computer software. We base our diagnosis off what the vehicle is experiencing and information from Toyota. We didn't find any indication that an external sensor was causing the malfunction which is why we didn't recommend repairing/replacement of an external sensor. I'm sorry we were unable to repair your vehicle and I'm willing to refund the $65.00 diagnosis fee that you paid at that time. Please call or email me directly and I'll be happy to process that transaction. Thank you, Austin Fornof Service Manager (520) 515-1671 austin@sierratoy.com

Jun 23, 2021 -

JGray responded

I’ll happily pay the fee to know better than to trust you with my truck. It’s running fine. We cleaned some stuff off. This is silly.

June 19, 2021

Sierra Toyota was great as always. I brought my car in early for convenience and they finished up with it before my appointment time. They are always friendly and professional. More

by silcox_cliff@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Valencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 19, 2021

They were helpful and went above and beyond to help me. Helped me hook up bluetooth. My warranty was expired and they were able to waive the 65000 mile service fee. More

by emayperry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Humberto Pena
June 16, 2021

Humberto is always very professional, extremely helpful, & always pleasant to talk with (maybe this is why he’s always busy & in demand?!)! When I hand over my car key to Humberto, I know my car will be ta More

by de_papillon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Humberto Pena
June 15, 2021

Always helpful and friendly. I always get top-notch service. I have 2 Toyota vehicles and always feel I am getting valuable service and customer service. More

by JARHLR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Fornof
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Retherford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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