Silver Star Motors

The service was excelent, it takes a week, but the car is like a new, all the issue was fixed like a new, all the issue was fixed More

From start to finish it is always a pleasure bringing my vehicles to Silver Start Motors(Mercedes Benz Long Island City). The customer serivice is A+. vehicles to Silver Start Motors(Mercedes Benz Long Island City). The customer serivice is A+. More

I took my car their for a tail light bulb. The rep wanted to charge me $250 for Diagnostics that wasn't needed according to his manager. So for labor of putting in the part that took 20 to 30 The rep wanted to charge me $250 for Diagnostics that wasn't needed according to his manager. So for labor of putting in the part that took 20 to 30 minutes, he still charged me $250. Stay away from the service rep Apostol, he's a crook. More

I was very satisfied with the knowledge of salesman Paul. He was very polite and friendly he was communicating with me until the end Thank you Paul He was very polite and friendly he was communicating with me until the end Thank you Paul More

This is my 2nd car from Jay Dari and the team at Silver star, i can’t recommend him as a sales person enough! The whole staff from the General Manager Mo to the Finance manager Al were absolutely amazing. star, i can’t recommend him as a sales person enough! The whole staff from the General Manager Mo to the Finance manager Al were absolutely amazing. Every single one of them lived up to every promise that was made. They were able to make the order process a breeze from the start to the end, the result is i am happily driving around one of the first 2024 S580s on the east coast. You want honesty, transparency, and best pricing this is a one stop shop for it all! More

The advisor Carlos and service manager were excellent. However I was irritated that the director demanded full payment or a $90 per day storage fee for a vehicle that had not had all repair work completed However I was irritated that the director demanded full payment or a $90 per day storage fee for a vehicle that had not had all repair work completed. Upon picking up my vehicle I could clearly see that the rear passenger window which was replaced had not been tinted to match my other back windows at all. Also the power outlet cover fron the back of my console (which should have been repaired) was laying on the floor in clear sight. If you're going to demand full payment immediately or threaten to charge storage fees then you should make sure that ALL work has been completed first. Especially when things are apparently obvious and don't even require close inspection. More

Cindy was a phenomenal service advisor. She explained everything that was getting done in great detail. She made me feel like i was getting the help I need and that I wasn’t getting robbed She explained everything that was getting done in great detail. She made me feel like i was getting the help I need and that I wasn’t getting robbed for my money. Overall 5 star service. More

I would highly recommend Dawn . Not only did we get a great deal, she was very easy to work with and made the process simple and fast . Not only did we get a great deal, she was very easy to work with and made the process simple and fast . More

Richard Donoso made the process seamless! He is an asset to your team and we will certainly be back He is an asset to your team and we will certainly be back More

A Nightmare Experience at Silver Star Mercedes Dealership I recently had an incredibly disappointing and frankly shocking encounter with the sales manager, Matt Fattah, at Silver Star Mercedes de Dealership I recently had an incredibly disappointing and frankly shocking encounter with the sales manager, Matt Fattah, at Silver Star Mercedes dealership. My attempt at engaging in a simple conversation with him turned into a nightmare that I never expected from a reputed dealership. From the very start, it was clear that Mr. Fattah lacked even the most basic understanding of professionalism. During our conversation, he repeatedly accused me of speaking over him, which I found incredibly ironic considering he was the one constantly interrupting and talking over me. His audacity reached new heights when he suggested that I should explore other dealerships, essentially questioning why I would choose his dealership. It's baffling how a sales manager could actively drive away potential customers with such disregard. I commend the efforts of the salesperson, Jason Gu, who attempted to salvage the situation and maintain a semblance of professionalism. However, Mr. Fattah's behavior was beyond redemption. Instead of handling the situation maturely, he resorted to incessant screaming and yelling on the phone, making any meaningful communication impossible. This type of uncontrolled aggression is not only unbecoming of a sales manager but is also indicative of a complete lack of respect for customers. What astounded me most was the fact that I never insisted that they sell me the car at a specific price. Any reasonable customer understands that negotiations are part of the process. If the dealership couldn’t honor my offer, a polite decline would have sufficed. Instead, I was met with an appalling lack of professionalism and respect, leaving me utterly dismayed. My experience at Silver Star Mercedes dealership, thanks to Mr. Fattah, was nothing short of a disaster. The complete absence of customer service, coupled with Mr. Fattah's belligerent attitude, has left me deeply dissatisfied. I strongly advise anyone considering this dealership to think twice before subjecting themselves to such a harrowing experience. The blatant disregard for basic customer respect and the shocking behavior of the sales manager make it abundantly clear that Silver Star Mercedes is not a dealership worthy of anyone's time or money. More