Skyline Ford - Service Center

Many years ago, as a young single woman, I purchased a new car from a very established dealership in another state. I had so many problems with them, with getting legitimate warranty work done, I was not new car from a very established dealership in another state. I had so many problems with them, with getting legitimate warranty work done, I was not expecting much the first time we purchased with Skyline. We bought a new F250 in late 2018, and just a few months ago a new F350. I have had nothing but EXCELLENT after-purchase service at Skyline from almost everyone (nothing is 100% 100% of the time) with whom I have interacted! I will always give them my business in the future. Way to go, Skyline! I proudly bear your name on my license plate frame. A special thanks to Don in Sales who has made purchasing 2 trucks with all my customization requests so easy, Jeff in Finance (who handled transferring our vehicle warranty to a private purchaser), Nicholas in parts who has gone out of his way to get me what I wanted, Jon in Service who absolutely knocked himself out to find and silence a noise in my 2019 which no one else could, Josh in the body shop who did a little extra for me while applying a trim piece, and so many more, some whose names I did not know and some whose names (forgive me) I cannot recall at the moment. More

This Ford dealer felt necessary to add an unasked for, & not needed additional commentary, on my vehicles "looks"🤐 not needed additional commentary, on my vehicles "looks"🤐 More

They're polite, I feel that they are sincere honest, there was busy lots of wiork there was busy lots of wiork More

The Dealership has a clean service department and has a friendly welcoming staff. Overall experience was good, with an annoying hiccup in the middle of the process. Seems Customer Service does not have any friendly welcoming staff. Overall experience was good, with an annoying hiccup in the middle of the process. Seems Customer Service does not have any backup when employee is out. I called my contact’s cell multiple times with no response. Finally went to dealership and walked into customer service to get an update. My vehicle was ready for a short pickup to drive to locate oil leak. I drove it for a couple days. After returning the vehicle, completion of the service went smoothly. Customer service needs to have a system for employee backup when one person is out for multiple days. My suggestion. More

Mel is amazing as always! Recommend her to anyone in need of service and maintenance Recommend her to anyone in need of service and maintenance More

SERVICE IS ALWAYS GREAT! THEY ARE ALWAYS VERY HELPFUL WHEN WE BRING IN OUR VEHICLE AND SO FRIENDLY! THANKS SKYLINE THEY ARE ALWAYS VERY HELPFUL WHEN WE BRING IN OUR VEHICLE AND SO FRIENDLY! THANKS SKYLINE More

My truck wasn’t put back together and then when I went to pull the tailgate off the mechanic wrapped the added wire around every wiring harness instead of wrapping it to the wiring harness it was connected t pull the tailgate off the mechanic wrapped the added wire around every wiring harness instead of wrapping it to the wiring harness it was connected to. Extremely poor quality and I will never recommend anyone to do business with skyline ford. More

Easy to get into for an appointment. Fast and efficient service for our regular visit. Fast and efficient service for our regular visit. More

Honestly, service feels impersonal (go away, you're bothering me). More kind of like a drive thru service, while in some cases that's good but seems like the advisors stations are just way different t bothering me). More kind of like a drive thru service, while in some cases that's good but seems like the advisors stations are just way different than they were a few years ago. The online scheduling system is not very accurate in scheduling what type of service that I really need to get. Sometimes I like to schedule my service in person but the poor group at that setting just are way too cramped and there's no room for more than two people to by side by side, rubbing shoulders. Hopefully there's a plan in the works to change that. In whole, the new service center just feels OFF whenever I stop in there. More

Friendly, professional service. I was in and out quickly and they were very helpful with addressing future needs of my vehicle. I was in and out quickly and they were very helpful with addressing future needs of my vehicle. More